Zooplus es
Zooplus es Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
5.0 star rating from 1 review; consumers mostly satisfied. Recent recommendation: "Zooplus is a great way to buy pet food in bulk at good prices". Zooplus es reviews note quick customer service and clear exchange, refund and cancellation policy.
Key Takeaways for Future Customers
- Good prices for bulk pet food and low price level.
- Customer service responds quickly and values refunds and exchanges.
- Useful if you value clear cancellation and refund policies.
Negative Feedback / Risk Areas
- Recurring delivery failures with courier GLS and missed delivery locations.
- Tracking issues and difficulty contacting by phone reported by customers.
Positive Feedback
Fast responses to complaints, offers of refund or new delivery, and overall satisfaction with customer service. Good option for bulk pet food buyers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
5.0 star rating from 1 review; consumers mostly satisfied. Recent recommendation: "Zooplus is a great way to buy pet food in bulk at good prices". Zooplus es reviews note quick customer service and clear exchange, refund and cancellation policy.
Key Takeaways for Future Customers
- Good prices for bulk pet food and low price level.
- Customer service responds quickly and values refunds and exchanges.
- Useful if you value clear cancellation and refund policies.
Negative Feedback / Risk Areas
- Recurring delivery failures with courier GLS and missed delivery locations.
- Tracking issues and difficulty contacting by phone reported by customers.
Positive Feedback
Fast responses to complaints, offers of refund or new delivery, and overall satisfaction with customer service. Good option for bulk pet food buyers.
Turn one complaint into a collective action
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Verified Reviewer |
Madrid, Community Of Madrid
Resolved: Zooplus took my complaint about GLS seriously
- GLS missed deliveries; we were home and parcels went to a local shop.
- Zooplus replied in 24 hours, offering a new date or a full refund.
Company fixed the issue and I have been provided with apology. Zooplus offered us a full refund and gave us 10% off our next order.We didn't cancel, but we went to pick up the parcel.
We had to park illegally and my husband had to stay with the car until the last moment, i.e. until after all the paperwork was done in the GLS shop, and then rush in and carry it out to the car.We don't blame Zooplus for the issue, we 100% blame GLS and this particular woman driver who, for whatever reason, doesn't attempt to deliver the parcels.
Having failed to attempt delivery, our very heavy parcels were taken straight to a local shop metres from the promenade, where the streets are narrow and there is no parking.
This time, I complained to Zooplus via Pissed Consumer and was pleased to receive a response within 24 hours.
Zooplus offered me a new delivery date or a full refund of my order.
More importantly, they are passing on my complaint to their logistics department who will address it with GLS directly.
Thankfully, my husband finished work early yesterday and we were able to pick up our parcel (although he did have to park illegally to do so).
Last time it happened, he had to take time off work and walk to the pick-up point.
While I do wish Zooplus would consider using a different courier service here in Portugal, I am happy with their customer service and the speed at which they addressed my complaint. It is good to know I could have had a refund if picking up my extremely heavy parcel had proved impossible.
Preferred solution: Zooplus has instructed its logistics department to engage with GLS delivery services to discuss non-delivery of parcels. I am happy with this outcome.
User's recommendation: Zooplus is a great way to buy pet food in bulk at good prices
Almería, Almeria
Order not here
Tried to contact you on the phone but have not been able to dont know where my order is could you let me know john savage tracking number is AM21736****CN
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