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Zyxel

Zyxel

www.zyxel.com
What is your customer experience with Zyxel?

Zyxel Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Zyxel reviews show a 3.0 star rating from 2 customer reviews with mostly neutral sentiment. 100% of users would likely recommend. Recent recommendations read Good and Don't purchase it. Reviewers value Discounts and Special Offers and Website; price level reported as medium.

Key Takeaways for Future Customers

  • Expect mixed Zyxel reviews despite a recommend rate; consider price versus features.
  • Check firmware compatibility and documentation before purchase.

Negative Feedback / Risk Areas

  • Recurring connectivity and password acceptance issues and installation disputes.
  • Firmware compatibility problems and limited router settings reported.
  • Customer complaints about being charged for fixes and limited customer service support.

Positive Feedback

Users note useful discounts and a functional website; overall medium price level and some customers would recommend Zyxel to others.

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Media from reviews

Zyxel - Beardterry599@***.com
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Terry B Oda

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Memphis, Tennessee

Beardterry599@***.com

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AI Highlights
  • - Internet won't accept any of the passwords being asked for.
  • - I shouldn't have to pay for an issue that should have been fixed at installation.
Zyxel - Beardterry599@***.com

My internet is not accepting any of the passwords you're asking for. I don't have any money right now; it's not my fault the internet's not working. I shouldn't have to pay for an issue that should have been taken care of when it was installed, so I don't understand why I have to pay for you all to fix it.

User's recommendation: Good

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1 comment
Terry B Oda

Internet not taking passwords

Hatem AL-Turkey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Firmware issue

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AI Highlights
  • - Seeks original firmware and flashing steps for VMG3625-T50B.
  • - Site firmware versions fail to upload; no language option or speed controls.

Dears,

Hope you're doing well..

Kindly need your assistance with the original compatible firmware version to my new router and the proper steps to flash it due to the below issues:

The 3 versions available on your website library didn't work, always uploading failed.

No option exist for specify speed transmission rates with the wifi settings whatever the guest or implemented original dual band like how many kbps or minimum and maximum to be transmission.

No language option exist to change.

Can't find any section to view the line rates abilities as maximum but only current rates i'm receiving.

Router info:

Model no.: VMG3625-T50B

Serial no.: S220Y1302****

Firmware version: V550ABTL0b2r

I checked all possible articles, but nothing useful,

I checked with the ISP but no support.

Which is lost money have just purchased with this device as i can't use it with different ISP even.

Regards,

Hatem

Loss:
$100

Preferred solution: Full refund

User's recommendation: Don't purchase it

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