New Reviewer

Inept Billing to Insurance

I had to get a new provider for my TENS supplies after EMPI went out of business in 2015. Zynex is one of a few who can supply the right electrodes and bill Humana / Medicare. After now 6 billings and six denial by Humana for the same coding error (some modifier not reported to me by Humana and no submissions of corrected billings, I am going to find another provider. The billing office cannot tell me what the code modifier is or means that is being rejected. I don't think the supervisor there knows. The responses have been 'oh, I see what we need to do. I'll resubmit this.' Humana confirmed today that no corrected billings have been receiver more claims for new supplies sent to me using the same coding that gets rejected every time. I am worn out and tired of dealing them. I don't see how I can make a successful appeal of the denials if no one can tell me what code it is and what the modifier is that is submitted and what's wrong with it. Is this anyway to run a company?
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#914553 Review #914553 is a subjective opinion of poster.
Minneapolis, Minnesota
Zynex Customer Care
Reason of review
Preferred solution
It's been 5 years since I purchased my TENS from Zynex and at that time, I got it through my doctors office and my insurance paid the bill. Then they billed me two more times for it, I fought it and proved to them at that time that I already paid for it through my...
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1 comment

I am currently being billed by Zynex Medical for a Tens Unit, supplies and rental fees. I never asked for any of the items in question and did not approve of any "monthly rentals".

I have never seen such a terrible Scam type company. I have worked in Medical Insurance and Billing companies for over 25 years, so I know they are doing what is known in the business as balance billing. Zynex Medical should be investigated by Medicare/Medicaid for fraudulent billing practices.

Warning: if you do business with Zynex Medical there is a GREAT chance that you will end up being scammed. Tread carefully.

#863390 Review #863390 is a subjective opinion of poster.
Orlando, Florida
Reason of review
Problems with payment

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