Brian H Xbl

Great customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was having some issues with my scanner due to my medical equipment that I must use and have on at all times. Joel worked hard trying to find a solution. We talked and chatted online a number of times. Each time we either spoke or chatted, he was extremely helpful and caring. He spoke to me like I was family or a close friend. I cannot say enough about the outstanding and helpful customer service he gave me.
View full review
Pros:
  • Great customer service
Cons:
  • None noted

Preferred solution: Full refund

User's recommendation: Yes most definitely

Peter Otd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Englewood, Florida

Great service!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Zipscanners - Great service!
Purchased a scanner from Zip Scanners due to the great customer service I recieved! Was just looking at new digital scanners as my county went digital. Got a call from I think it was Joe who gave great advice and recommendations. Made the purchase, scanner was programmed and shipped within 2 hours after placing my order. That's great service!
View full review

User's recommendation: Highly recommend!

Anonymous
map-marker Nacogdoches, Texas

Progamimg

I set up a call time on the 27 and 28 of April the 27 call 3 hrs past my time on the 28 no calls at all that full day nothing. Haven't lost hope yet. I live in louisiana down here they call them parishs . I have to parishs I need progamed in to a wistler 1065. Phase one . I also have a uniden sds 100 . They say just enter zip code. Can I also ad ro this uniden sds 100? Plz call Monday my phone is on by 1030 am mon thr fri thank you paul berkeley
View full review
Anonymous
map-marker Charlotte, Michigan

Have not heard a word from anyone at zip scanner second email sent also

Need to return my SDS-200 as I cant afford to pay for it also talked to affirm and they said I need to contact you
View full review
Timothy D Bhr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No customer service

Only received accessories, and it was missing cup holder and antenna. Still have not received the scanner, which is why we ordered the accessories in the first place. Called the customer service line and get put on voice mail and don't receive a follow-up. No follow up with emails. Schedule a call that never comes. This place is a scam from what I can tell and will have to use my bank to get money refunded since the customer is not important enough to be communicated with. They want your money, but they don't want to send the items, and you have to fight to get money back. Best advice is to stay the *** away from this company. Avoid them if you don't want to be frustrated with their lack of customer support.
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Stay the *** away

Jeffery D Cid

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spokane Valley, Washington

New scanner not working

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Purchased a new Uniden SDS-200. With all the asscessories, tag came to over 1000.00. When I received scanner, front panels was flickering bad. Called customer support and spoke with customer service. Gentleman was very kind and helpful. Had to speak with Supervisor but would call me back. Seemed like another month went by and received another call. Wasn't home when call came in, but serviceman said that I needed to return unit since I had purchased the warranty. I called and left a message with their support. Still have not received any calls or help concerning radio condition or whatever needs to be done to make purchase right. Very upset because I spent allot of money for something that doesn't work, and support seems not care to contact you to make deal honorable. Thank you
View full review
Loss:
$1000
Pros:
  • Nice scanner
Cons:
  • Panel flickers

Preferred solution: Full refund

User's recommendation: Replace or money back

Anonymous
map-marker New York, New York

New scanner not working

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Upon receiving scanner on 1st day, screen was flickering. Have called ZIPSCANNER twice and have been advised it is covered by warranty. Asked where to send scanner for replace or repair and they advised they would get back to me. After 2 weeks, called and left message with voice mail as usual and to this day, I have not herd from anyone. Spent over 1000.00 on scanner and accessories and am NOT HAPPY AT ALL. WITH ORDER.
View full review

User's recommendation: Replace or repair Scanner

Jeffery D Cid

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spokane Valley, Washington

New scanner not working

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
CUSTOMER SERVICE!!! WHAT CUSTOMER SERVICE! Spent 1200.00 on a Uniden SDS-200 and accessories. Unboxed scanner. Started it up and screen flickers. Can't get ahold of customer service. As far as I am concerned, it's all junk. I'll try to send back with warranty, but it sounds like this place sells crap.
View full review
Loss:
$700
Pros:
  • Nice looking and works good
  • Looks good
  • Sounds good
Cons:
  • This company sell junk
  • Appears by other buys complaints

Preferred solution: Full refund

User's recommendation: Don't buy anything

Anonymous
map-marker Edenton, North Carolina

Made a monthly payment on my husband's account and they charged him three times on one monthly payment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Went to make a monthly payment for my husband's account on affirm and they charged our debit card three times for one monthly paymentw
View full review

User's recommendation: Watch your payment so you don't get triple charged

Trenton Qif

MUST READ...HORRIBLE COMPANY

I ordered a digital scanner, and a mobile antenna from this company on June 3rd 2017 around 11:23 AM EST. Before I ordered I read the shipping terms, and it clearly stated that if you order before 2 PM EST your items will ship the same day. They will be delivered within 1-3 days. I chatted with a rep (Jessie) and I was told 3 or 4 different reasons why it hasn't shipped yet. All of which were lies! He told me first that it was out of stock, & then quickly changed it to he had 4 other people's accounts open, and one on the phone. Then it changed to my scanner was being prepared to be shipped out. The next thing was they were now doing a quality check on it. First of all I didn't request anyone to program my scanner, so therefore it should not even be opened until I get it. The scanners are suppose to be brand new, so 99% of the time there will be nothing wrong with it. I posted bad reviews earlier today, and Jessie told me that Nixon (the manager) said if I didn't take them down they would not ship my items out! I told them fine don't. I requested 3 times to be refunded and was ignored on that issue. I was also blocked on the websites chat feature! Later in the evening Nixon called me, and acted as if though he didn't know what was going on, and told me he would like to get it straight, and he had my scanner ready to be shipped out, which was very close to the company's closing time. Nixon said he would either email, or call me back with the tracking number once it was shipped. Well he called back, and then claimed that the USPS was having issues with the tracking software.etc I didn't say anything about that, but I did confirm the USPS that there were indeed no issues!! In any matter the same day shipping was not upheld, and they are either trying to prolong the process, or not ship it at all. I also filed a claim with PayPal in regards to my refund after being told they would not ship my items, and when Nixon called me back he claimed he couldn't ship anything until I closed the claim out! I immediately closed the claim out so he could so call ship the items! The claim will be reopened this time, and not closed out. I want a full refund, and they can keep there items. Even if the USPS was in deed having issues with tracking, there would still be a tracking number to be given!! Also I suggest that anyone that does business with this company only pay with PayPal, because the company's owner will not have access to the funds if a dispute is filed, and until proper tracking info is uploaded via PayPal, also your covered under PayPal buyer protection for absolutely anything. This info came straight from PayPal. I will never do business with this company again, and will gladly pay a higher price for a company that stands behind customers, and services. I am going to also post this review everywhere possible, and file a complaint on this company with the NC & MN state AG. I will not recant this review, and if for some reason I choose to do so, it won't happen until my refund is back in my account! There is nothing else to talk about.
View full review
Reason of review:
Order processing issue
1 comment
Guest

I'm having trouble with that company now, *** these *** won't even answer the phone or return a *** call.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article