ZipBy
ZipBy Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ZipBy has a 1.0 star rating from 1 review with consumers mostly dissatisfied; rating distribution is 100% unfavorable. Reviewers note convenience but call price level high and some recommend uninstalling the ZipBy app.
Positive Feedback
Users cite convenience of the app for parking and automatic payment setup in ZipBy reviews.
Negative Feedback / Risk Areas
- Recurring double charges and persistent billing attempts referenced in ZipBy customer complaints.
- Poor customer service with no response and no alternate contact channel.
- Difficulty obtaining refunds and resolving disputes after unauthorized charges.
Key Takeaways for Future Customers
- Monitor charges closely and check ZipBy reviews before use.
- Be prepared for billing issues and slow refunds; treat automatic payments like auto-ship or membership plans.
- Consider uninstalling the app if you prefer direct control over payments.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ZipBy has a 1.0 star rating from 1 review with consumers mostly dissatisfied; rating distribution is 100% unfavorable. Reviewers note convenience but call price level high and some recommend uninstalling the ZipBy app.
Positive Feedback
Users cite convenience of the app for parking and automatic payment setup in ZipBy reviews.
Negative Feedback / Risk Areas
- Recurring double charges and persistent billing attempts referenced in ZipBy customer complaints.
- Poor customer service with no response and no alternate contact channel.
- Difficulty obtaining refunds and resolving disputes after unauthorized charges.
Key Takeaways for Future Customers
- Monitor charges closely and check ZipBy reviews before use.
- Be prepared for billing issues and slow refunds; treat automatic payments like auto-ship or membership plans.
- Consider uninstalling the app if you prefer direct control over payments.
Media from reviews
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Double Charge the parking
- - ZipBy auto-charged EasyPark Lot 31 without notice; daily attempts continue; desk warned of double charges/refunds; support escalated but no contact.
On July 3rd, 2024, I parked at EasyPark - Lot 31, 160 Water St. Because I installed the ZipBy app, they automatically charged my parking fee without any notice.
Fortunately, the credit card on file was limited, and they couldn't complete the transaction. However, they keep attempting to charge it, and the amount will likely be deducted soon.
Unaware of this automatic charge, I requested a ticket at the front desk and paid for parking with my credit card when leaving.
The lady at the desk advised me to check for double charges and to ask for a refund if that happened.
When I got home, I opened the ZipBy app and discovered that they still considered the transaction valid and kept trying to debit my credit card daily.
Several times, I have called their customer service, and they assured me they would escalate the issue and cancel the transaction. They promised to contact me by email and phone, but I have not heard back.
Another problem is that they don't have any other contact channel to allow me send the receipt or email describing the problem.
- Convenience
- Customer service does nothing to solve the problem
Preferred solution: Full refund
User's recommendation: Uninstall ZipBy app from your phone
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“I had the incorrect plate number on my app, and despite showing proof of payment, they would not cancel...“
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They should waive the ticket since it was already paid.