Anonymous
map-marker Kostinbrod, Sofia

Phone number

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Updated by user Apr 12, 2024

Satisfied

Original review Apr 05, 2024

Hello,

Kindly ask you to add my phone number to my order from today, April fifth, 2024. 00359 8****9014.

If there are any issues, pls send an email.

My dog needs this food!

Regards

Dolly Doytscheva

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User's recommendation: Highly recommendef

kristin P Cgc

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Verified Reviewer

Split bag of cat food

On opening the bag of Zooplus sterilised cat food ref number 32565**** I noticed that a seam just below the zip lock had split. There was no spillage but it is now not possible to seal the bag properly

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Preferred solution: Price reduction

User's recommendation: Be very careful when opening

Maureen C Zfb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Amsterdam, North Holland

My zooplus account has been hacked

Hello everyone

I cant login to my zooplus account been 4 days, my laptop and my iPad I cant login but my mobile until yesterday I still can login and unfortunately today I cant login.

These 2 days Ive sent a few emails to zooplus from Nederlands , Ive explained to them someone hacked my account, they changed my password, my email address and my phone number. But zooplus didnt reply me.

Also Ive returned 2 cats dry food, each one was 6.5 kg, theres nothing that I can hear about the refund.

They didnt send me any information and I deleted all emails from zooplus . So I cant have my record anymore.

I dont even know whats my account number from zooplus.

Please can someone fix this problem ?

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User's recommendation: Zooplus not responsible to me

Resolved
Peter H Pmg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Barnstaple, Devon

Resolved: Ordering Website will not accept my 10% OFF Coupon Code

Updated by user Dec 22, 2023

Company fixed the issue and I have been provided with apology. The Discount was fully paid. Zooplus is an excellent Company to deal with, very fair.

Original review Dec 07, 2023

I am ordering Hill's Prescription Diet using the Zooplus Rewards Coupon G8TM-9KTK-9B8F-UQ51-235

and the Website does not recognise the Coupon Code which valid until 10.12.23

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Sharon C Aqk

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Verified Reviewer
| map-marker Oxford, England

Item not delivered as said

Hi

Our item tracking JD000223****175889 has not been delivered as they have put and I need this item for my dog its important

Please do something contact yodel for me as I tried and they just transferred me back to nowhere

Thanks

Mrs Sharon Croxon

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Cons:
  • No one too speak too

Preferred solution: Full refund

User's recommendation: Don’t use

Anonymous
map-marker Stoke-On-Trent, Stoke-On-Trent

Source a product trying to contact any one is a nightnare

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Hi Im trying to find replacement pump housings for my two pioneer raindrop water fountains . I have been given a source in Germany from the USA headquarters . But I buy my replacement filters from you

Do you stock the pump housings for the pioneer raindrop cat water fountains

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User's recommendation: Good prices just don’t try to contact customer services

Valerie O Hpr

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Verified Reviewer

Parcel not received

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Order no 27234****due 31/1 not delivered showing on Evri as cant be delivered due to bad weather we havent had any! I have had to purchase the pet food elsewhere. Why do you use Evri they are atrocious.

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Preferred solution: Deliver product or service ordered

User's recommendation: Good company but using Evri as their couriers is a mistake they are atrocious

1 comment
Geonna Ffe

Nu sunt completate datele destinatarului, astfel ca nu ajunge coletul unde trebuie.

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