Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Mountain View, Hawaii

Bad service.

Zippys - Bad service.
Went to zippy's mccully at11:20pm 3/8/24. Ordered a surf pak and a fried chicken chili mixed plate. Said we had to wait 15 mins , they had to cook a new batch, OK. So we are waiting and I notice that the phone/Uber, etc. orders are coming out & we are still waiting for our food. Then the guy asks us if we'd like to substitute Korean chicken instead cause it'd be faster, so by this time we've been waiting for 1/2 hour and still No FOOD. This was by far the MOST *** Zippy's I have ever been to. Even Hilo's zippy's is WAAAAY better!
View full review
Estefanny Rlm

Cookie was very rude & even threw my change back @ me.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
As above. I forgot to order our drinks & didnt want to go back bcuz she was still there. This is @ Vineyard location, 11:23 am, Trans 88230, 3032, Beryl, name tag said Cookie.
View full review
Lawrence S Shp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mililani, Hawaii

Banna Chantilly gave my mom and I the runs!

Zippys - Banna Chantilly gave my mom and I the runs!

To whom it may concern,

On the 22nd of April at Wapahu Zippys, I ordered a meat-loaf, clam chowder, chili-chicken mixed plate and a banana chantilly cake. My 91 year old mother had the chowder and some meat-loaf.

I ate the chili/chicken plate. About 15 minutes later, we had a piece of banana chantilly cake and in a short time after consuming the cake, I had the runs. My mom was lagging behind finishing her piece of cake and in a few minutes, she had the runs too. We have not eaten any more of that cake.

I suspect something was wrong with that cake! it's the first time we had problems of this kind from Zippy's bakery items.

V/r,

Lawrence Samante

Marcelina Medeiros (Mother)

View full review

User's recommendation: Don't order the Banana Chantilly cake!

Anonymous
map-marker Los Angeles, California

Problem with zipsters account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Wasn t able to sign back in to my zipsters account. or create new account. Person on ph. Investigated and called back right away. Good service.
View full review
Joe M Yyw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wahiawa, Hawaii

Service complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Yesterday on Friday at approx. 11:30 AM and one of my employees and myself decided to have an early lunch at Zippys in Wahiawa upon entering the restaurant the woman at the cash register glanced at us and told us to sit down on some high back chairs near the entry and that there would be a 10 minute to be seated.

The tone she used did not make us feel welcome at all. There were at least two servers plus this woman in the restaurant that I could see and there were only three tables consisting of a total of six adults and 2 young childrenbeing served I asked politely if the lady at the register could we please be seated as I am a senior citizen and that we just had a 20 minute drive here and that the high back wooden chair would be uncomfortable for me and that it would be much more comfortable to be sitting in a booth and she replied no sit down there and repeated that it would be a 10 minute wait. I then decided we would leave and order at the fast food counter. At the fast food counter after placing our order I asked the server for the bathroom combination so we could wash our hands and she said no that they did not give them the combination and that I would have to go into the resteraunt and use that bathroom.

I this feel we were treated terrible and that my employee and I were treated bad as we were in work clothes, I have a beard and my employee was unshaven but by no way were we not presentable individuals.

I have frequented this location a lot and have even taken football and basketball teams I have coached there but will not anymore by how we were treated and not shown any aloha or appreciations. Please talk to the staff and try to instill in you training some manners.

View full review
Pros:
  • Food
Cons:
  • Service

Preferred solution: Better experience next time we eat there.

Lindy T Gnh
map-marker Honolulu, Hawaii

Terrible food from special menu kalbi chicken pack and banana cream pie it was flat cream pie i dont have the receipt not asking for anything back

While watching your advertisement and giving 2% to the cook its said because Some people dont deserve it they take no pride in the food they are representing ZIPPYS our waitress was great but my mother order sashimi we helped her eat her dish which was very very excellent my husband dont like to complain its not the waitress fault having banana cream pie few weeks/days prior we were wondering what happen to the rest of the pie again the sashimi was great if zippys is well established corporation dont hire cooks that bring zippys down we go there about 5 times a month with a party 4 + guest like to try different dishes dont bring something out that looks disgusting waitress asked if everything is ok my husband said yes i had to tell him done lie now when we mentioned zippys he gives us a look seems like you just want to make more money again i am not asking for any thing in return just concerned of the quality if it dont taste or look good dont sell it fix it!

View full review
Pros:
  • Sashimi dish is great
Cons:
  • Kalbi chicken pack was a bad designed

Preferred solution: Not right to add on 2% and get terrible food just fix the problem

Berle Dij
map-marker Marshall, Texas

Complaint

I got fired for know reason I talked to the manager over Christi her manager is jolly the only thing holy said was she have to go with her work even tho she couldnt here the audio. I feel that that was truly wrong
View full review
Ziara Kvh
map-marker Greenwood Village, Colorado

Follow up call re moms $100 credit called 8/17

Still waiting for call back!! I tried numerous times.. they advised they would take care of it..but unfortunately still no update!
View full review
Vanessa D Hvf
map-marker Downey, California

Very DISAPPOINTED with meals. We always go 2 zippys because of the seasoning on your dishes.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My family always go to zips because food WAS tasty, but we went to Nimitz zips and had the turkey today. First, my sister's plate had a FLY on the gravy.

Our waitress caught it, and replaced the plate. Our mouths were drooling because the turkey is usually tasty, but it was the WORST!! BLAND, NO TASTE AT ALL! Like your chili, what happened to the TASTE??

Gonna REST from ZIPS for now. So DISAPPOINTING!! ENTIRE plate, BLAND!! Sorry, but, I just CAN'T go back for now...

saimin and waffle is the ONLY thing we'll eat on zip's menu because they are GREAT TASTING!! Mgr. said they don't season the food when we asked waitress about this problem. The waitress asked if we wanted to replace turkey with something else, but already disappointment set in.

I had a dessert, and they made me pay for it, even though turkey was AWFUL.

Oh Boy!!! Sorry., I misplaced my receipt, but ate about 11am at Nimitz zips this morning.

View full review
Loss:
$43

Preferred solution: Let the company propose a solution

User's recommendation: If you are on a BLAND diet, then eat here. Ask for seasonings when you turn your order in.

Janet B Cyw

Unfair treatment of customer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I called the restaurant yesterday and was told there was table service. This was important because I was meeting someone. When I arrived there today I bought a coffee and went into the bakery section to find that the table service was closed. Next, I went to the restaurant section with my coffee and was told I could not enter the restaurant section unless I ordered food. This is seriously unfair. If I had gone to the restaurant section first and only ordered coffee, would they have thrown me out? Also, I am pretty sure the person meeting me would have ordered a beverage and/or food. Regardless, this is THE POOREST CUSTOMER SERVICE! I WAS a 35-year customer.
View full review
Loss:
$2

Preferred solution: ACCOMMODATE AND TREAT CUSTOMERS WITH COURTESY!

User's recommendation: DON'T GO THERE--THERE ARE MANY RESTAURANTS THAT VALUE THEIR CUSTOMERS!

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article