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New Reviewer

Bad customer service

Zoes Kitchen - Bad customer service
Zoes Kitchen - Bad customer service
Ordered on the Zoes app and verified that my order was correctly placed before submitting. Called the store to verify that my order was received and asked Hailey to make sure they didnt make a mistake and put cheese on it. I always have to do this or they will mess it up. She assured me that she would check to make sure it was correct before delivery. It got here and of course cheese was on it and cheese doesnt even come on it. This is a reoccurring problem and when I called the store they would not resolve the issue. Spoke with Hailey.
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ID
#2510368 Review #2510368 is a subjective opinion of poster.
Location
Savannah, Georgia
Loss
$26
Preferred solution
Full refund
New Reviewer

Zoes-Baton Rouge, LA IDISRESPECTS VEGANS

I ordered a cauliflower bowl without cheese, sauce and protein. When I got home, I noticed there was chicken in my bowl along with the cauliflower. I called the Highland Road location and explained that I didn’t eat meat and that my bowl contained meat. The manager asked if I could just remove the chicken from my bowl. I explained that I was vegan and I wouldn’t eat something that had contacted chicken. I was then told that if I came back in today that my order could be prepared again. I explained that I had been inconvenienced already and that I wouldn’t be coming back in today. I was then asked if it was a single piece of chicken in my bowl; as if that matters. I explained that I don’t eat chicken and don’t want it touching anything I eat. The manager gets an attitude, talks over me and then hung up on me. Of course I won’t patronize this location again. This manager makes me not want to patronize any location.
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ID
#1175017 Review #1175017 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana
Service
Zoes Kitchen Manager
Reason of review
Poor customer service

Horrible customer service

Food not on time and manager rude
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ID
#1114118 Review #1114118 is a subjective opinion of poster.
Reason of review
Poor customer service

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