Zoom Tan

Hi. I was a member at zoom care in Clifton park New York.

For a short time.i had a membership. On may 26. 2022. They closed up.and was told it wasnt gonna open up.

Was told to call and cancel my membership. I just found out today. That your still taken my 55.00 a month. Not sure whats going on.i called zoom tan customer service number.

After talking to girl she said oh I cant help you you need to text zoom tan customer service. I said your customer service ! She said yes but for problems you next to text them the problem and they will text you back. I said you kidding you been taken my money since may 2022 and i have to text!

She said yes they will get back to you not sure how long but they will. Still waiting!!!

Not giving them any ratings. Now I see why lots of them closed.

I have been Zoom Tan member for over 10 years and was paying approximately $30 per month for combination of spray and UV tan. Within past six months Zoom Tan raised rates to over $60, double what I was previously grandfathered in for.

Although the rate increase was excessive I do understand that rate is somewhat market competitive given their tanning machines performed properly. There have been two incidents within the past three months where the spray machines have malfunctioned and I had to go home and shower and reapply all lotion and makeup to avoid being splotchy. I contacted Customer Service to request refund for month which given that I have been customer for as long as I have would be appropriate.

For $60 I should never encounter malfunctioning machines and in the event I do there should be compensation for my time. I will be shopping for alternatives for Zoom Tan at this point because there Customer Service and machines are subpar.

Went into tan after 38 years at the same location and was informed my membership price was being jacked up. I was told I would be texted.

I never was. I showed the district manager that I never received any text the reason why I canceled immediately is because I was charged the new rate without being notified directly out of my checking account Without my consent In case corporate doesnt know thats called stealing from your loyal customers I wiil who persuade customers away to other tanning locations that dont steal from their customers. After 38 years of going to the same location, purchasing your high price lotions, and still paying during Covid, you feel the need to steal its just bad business and someone other than your customers should inform corporate of that, you are greedy and shady for taking money out of peoples accounts without notifying them. To the stupid corporate people that made that decision, you will never see another dime and I will be sure to sway people away, and it will affect your bottom dollar for your poor decision making and shifty stealing.

Normally I would say best of luck, but I hope with all my heart this affects your bottom line dollar and I will do whatever I can to make sure whether its one person or a 1000 people that stop going there because I will informed them that you steal. So on that note Ill be the guy in the parking lot informing customers the pricing and locations of other salons in the area that they can be loyal too. If you are stealing from your customers I can only imagine what youre doing to your employees.

Im just glad Im at a point in my life I dont have to worry about corporate pigs that will stick it to their customers and stooge their employees out just for their own greed, Covid is not an excuse anymore, we supported you and were loyal When we werent allowed to go into the salon during Covid. At the end of the quarter or the end of the year If your dollar amount keeps going down please put this email up on the screen and show the rest of your company that you made a stupid mistake by ripping off your loyal customers.

My post was deleted so im posting it again.

I am writting this post in regards to your Zoom Tan commercials. I find your advertisements offensive and bias to state the phrase of "go from pale & pasty to tan & tasty".

The dictionary uses "pasty" as a sickly or unwell looking person who eats a poor diet and lacks color. That reference I consider appalling along with many other "fair colored" individuals your ad insults. Many people who are considered "pale" eat a healthy diet and spend time outside using sunscreen. Many can't go in the sun from being so "fair" colored causing them to burn.

Others take prescriptions that won't allow them to go in the sun without adverse effects and etc...

Choosing to say "tasty" to promote sales is unprofessional and crude. The dictionary refers to the word "tasty" as producing a pleasant flavor and feeling in the mouth when eaten. How this ties to a tan? It does not.

I find your choice of words questionable since your business does not sell foods. I believe your company is sending out mixed messages that are not only bias towards "fair" skin color but include a sexual reference with a "tan being tasty". This is not appropriate expressing this prejudice and your personal views through public media and television. Many impressionable minds see and hear your advertisements.

Making any individual feel inadequate over his/her skin color is unconscionable in this day. Many individuals like myself already feel insecure about our skin color because your Company's marginalization of pushing negative comments upon "pale" individuals. Your company is part of a accepted bias that has been tolerated to long.

People's natural skin color is out of a person's control. Noone should have to defend it nor be subjected to the application of putting chemicals on their body to become darker or lighter to feel accepted.

The beauty industry in general doesn't insult people to market their product but instead aids them in looking their best.

Your company makes a substantial profit with tanning, you need not insult a category of caucasian people to promote sales. Why not promote your tanning products in a non discriminating way. Your company could instead say "enhance your tone" let your skin "show and glow". You need not push your bias on the public.

I hear on television and radio logos saying "black is beautiful " and that's accurate but "porcelain" is also. The tanning industry makes money by making "fair skin" individuals feel inadequate to push their agenda of tanning. Your company should promote acceptance of all skin colors light or dark.

As a consumer I realize your logos are in place to make sales however what you are implying on people's conscience is offensive to anyone "fair" toned who are made to feel less than beautiful for the color of their skin. We all need as a society to strive to do better.

We need to set the bar higher for future generations by promoting unity not a division.

This is not about ethnicity but valuing every individual as the beautiful soul God created them to be. We are all different and all unique and beautiful regardless of the color of our skin.

I called to cancel my membership and get a refund for the month I called about and nope cant do anything they get to keep my money. Tell me its a comes out every month, duh I know that thats why Im calling to cancel and get my money back!

The lady on the phone was rude and did not help at all know I have to write an email to upper management.which I did and the screen goes blank after I submit it 5 frickin times, and wait for them to get back to me!!

I also told the lady it comes out of my account on different days and I was wrong because on their end it comes out the same day every month. Not my end lady!