Resolved
Xandra Snow

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Resolved: Refused to refund

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Updated by user Jul 23, 2024

Company fixed the issue and I have been provided with full refund.

Updated by user Jul 23, 2024

They refunded me $62 since the other $4 was for the cat and dog vet bill donation.

Original review Jul 21, 2024
I had ordered a custom nail polish from this company and the owner wasted 3 weeks of my time mixing colours I did not want or even ask for. I realized I wasn't going to have the simple colours I asked for and politely requested a refund.

She refused to give me a refund and now she will not respond to my email.

I found Zombie Claw Polish through the Shop app and unfortunately the app does not do PayPal so I do not have that buyer protection.
The colours I had asked for were red shimmer, purple glitter and a black base but she kept mixing pinks and golds even though I had stated many times that I did not want other colors, I just wanted the ones I asked for.
I had stated that I wanted a solid red shimmer and as if to mock me she said she only has a solid red shimmer and will order other colours if I wanted then she sends me a picture of this 'solid red shimmer' and it was gold and pink-red. I feel like she's doing this to me on purpose.
So no custom polish and no refund I feel like I got scammed.
View full review
Loss:
$66
Cons:
  • Will not give you what you wanted

Preferred solution: Full refund

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