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ZURU Toys

ZURU Toys

zurutoys.com
What is your customer experience with ZURU Toys?

ZURU Toys Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • ZURU Toys has 1.7 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Fun to build, Nice toys, You think your getting something cool.
    Cons: Damaged part, Deceptive marketing, Its cardboard.

  • Recent recommendations regarding this business are as follows: "Definitely buy it. They’re awesome. I just unfortunately I got one of the defective packages. But they’re awesome. You can use them literally at any age I’m 20 years old and I use the grocery one to make a magnetized grocery list on my fridge.", "Dont buy", "Boycott everything from Hong Kong", "Set are great to work on", "But at your own risk".

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Media from reviews

ZURU Toys - Missing part
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mini toys bunch children surprise daughter toy box information zuru
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Roselene Dha

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Austin, Texas

Issue

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I opened the Harry Potter candy shop sugar skull kit, and I was very sad to see that part of my toy was broken. It was leaking resin all over the place and I just wanted to let you know that you know like this was really sad, but hopefully it can be resolved soon.

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User's recommendation: Definitely buy it. They’re awesome. I just unfortunately I got one of the defective packages. But they’re awesome. You can use them literally at any age I’m 20 years old and I use the grocery one to make a magnetized grocery list on my fridge.

William M Tey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing part

ZURU Toys - Missing part

Set (83172) wheel was damaged out of the box. Please let me know if you need more information. Set will not be complete without the wheel.

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Pros:
  • Fun to build
Cons:
  • Damaged part

Preferred solution: Replacement part

User's recommendation: Set are great to work on

Niketa Jln

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

DECEPTIVE MARKETING for children

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"Each package contains 2 to 4 ducks". How about the kid that gets 2 ducks instead of 4?

I say 5,000% tariffs on Turu Toys!

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Cons:
  • Deceptive marketing

Preferred solution: Full refund

User's recommendation: Boycott everything from Hong Kong

Lexington Ywu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

Ballon are bad

Bunch o ballons bow slingshot doesnt work good and says 130 feet but doesnt even go 30 and we are not pleased with this horrendous preformance.

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User's recommendation: Dont buy

Victoria K Ych

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing parts

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I purchased two of the 'My Mini Baby' and both of them had no babies! I tried to return to the place of purchase and they said to contact Zuru.

I emailed Zuru multiple times but have never heard back.

I even called and left a detailed message, including my email, but I have not heard back from anyone! I would not recommend.

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Loss:
$16
Pros:
  • Nice toys
Cons:
  • Missing parts

Preferred solution: Full refund

User's recommendation: I would not recommend

Resolved
Courtney C Kgy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: No response about missing pieces

Updated by user Mar 05, 2025

Company fixed the issue and I have been provided with apology.

Original review Feb 18, 2025

I reached out about missing stickers in my daughter's Mini Brands foodcourt. They responded by asking for information so they could replace it.

I then sent them what they needed, but I'm no longer receiving replies from Zuru. It's very frustrating since I told my daughter they would replace it, and now I receive no response.

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Loss:
$28

Preferred solution: The stickers to the food court or the replacement.

User's recommendation: Be careful

Alexander G Ljk

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Verified Reviewer

Missing pieces

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The product was missing the head and leg. All my autistic kid got for his birthday was the body of an ankylosaurus. Very pissed, I want this issue resolved immediately already.

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Loss:
$30

Preferred solution: Full refund

User's recommendation: But at your own risk

Alexander G Ljk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dekalb, Illinois

***

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Updated by user Mar 20, 2025

It's been like 3 weeks and they still haven't resolved the issue and when I call the number it just rings then hangs up.... very stressful and annoying all I want is them to replace the product... that is it!!

Original review Mar 05, 2025

Noone has gotten back to me about anything it's *** It's like thier purposely trying to avoid you when they messed up.

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Alice S Ajy

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Verified Reviewer

Xshot motorized rage don’t work

The gun spins, but bullets don't come out. Please help. We have tried every instruction and it's still not working.

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Preferred solution: Instructions and assistance

Nikya Wnv
map-marker Miami, Florida

Purchased four x shot hper gel with nopellets

Purchases hypergel clutch guns four of them with no hyper gel pellets so I cannot use these guns hard to get a hold of customer service

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Jasmine D Uep

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Concern

Contains 1 confidential file for company representatives

I have purchased a dozen mini dino smasher eggs and every one has a triceratops. I even bought the last two in the store hoping to get a different one but it never is.

Can you please send me the stegosaurus? Please phone me at 905-971-****.

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Preferred solution: Deliver product or service ordered

Brandi B Wax

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Verified Reviewer

Shotty products

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I bought these 5 surprise toys and they are expensive: 7.00, 7.50. Out of the 5, 3 are literally just cardboard and one button-pushing thing is not a mini toy!

I'm so upset. In the booklet, they have Care Bears and little controllers. Seriously, a Rubik's cube, a glow in the dark Care Bear! I keep getting cardboard stuff and mini marker box.

Come on, I have spent so much money on these! What is going on?

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Loss:
$40
Pros:
  • You think your getting something cool
Cons:
  • Its cardboard

Preferred solution: Price reduction

Kerby Tmt

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Verified Reviewer
| map-marker Seattle, Washington

Question about one of the toys

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My daughter and I went to Walgreens. We walked to the Walgreens near us because she was really hooked on this Puppy Rainbow Corn Surprise that said there were over 10 to collect.

We expected there to be 10 little figurines inside the giant bag, or ball, whatever you want to call it, which was 16 bucks, but we got one terribly tiny figurine and a little baggie of really small slime that was really sticky. I'm very disappointed and I'm pissed.

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User's recommendation: Do not buy from this brand

Adam P Gzj

Bunch o balloons

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The bunch of balloons we bought are very hard. They won't pop and when they do, it leaves welts on our children.

They are supposed to be fun, but our children are getting hurt by them. We cannot contact the company because the number just beeps like a busy signal.

View full review
Loss:
$48

Preferred solution: Full refund

User's recommendation: Do not purchase

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