KOROOTH R

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Unpaid Claims : Case# 15901**** Zurich American Insurance

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Despite numerous emails and phone calls, their third party Adjuster, American Claims Management (ACM) is very unprofessional and not responding to their valued customers making us so disappointed and perturbed. The most alarming is that the claim due to the hail damage in question is two years old and their final check is still awaited despite following up with even their President, Dhara and Director, Barnard and Manager, Patricia and Charlotte several times.

It looks like the ACM dont understand the importance despite paying them a hefty premium of over $3800 per annum and they substantially hiked the premium recently. We never had issues with other Insurance Companies in the past.

Hope, ACM will resolve this 2 year-long issue on priority basis once for all and send us the necessary check professionally without any further delay. : Case# 15901****

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Preferred solution: Full refund

Reji K Ool

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CLAIM # 15901**** - Zurich American Insurance Company (Arrowhead)

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Updated by user May 17, 2023

Case# 15901****

Original review May 17, 2023
Claim# 15901**** Zurich American Insurance
Despite numerous emails and phone calls, their third party Adjuster, American Claims Management (ACM) is very unprofessional and not responding to their valued customers making us so disappointed and perturbed. The most alarming is that the claim due to the hail damage in question is two years old and their final check is still awaited despite following up with even their President, Dhara and Director, Barnard and Manager, Patricia several times.

It looks like the ACM dont understand the importance despite paying them a hefty premium of over $3800 per annum and they substantially hiked the premium recently.

We never had issues with other Insurance Companies in the past. Hope, ACM will resolve this 2 year-long issue on priority basis once for all and send us the necessary check professionally without any further delay.
View full review

Preferred solution: Full refund

User's recommendation: Run away!

Anonymous
map-marker Chicago, Illinois

American Zurich BBB bad reviews

Heres an actual email from Chicago BBB for American Zurich.Case ID#: 9445****

Business Name: Zurich in North America

We have received your most recent correspondence in the above-mentioned case. You have indicated that you are not satisfied with the business' response in the matter. Unfortunately, the BBB can not pursue the matter further as the business has not made any further concessions to their original response. At this time your case is being closed at our BBB as unresolved, which will be reflected on the company's business review. I would not recommend using this insurance company either for workers comp for a business or for personal needs.

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Loss:
$10000

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Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

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