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Zipcar has been operating in the Midtown area of Detroit for over two years. On at least two occasions they have over charged my account without adequate explanation. The most recent involves a $50 late fee which I requested them to wave since there was no one...
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Anonymous
Anonymous

Sounds like poor customer attitude to me. Bring back a rental car late, and you pay. Hope they drop you.

I didn't like
  • How unprofessional the representative was
  • Dirty cars
  • No response to emails
#1061616
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Extremely poor service. Highly dissatisfied.I created an account with zipcar on 3rd april and its almost 2 months i have not received my zip card.I keep on calling customer service and they tell me that we are sending a new zipcard and you will receive within 3-7...
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1.0
I didn't like
  • Customer service agents making fake promices
  • Poor customer service
  • No response to emails
#1053486
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I've been a member for 9 years. I use Zipcar A LOT. $$$$$ I love the convenience and I appreciate the cost. But this year has been different. This year I'm considering dropping Zipcar. This is the first year I've complained about the state of the cars I've been...
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4.5
#1018015
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Gas Charge Review

Zipcar
#543524
There gas is included with membership now they are trying to charge my card 200.00 for gas.....when there logo is gas on us , *** ! Then they cancelled my membership because of gas !! There cars are filthy . Customer service is horrible !! Dont use this service .
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I have been with Zip Car for about 8 months. While it seemed like a convenient service I have had several problems with their app. There have been times when I booked a car for a number of hours and the correct hours were not reflected. Each time I have called them and...
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1.0
#1017585
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My account recently got closed with out any explanation. I paid the annual fee and they can not just close someone's account with out any explanation. I called the customer service line and they told me they did not know the answer. When I called again, they told me...
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1.1
I didn't like
  • Immature cancellation of my membership
  • Dirty cars
  • Poor customer service
#1000153
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I've been using Zipcar (Toronto) for years, love the service and have had very little problems. Until today. After a small billing issue for $15 and notices going into my junk mail I called for what I thought would be a quick and easy matter to fix. After very...
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2.5
I didn't like
  • Immature cancellation of my membership
#973250
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Joined waited 3 months for card which never arrived as it was never sent out despite constantly told it was 3 months later was finally told it was never send out, that was the begining of the nightmare with this company totally incompedent every person you speak to...
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#948686
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Customer service knows nothing. Billing is a joke, double billing for no reason. Tell me that it shows I didn't drive the car, but yet charged me. That is crazy. Has no respect for business account. The idea is good, but they will lose if billing continues, and...
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3.1
I liked
  • Car variety
  • Close to pubic transportation
  • Convenience
I didn't like
  • No response to emails
  • Fast talikng reps
  • Dirty cars
#948494
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I got a minor scrape on the Zipcar -MINOR- while using it. My account has been suspended for 3 weeks now and NO ONE at Zipcar seems to have Any answers when I call week after week. The claims administrator concluded their claim 2 weeks ago and found that my insurance...
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2.9
I didn't like
  • None of representatives know the right solution to the problem
#947531
Reply to reviews
On my first occasion using Zipcar, I misunderstood the fact that it was not a 1-way car service; you have to return the car back to its original spot. Well i ended up driving home to a local zipcar (which was about 1.5 hours away), and then realized my mistake. I drove...
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2.3
#946008
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