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Several spots of cheese stick drool----only one spot of grease on a red sweater and a rice size flek of cheese on collar. I pointed out the issues when dropping off the garment. The GREASE SPOT CAME OUT. All but one quarter size spot of drool was removed and the flek of cheese was right where I left it at drop-off. The manager said that they don't guarentee that all grease stains will come out. I sent the garment back to her office as she would...
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#1008464
Racial profiling. I asked for medium starch on my pants and she told me that it was an extra charge. Do I still want it? I watched, no other ethnic group was asked this question. This was on Tech Rd. In Silver Spring, Maryland. I am going to get this young ladies name . She had a bob with different colors in her hair. I have been taking my garments to zip's since the early 2000. Annapolis Rd, College Park and now Tech Rd. She told me that other...
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1.0
#1006722
Turned in military uniform back in Dec, and when I got them back they had pressed out my creases. When I asked about the creases they credited a garment. Turned in my uniform again yesterday, and got them back today. When I dropped them off I made sure to mention to put in military creases. When I got them out they had pressed out my creases. When I mentioned it to them the guy told me I don't work in the back. He got the manager, and the...
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Short Review for February 03, 2017, plc_product_quality

#1002069
5.0
I have had very good experiences at zips. Service and nice staff. Price is incredible.
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Zips Dry Cleaners Customer Care Review

#991890
Everytime my husband and I come to zips somehow we always seem to have Kevin to help us never a problem he will help if you need it very nice guy my husband left something in his pockets on two occasions he found and he retuned Them to us we just want him to that we appreciate him need more worker like him thank you again
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Zips Dry Cleaners Manager Review

#889460
1.0
i had the WORST consumer experience EVER at Zips on Washington Blvd. Manager was rude, customer service was awful and my clothes were damaged. i would never go there again and would not recommend them to a dog even if it were FREE. they need to be closed.
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Llbean Blanket Review

#870732
1.2
I am so sick and tired of writing all this stuff and nothing or no one is trying to get to the bottom of this issue that will be going on 7 months in July. This is bad business.
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I am commenting to express my appreciation for employee Kevin A (Saint Barnabas Road, Marlow Heights, MD). He is always pleasant, thorough and efficient. I often wait for an opportunity to have Kevin take my clothes. I have seen others do the same. Kevin A. is an excellent representative for ZIPS Dry Cleaners. With service like Kevin's I would give Zips a 5 Star rating. The overall service at the Saint Barnabas Road cleaner is excellent. The...
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5.0
I liked
  • Customer service and quality of cleaning
#973691
Zip dry cleaners located at 13083 wisteria drive is the worst ever. Got my clothes back dirty. I took 36 pieces of clothes to get clean. He give me back 35 pieces told me he is going to look for my dress and call me back. He never called me back. When I called he lied talk about he look at the camera and I got 37 pieces. Then he lied and say I came back 40 minutes later and picked up my dress. Which lie is it. Because I never came back and...
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I tried Zips in Silver Spring on Tech Road I believe. Every time I got items back, the pants had several creases in them and the shirts were just terrible. The firstt time I took them back and waited for them to reclean them and iron them. Still when we checked, they still had several creases in the pants. They had to iron each one to fix them. Again I tried them and the same thing, many creases. The owners daughter told me she would personally...
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I would like to make a suggestion on the receipts that are attached to the clothing when picked up by the customer. Each tag has the customers full name and phone number. I understand using this for your system when someone brings in clothing, but with all of the scams and security breaches going on, I do not think it is smart to have the customers full name and access to their phone on their clothing. Many times I have gone to my local Zips and...
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Full of *** cleaners, gave them pure silk garment with out any stain on it, and received it back with white stains on it and plus its not even silk anymore. The whole fabric texture is ruined. And the manager of the zips does not agree and its ruined. Highly unrecommending it. Plus, it says on their website they will not take the garments if there is a possiblity of damage to the garment. However, when turning it in i informed them that its pure...
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I had bad experiences with them in Essex too. Four of my TM. shirts were missing for months. Sometimes I noticed they just ironed my dirty clothes without cleaning. There were many instances they will tag my shirts with stains that they claim it's impossible to remove, all I do is to put detergent on such and I wash off the stain and it is clean. The are better off when you do your washing at home just give them to iron. The manager is good at...
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3.4
I didn't like
  • Poor quality of service
#884360

Contact Zips Dry Cleaners

Headquarters Address:
ZIPS Franchising LLC
7500 Greenway Center Drive, Suite 400
Greenbelt, MD 20770
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I pd for the cleaning of my 100% wool blanket at the zipps cleaners on columbia avenue in lancaster ,pa. They shrunk it. They washed it instead of dry cleaning it.I paid 189.00 on sale in freeport, maine, at the LL Bean outlet store for a twin blanket for his graduration present from high school. He lives in Boston and went to college in new hampshire. When he came home on spring break, he said he needed his blanket for school i told him I would...
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