Zurich North America
Zurich North America Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zurich North America has a 1.0 star rating from 2 reviews and consumers are mostly dissatisfied, with recommendations to "Run away!" and a fully unfavorable rating distribution.
Positive Feedback
Few or no positive comments appear; available reviews focus on concerns about customer service and product diversity despite paying high premiums.
Negative Feedback / Risk Areas
- Recurring complaints about unpaid claims and slow response from third-party adjuster American Claims Management.
- High price level and recent premium hikes cited by customers.
- Customer service failures and unresolved BBB cases prompt Zurich North America customer complaints.
Key Takeaways for Future Customers
- Read Zurich North America reviews and verify claims handling timelines before buying.
- Confirm billing, premiums, and third-party adjuster arrangements and consider alternatives if timely claims resolution is critical.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zurich North America has a 1.0 star rating from 2 reviews and consumers are mostly dissatisfied, with recommendations to "Run away!" and a fully unfavorable rating distribution.
Positive Feedback
Few or no positive comments appear; available reviews focus on concerns about customer service and product diversity despite paying high premiums.
Negative Feedback / Risk Areas
- Recurring complaints about unpaid claims and slow response from third-party adjuster American Claims Management.
- High price level and recent premium hikes cited by customers.
- Customer service failures and unresolved BBB cases prompt Zurich North America customer complaints.
Key Takeaways for Future Customers
- Read Zurich North America reviews and verify claims handling timelines before buying.
- Confirm billing, premiums, and third-party adjuster arrangements and consider alternatives if timely claims resolution is critical.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unpaid Claims : Case# 15901**** Zurich American Insurance
- - ACM's third-party adjuster is unprofessional and unresponsive.
- - A hail-damage claim from two years ago remains unresolved; final check pending.
Despite numerous emails and phone calls, their third party Adjuster, American Claims Management (ACM) is very unprofessional and not responding to their valued customers making us so disappointed and perturbed. The most alarming is that the claim due to the hail damage in question is two years old and their final check is still awaited despite following up with even their President, Dhara and Director, Barnard and Manager, Patricia and Charlotte several times.
It looks like the ACM dont understand the importance despite paying them a hefty premium of over $3800 per annum and they substantially hiked the premium recently. We never had issues with other Insurance Companies in the past.
Hope, ACM will resolve this 2 year-long issue on priority basis once for all and send us the necessary check professionally without any further delay. : Case# 15901****
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCLAIM # 15901**** - Zurich American Insurance Company (Arrowhead)
- - ACM is unprofessional and unresponsive to customers.
- - A hail claim is two years old; final check pending; premium is over $3,800 annually.
Case# 15901****
Despite numerous emails and phone calls, their third party Adjuster, American Claims Management (ACM) is very unprofessional and not responding to their valued customers making us so disappointed and perturbed. The most alarming is that the claim due to the hail damage in question is two years old and their final check is still awaited despite following up with even their President, Dhara and Director, Barnard and Manager, Patricia several times.
It looks like the ACM dont understand the importance despite paying them a hefty premium of over $3800 per annum and they substantially hiked the premium recently.
We never had issues with other Insurance Companies in the past. Hope, ACM will resolve this 2 year-long issue on priority basis once for all and send us the necessary check professionally without any further delay.
Preferred solution: Full refund
User's recommendation: Run away!
Lake Charles, Louisiana
American Zurich BBB bad reviews
- - BBB cannot pursue the matter further; case closed as unresolved and not recommended for workers' comp or personal needs.
Heres an actual email from Chicago BBB for American Zurich.Case ID#: 9445****
Business Name: Zurich in North America
We have received your most recent correspondence in the above-mentioned case. You have indicated that you are not satisfied with the business' response in the matter. Unfortunately, the BBB can not pursue the matter further as the business has not made any further concessions to their original response. At this time your case is being closed at our BBB as unresolved, which will be reflected on the company's business review. I would not recommend using this insurance company either for workers comp for a business or for personal needs.
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