Zuto
Zuto Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zuto has a 1.0 star rating from 1 review, with consumers mostly dissatisfied; recent recommendations say Avoid while 100% of users would likely recommend Zuto to a friend or colleague.
Positive Feedback
The record notes a clear recommendation metric and an identified finance partner, which appears in Zuto reviews as part of the car buying process.
Negative Feedback / Risk Areas
- Customers report Zuto customer complaints about missed callbacks and poor customer service.
- Problems with cooling off period, Oodle finance communication failures, and unresolved refund or returns issues.
- Escalation to the financial ombudsman was mentioned due to lack of resolution.
Key Takeaways for Future Customers
- Check Zuto reviews and finance terms carefully before committing.
- Document communications and be prepared to follow up on billing, refunds, and returns.
- Expect delays contacting support and consider escalation options if issues arise.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zuto has a 1.0 star rating from 1 review, with consumers mostly dissatisfied; recent recommendations say Avoid while 100% of users would likely recommend Zuto to a friend or colleague.
Positive Feedback
The record notes a clear recommendation metric and an identified finance partner, which appears in Zuto reviews as part of the car buying process.
Negative Feedback / Risk Areas
- Customers report Zuto customer complaints about missed callbacks and poor customer service.
- Problems with cooling off period, Oodle finance communication failures, and unresolved refund or returns issues.
- Escalation to the financial ombudsman was mentioned due to lack of resolution.
Key Takeaways for Future Customers
- Check Zuto reviews and finance terms carefully before committing.
- Document communications and be prepared to follow up on billing, refunds, and returns.
- Expect delays contacting support and consider escalation options if issues arise.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cooling off period issue
- Requested return within 3 days.
- Oodle financing had a 14-day cooling-off; now a month passes with no action.
- Dealership is unresponsive.
I had an issue with my new car and contacted you within 3 days to request it be returned. You had arranged finance with Oodle which had a good a 14 day cooling off period.
Its now over a month later and nothing has happened. Oodle informs me they were not told about this and I am now outside of the cooling off period. The dealership will not return my calls or help with this defective car they have sold me. Can you please call me to help resolve this issue?
Every time I call you I am told I cannot speak to anyone and someone will call me back.
I have been calling for 2 weeks and nobody has called me. If I am unable to get some progress then I have exhausted my options and will forward this to the financial ombudsman
Preferred solution: Full refund
User's recommendation: Avoid
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