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Update by user Oct 08, 2021

Company fixed the issue and I have been provided with full refund.

Original review updated by user Oct 08, 2021
I used the Zone Alarm antivirus/firewall software for many years, and it has been okay ... it was certainly a better option than several other software packages I did not want to use for a variety of reasons. In the last few years though, they have been removing...
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#2949643 Review #2949643 is a subjective opinion of poster.
Preferred solution
Nothing ... I already took care of the problem. Came here because I was ticked that they took so much of my time to do so. I do NOT want to hear from them again as I've already exchanged a number of emails with them.

Showed I was going to be billed in June for service update

They replied that since I purchased add'l service in April - my account number changed -- therefore, no add'l bill will be rec'd

User's recommendation: Check and re-check -- when in doubt complain and call.

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#1955715 Review #1955715 is a subjective opinion of poster.
Cape Coral, Florida
New Reviewer


I received an offer for a free renewal of Zone Alarm by buying a product offered on Trialpay. Though I received the item chosen, I NEVER RECEIVED MY ZONE ALARM RENEWAL. When calling Zone Alarm, they deny any free offers, but after my BBB complaint they admit to an agreement with Trialpay in the past, but no current affiliation, though they still have new offers come up on my computer each day when I log on prompting me for a free offer thru Trialpay. They are out right lying. I love their product, but their Customer Service is non-existent for years now. I am looking for a similar product since they do not appear to plan on honoring their obligation.
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You're a total *** trusting trial pay.


I wanted to update my comments. I sent an email to Trialpay about my complaint.

They contacted me by phone and email the next day and made sure that I had the necessary info to get the promised ZA software.

They were great. Zone Alarm however did nothing but lie about the affiliation or that they owed me the software.

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#705370 Review #705370 is a subjective opinion of poster.
Rancho Cordova, California
Reason of review
Did not receive free renewal after I purchased a participating product.
Preferred solution
Deliver product or service ordered

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