Zoro Tools Reviews
Zoro Tools Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zoro Tools has a 1.5 star rating based on 3 customer reviews. Consumers are mostly dissatisfied and the rating distribution is fully unfavorable. Reviews report missing deliveries, delivery without signature, delayed shipping, damaged items, possible fraudulent charges, and an unclear refund process.
Key Takeaways for Future Customers
- Check Zoro Tools reviews and use a payment method with purchase protection; request signature-required delivery for high-value orders.
- Keep copies of emails, receipts, and tracking documents and expect multiple case numbers and transfers when contacting customer service.
Negative Feedback / Risk Areas
- Packages marked delivered but not received and delivered without signature.
- Unclear refunds and returns process with inconsistent communication and repeated transfers.
- Shipping delays, damaged items, checkout authorization failures, and reports of possible fraudulent charges.
Positive Feedback
Some customers noted initial customer service responses and occasional acknowledgement of complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zoro Tools has a 1.5 star rating based on 3 customer reviews. Consumers are mostly dissatisfied and the rating distribution is fully unfavorable. Reviews report missing deliveries, delivery without signature, delayed shipping, damaged items, possible fraudulent charges, and an unclear refund process.
Key Takeaways for Future Customers
- Check Zoro Tools reviews and use a payment method with purchase protection; request signature-required delivery for high-value orders.
- Keep copies of emails, receipts, and tracking documents and expect multiple case numbers and transfers when contacting customer service.
Negative Feedback / Risk Areas
- Packages marked delivered but not received and delivered without signature.
- Unclear refunds and returns process with inconsistent communication and repeated transfers.
- Shipping delays, damaged items, checkout authorization failures, and reports of possible fraudulent charges.
Positive Feedback
Some customers noted initial customer service responses and occasional acknowledgement of complaints.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Missing $879.79 phone and unclear refund process
- - Order marked delivered, but item was not received.
- - RA219**** was issued, and there is no delivery photo, with a refund expected in 10 business days.
I ordered a Samsung Galaxy S25 from Zoro for $879.79. The package was marked delivered, but I never received it.
I reported the issue and was told an investigation would take up to five business days. Zoro later sent a proof-of-delivery document, but it did not include a delivery photo showing where the package was left.
Zoro then issued return authorization RA219**** and stated that a refund would be processed within 10 business days. Since I never received the phone, I have nothing to return. I asked Zoro to confirm in writing that no physical return was required and that the full refund would still be issued.
Instead of answering clearly, customer service referred me to another department.
The process has involved multiple case numbers, repeated follow-ups, and inconsistent communication. I am requesting the full $879.79 refund to my original payment method, written confirmation that no return is required, and a refund receipt.
- Customer service initially responded to my complaint
- Multiple case numbers and repeated transfers
- Refund resolution has been slow and unclear
- No delivery photo was provided
Preferred solution: Full refund
User's recommendation: Use caution when purchasing expensive electronics from Zoro. Consider using a payment method with purchase protection, and request signature-required delivery for high-value orders. Keep copies of all emails, receipts, and tracking documents.
Chicago, Illinois
Terrible
Item was not as advertised, shipping was delayed, and the item arrived damaged. It was such a pain to deal with them that I didn't bother with a return, but I probably should have. Never again!
User's recommendation: run... buy from anyone else... at least Amazon kinda cares about customers
Sacramento, California
Shipping My order ***. A Bearcat...
Shipping My order ***. A Bearcat Scanner. #*** primary cell phone number case,#***.
User's recommendation: Nice to hear from you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milwaukee, Wisconsin
Cant complete my online order
- - Using a prepaid debit card, authorization keeps failing.
- - There are enough funds on the card; steps to fix the checkout issue.
I'm checking out my order using a prepaid debit card, and I keep getting, 'We’re unable to receive authorization for this card.' There are enough funds on the card for this order. What can be done to fix this issue?
- No online customer service
Preferred solution: solution
User's recommendation: No online customer service
Singapore, Singapore
Someone fraudulently used my debit card. I’m trying to call the company and it looks like it might be a fraudulent website.
Someone fraudulently used my debit card to make a $273 purchase. Im trying to contact the company. To track down the person that used my information thank you.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t get my 3 hula hoop
- - Did not receive 3 hula hoops; customer is very unhappy.
- - Requests a fix or remedy and delivery; customer spent money.
Didnt get my 3 hula-hoop didnt get my hula hoops dint get my hula-hoops:( :( :(:( 
:( Im very unhappy thats all very upset 
Very sad very unhappy with this I trusted zorofit and this happened very upset dont know what to say anymore but please fix it fix the problem a Will appreciate inconvenience. I dont like to do this, but I spend money and I would love to have my product that I purchased with my money, hard working money its really hard because I dont know what to say anymore
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