Derek K Zck

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Verified Reviewer

DO NOT USE ZIPPY SHELL!

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Their quoted "total price" became an "estimate" after I signed the contract.

The salesperson on the phone promised that my quoted price was the total for my move, which was a barefaced lie.

I specifically said, and I quote: "$1628.00, that's the total price for the whole move, and there are no extra charges after that?"

To which the salesperson (Dio Molina) reassured me that this was indeed the "TOTAL" price of the move.

I was wary of being ripped off, but not wary enough.

There are monthly rental/storage fees of $219.00 assessed, as well as a "transit subsidy" that was not mentioned before the contract was signed.

They currently have all of my belongings and are scheduled to deliver them on July 1st.

We'll see just how the rest of this circus goes down and how much more money they'll try to extort from me.

This is will surely serve as another hard-learned lesson for me to carefully read any contract before signing. CAVEAT EMPTOR!

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Loss:
$413
Pros:
  • Convincing sales reps
Cons:
  • See review

Preferred solution: Price reduction

User's recommendation: DO NOT USE ZIPPY SHELL!

Danielle S Clt

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Verified Reviewer
| map-marker Louisville, Kentucky

Zippy Shell / 1-800 Pack Rat Robbed Us

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Zippy Shell and their partner company 1-800 Pack Rat stole fromus. My partner and I moved across the country at the end of 2021 and were told we had to use both companies to get our stuff moved.

We paid more than $5000 for the service. They assured us we had the only key to our lock and that it would be covered in a secure warehouse.

Our pod was delayed by almost a month, wherein we found it had just been sitting for the entirety of that time.

When it finally arrived, the lock didn't work. It had been replaced with a new lock. After my partner's dad cut the lock, we noticed our ropes looked odd.

I had tied several bundles of ropes in our pod, and much of it was missing.

After going through our belongings, we found several thousand dollars worth of items missing (many sentimental items, but also totaling more than $17,000. Items that could only have been strategically removed by someone with time, who was able to take a look around. Mementos from dead family members I will never get back. Note that these items were not visible from the outside, and we had packed everything really well.

Our pod was sitting in their supposedly locked warehouse almost that entire time, where it was supposed to be safe.

It's been 9 months of calling and them pretending they are taking care of it.

One of the managers even let slip they had found something suspicious at one of their warehouses.

This week, they told us our claim is denied, they are not taking responsibility, and they'll give us $250.

That's hush money for a robbery.

They hire criminals and support them by letting it happen. Not only have we lost a considerable amount of money, and been put through the ringer with stress and heartache, but I fear it's happening to others too.

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Loss:
$17000
Cons:
  • Priceless heirlooms stolen

Preferred solution: At minimum, our $10,000 insurance money.

User's recommendation: Do not use these companies

1 comment
Danielle S Clt

Someone reached out to us the next day, but I missed the call due to being at work. We called back and emailed for 2 weeks following and never received a response.

Don M Fsm

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Verified Reviewer
| map-marker Hermitage, Pennsylvania

Misrepresentation of services

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I am just contacting you to let you know I am very, very disappointed in your company! When I was searching for a company to move my items across country I like most people, picked you based on price for the job as well as your sales team that convinced me that my items would arrive in a timely manner 7-10 days after pick up

I will do whatever, in fact I will commit my summer to doing what I have to do via word of mouth, social media to get the word out to others to use anyone but your business

My wife is in an apartment without her business and home goods that sat in your box at a terminal waiting to get picked up for 3 weeks before even heading out to its destination

I have no idea from now when it will make it across country to her but without her items she has no source of income so you are literally costing us thousands each week

Lastly, I can put an apple air tag on my dog to know where he is 24/7 but for 3 weeks while my items sat with you when I call no one knows *** about if my box left yet!!!

Never never again and I will commit hours a day so no one has to deal with this like is! Guarantee that

Pods can guarantee a date I later found out

View full review
Loss:
$123
Cons:
  • Complete lack of dependable service

Preferred solution: Let the company propose a solution

User's recommendation: Stay away from this company

Seymour B Gap

Stole my stuff.

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This is simply the single worst company in existence. They stole my stuff.

Do not use them. They should not be in business anymore.

View full review
Loss:
$5000
Cons:
  • Complete lack of dependable service
  • Steal your belongings and hold them hostage for ransom

Preferred solution: Full refund

User's recommendation: Call Zippy Shell and tell them to politely go *** themselves.

KMS

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Verified Reviewer

Horrible Experience

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In April 2020, I called Zippy Shell to book a date for a long-distance move from AZ to TX. I did not have a definite ending point in TX, so chose an approximate half-way point between Austin and San Antonio since that was the area we were looking at.

In May, I called to let Zippy Shell know that the destination was Austin and the customer service person said she would enter that information. Apparently she did not do so, or at least didn't enter it in the correct place.

June 24, my first of two containers arrived and they were 1-800-PackRats containers. I asked the driver about it and he said the two companies had combined, so they would sometime use whichever container was available. We filled that container and they picked it up June 26 and brought a second container- also a PackRat.

On June 29, that container was picked up and, as the driver told me, would be on it's way to Austin ASAP.- with a 10-14 day window for delivery.

By July 15, I had not had any contact from ZippyShell, so I called to inquire about where my containers were. I was told they had both JUST arrived at the warehouse and she took my request for delivery dates and said I would get an email confirmation. WIthin 2 minutes of that, I get the email saying that Zippy had charged my credit card for the second half of my moving bill. Just a few minutes after that, I get an email that says my containers are at the San Antonio warehouse and that they cannot deliver since Austin is out of their delivery area!

Their solution was for me to come to San Antonio and unload them myself to take back to Austin. If I had the ability to bring everything myself, I would have done so. I don't happen to have a semi-truck just sitting around to casually drive.

I called Zippy immediately to find out what was going on since the containers were supposed to go to the Austin Warehouse. The customer service person said she would contact the warehouses and find out when they would be able to correct that, and they would get back to me.

I was contacted 2 days later by a "Task Desk Specialist" named Erin Holdaway who said that she was told that there was an error by someone in the company and that my containers were taken to the wrong warehouse. She said she was trying to coordinate between the San Antonio and Austin warehouses to figure it out and that it looked like San Antonio would deliver and Austin would get the empties, but she didn't have an exact date and would get back to me. On July 21, I finally got through using the PackRat phone number since that is what Erin called from. I was told by that customer service agent that, even though the containers were PackRat, I would have to talk to the Zippy Shell people since she was unable to access my "notes." She transferred me to someone at Zippy and I told my story all over again to someone new.

He said the notes showed that Erin was working on it, but she was unavailable. He invited me to call back and I told him that, unless he had a special phone number other than 888-947-****, she needed to call me back since I truly did not want to sit on hold with that phone number for another 20 minutes before getting a human response. About a half hour later, Erin called me and said both warehouses are totally overbooked with completely full calendars, so the soonest date she could give me was August 3 from the San Antonio warehouse- another almost 2 weeks wait. I told her that was simply not acceptable and asked for someone higher up to talk to, a corporate number or anything that I could reach someone who has the power to correct this company error.

She said that she was the management for customer service and that they have to go with whatever the warehouse supervisors say, so there was no one who could do anything other than August 3rd.

She then suggested that I could find movers to go to the San Antonio warehouse to unpack my items onto a truck and bring it to me. I asked is Zippy would pay for that since I already paid them to transport and deliver my items. She said my total delivery fee was $400 and she could refund me that. Again, not acceptable.

$400 is not going to buy me any moving company for the labor, time, and travel involved. She said that was all she could do, so maybe I could call an get some quotes from overs, but in the meantime she would put me for August 3 delivery from San Antonio.

In this nightmare of a transaction, I have called Zippy Shell 11 times, mind you after being on hold for at least 15-20 minutes each time and there were a couple of times that, after that 20 minutes, I had to give up since I had other things to attend to. Shortly after that call, Erin sent me an email with the address of the San Antonio warehouse so that I'd have it if I wanted to go get the shells myself.

I am beyond outraged and frustrated with Zippy Shell. I used them in 2017 for an IL to AZ move and had no issues whatsoever.

This time has been a complete nightmare.

It is myself and my 2 kids (and my pet bearded dragon) who have been basically camping out in our new house with zero furniture. We've been using camping chairs and air mattresses- and our bearded dragon has now been living in a plastic container tote instead of his 60-gallon glass tank for over three weeks which is not healthy for him.

View full review
Cons:
  • Complete lack of dependable service

Preferred solution: Immediate delivery and partial refund

User's recommendation: Do NOT depend on this company-unless you like living in an empty house while your belongings sit 60 miles away

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