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Inept Billing to Insurance

I had to get a new provider for my TENS supplies after EMPI went out of business in 2015. Zynex is one of a few who can supply the right electrodes and bill Humana / Medicare. After now 6 billings and six denial by Humana for the same coding error (some modifier not reported to me by Humana and no submissions of corrected billings, I am going to find another provider. The billing office cannot tell me what the code modifier is or means that is being rejected. I don't think the supervisor there knows. The responses have been 'oh, I see what we need to do. I'll resubmit this.' Humana confirmed today that no corrected billings have been receiver more claims for new supplies sent to me using the same coding that gets rejected every time. I am worn out and tired of dealing them. I don't see how I can make a successful appeal of the denials if no one can tell me what code it is and what the modifier is that is submitted and what's wrong with it. Is this anyway to run a company?
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#914553 Review #914553 is a subjective opinion of poster.
Minneapolis, Minnesota
Zynex Customer Care
Reason of review
Preferred solution

Zynex Medical Is a Scam

It's been 5 years since I purchased my TENS from Zynex and at that time, I got it through my doctors office and my insurance paid the bill. Then they billed me two more times for it, I fought it and proved to them at that time that I already paid for it through my insurance. A year later, they tried to bill me AGAIN and again I proved I paid it. Now, FIVE YEARS LATER they are claiming you sent me a return bag - which they did not, nor would I be requesting one - and saying that since I haven't returned it, I now need to purchase something again. Something I ALREADY purchased FIVE years ago. THey are rude and they try to bully you on the phone too. And they call on Saturdays, leave a message, but their business office is only open Mon-Fri. Seems shady. The product is fine though.
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#863390 Review #863390 is a subjective opinion of poster.
Orlando, Florida
Reason of review
Problems with payment


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Zynex Inc. specializes in distribution, marketing, and manufacturing of electrotherapy equipment. The company was founded in 1996. Its headquarters is based in Lone Tree, Colorado, United States. Zynex Inc. provides a broad range of electrotherapy products for people suffering from functional disability. There are neuro-diagnostics, pain management, stroke rehabilitation, and cardiac monitoring devices. Zynex Inc. offers TruWave Plus, Blood Volume Monitor CM-1500, IF8100 Interferential Current, E-Wave Muscle Stimulator, NeuroMove Nm900, and many more. The company ships their products to many countries including Australia, Saudi Arabia, South Korea, United Arabian Emirates, and Russia. There are 3 Zynex Inc. subsidiaries: Zynex Medical, Zynex Monitoring Solutions, and Zynex NeuroDiagnostics.

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