Zooplus
Zooplus Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zooplus has 3.6 star rating based on 6 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Zooplus to a friend or colleague.
- Rating Distribution
Pros: Reasonable prices and used to be fast delivery.
Cons: Never received, No one too speak too.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zooplus has 3.6 star rating based on 6 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Zooplus to a friend or colleague.
- Rating Distribution
Pros: Reasonable prices and used to be fast delivery.
Cons: Never received, No one too speak too.Recent recommendations regarding this business are as follows: "Highly recommended", "Highly recommendef", "Be very careful when opening", "Zooplus not responsible to me", "Don’t use".
Most users ask Zooplus for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Discounts and Special Offers. The price level of this organization is low according to consumer reviews.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never received
Hey Zooplus Team, this is my order number 37215****. My order was Harringtons Complete Adult Dog - Rich in Lamb & Rice, but I never received my order. Please resolve my issue.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tilburg, North Brabant
Resolved: Order not processed
Company fixed the issue and I have been provided with apology. I eventually received the goods not ordered anything since it's put me off buying off them
They have not processed my order for 124 pounds within the time stated. I received no emails regarding the matter.
I'm really disappointed and will be going back to my usual company. They keep saying it has been dispatched but has not left the warehouse yet.
I'm really angry with this company. I consider myself a valuable customer, but I think they have just lost me as one.
- Reasonable prices and used to be fast delivery
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Swindon, Swindon
Wrong order, my fault
Zooplus offered generous refund, thank you. Solved misunderstanding by phone.
Checked previous order.
Many thanks.
User's recommendation: Highly recommended
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mansfield, England
Never received
Hey Zooplus Team, this is my order number 37215****. My order was Harringtons Complete Adult Dog - Rich in Lamb & Rice, but I never received it. Please resolve my issue.
- Never received
Preferred solution: Full refund
London, England
Total lies to my product being delivered so it means that that the Company you are using for delivery is full of thieves
A deliverer lied by taking a picture proving that he had delivered my parcel and now my kittens are crying with hunger and yet someone turned away from my door showing my parcel as if hes delivered it. I need my item coz this is foolish.
Kostinbrod, Sofia
Phone number
Satisfied
Hello,
Kindly ask you to add my phone number to my order from today, April fifth, 2024. 00359 8****9014.
If there are any issues, pls send an email.
My dog needs this food!
Regards
Dolly Doytscheva
User's recommendation: Highly recommendef
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSplit bag of cat food
On opening the bag of Zooplus sterilised cat food ref number 32565**** I noticed that a seam just below the zip lock had split. There was no spillage but it is now not possible to seal the bag properly
Preferred solution: Price reduction
User's recommendation: Be very careful when opening
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amsterdam, North Holland
My zooplus account has been hacked
Hello everyone
I cant login to my zooplus account been 4 days, my laptop and my iPad I cant login but my mobile until yesterday I still can login and unfortunately today I cant login.
These 2 days Ive sent a few emails to zooplus from Nederlands , Ive explained to them someone hacked my account, they changed my password, my email address and my phone number. But zooplus didnt reply me.
Also Ive returned 2 cats dry food, each one was 6.5 kg, theres nothing that I can hear about the refund.
They didnt send me any information and I deleted all emails from zooplus . So I cant have my record anymore.
I dont even know whats my account number from zooplus.
Please can someone fix this problem ?
User's recommendation: Zooplus not responsible to me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Barnstaple, Devon
Resolved: Ordering Website will not accept my 10% OFF Coupon Code
Company fixed the issue and I have been provided with apology. The Discount was fully paid. Zooplus is an excellent Company to deal with, very fair.
I am ordering Hill's Prescription Diet using the Zooplus Rewards Coupon G8TM-9KTK-9B8F-UQ51-235
and the Website does not recognise the Coupon Code which valid until 10.12.23
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oxford, England
Item not delivered as said
Hi
Our item tracking JD000223****175889 has not been delivered as they have put and I need this item for my dog its important
Please do something contact yodel for me as I tried and they just transferred me back to nowhere
Thanks
Mrs Sharon Croxon
- No one too speak too
Preferred solution: Full refund
User's recommendation: Don’t use
Stoke-On-Trent, Stoke-On-Trent
Source a product trying to contact any one is a nightnare
Hi Im trying to find replacement pump housings for my two pioneer raindrop water fountains . I have been given a source in Germany from the USA headquarters . But I buy my replacement filters from you
Do you stock the pump housings for the pioneer raindrop cat water fountains
User's recommendation: Good prices just don’t try to contact customer services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerParcel not received
Order no 27234****due 31/1 not delivered showing on Evri as cant be delivered due to bad weather we havent had any! I have had to purchase the pet food elsewhere. Why do you use Evri they are atrocious.
Preferred solution: Deliver product or service ordered
User's recommendation: Good company but using Evri as their couriers is a mistake they are atrocious
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