Zip Cloud Reviews
Zip Cloud Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zip Cloud reviews show a 1.8 star rating from 4 customer reviews, 75% unfavorable; consumers are mostly dissatisfied despite backup working well and valuing privacy and data security.
Key Takeaways for Future Customers
- Expect functioning backup but beware of auto-pay and subscription issues when accessing service.
- Check billing and refunds policy before subscribing.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, unexpected charges, and refund difficulties.
- Customer service nonresponse and no reliable phone support.
- Account renewal and login problems when traveling abroad.
Positive Feedback
Backup functionality is reported to work well and users value privacy and data security.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zip Cloud reviews show a 1.8 star rating from 4 customer reviews, 75% unfavorable; consumers are mostly dissatisfied despite backup working well and valuing privacy and data security.
Key Takeaways for Future Customers
- Expect functioning backup but beware of auto-pay and subscription issues when accessing service.
- Check billing and refunds policy before subscribing.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, unexpected charges, and refund difficulties.
- Customer service nonresponse and no reliable phone support.
- Account renewal and login problems when traveling abroad.
Positive Feedback
Backup functionality is reported to work well and users value privacy and data security.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Have auto pay and can not backup filed
- - Auto-pay valid until Jan 2026; backups prompt renewal.
- - Unwanted service plans are upsold.
- - Files not backed up for 3 weeks; no support contact.
zip cloud is now closing going out of business leftists with8 task of retrieving stored data on our own don't know where to begin?!
I have an auto-pay account that says I am good until 2026, but when I try to back up files, I get a message saying my account must be renewed. Then, I get a long list of services/plans that I don't want or need to pay for.
I can't get past this pricey scam list. My files have not been backed up in 3 weeks, even though my account states my auto-pay is good until January 2026. They are trying to scam me into buying unnecessary items, and won't let me get the service I already paid for by auto renewal.
No one answers emails, and they don't have a customer service phone number. I can't believe this hoax.
User's recommendation: save your money and frustration do not subscribe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDO NOT DELETE MY FILES
- - Account expired; renewal fails online while abroad.
- - Emails are unanswered and files threatened to be deleted; urgent.
I have been emailing you for days with no response. I received an email that my account has expired.
I have tried multiple times to renew online. But I am currently traveling in Korea, and the system will not honor my renewal -- it says the country code is not accurate. Obviously, it is detecting that I am abroad. You have threatened to delete my files by yesterday.
I have sent emails which you have not answered. WHAT IS GOING ON!!!
- Backup works well
- Customer service is terrible
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey keep charging me, but I cannot use the software.
It says I need an additional license, WHICH I DO NOT! I have written multiple times and they NEVER respond in any way. TERRIBLE COMPANY!!!
- No service
Preferred solution: Fix my problem.
User's recommendation: Find a different provider.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling
- - Subscribed in 2013; used briefly, then years of inactivity.
- - Zipcloud billed for years with no reminders; over $1,000 paid, only $12.44 refunded.
Subscribed in 2013, used for short time, then forgot I had the subscription. Zipcloud, however, never forgot.
And bill me they did.to bill. What they forgot was to remind me that for about six years, there had not been any activity in my account. Contrast this with IONO.com, my ISP, which send me notices BEFORE EVERY charge. Zipcloud - not so much, although Mark Sullivan, in his helpful chat session, wrote that :"We regularly sends [sic] the alerts, notifications to the Emails." The Emails?
Where is that? I know where it is not: it's not my mail box. So, no emails to a seven-year subscriber.
Of the over $1,000 paid during the seven years, they refunded the last payment : $12.44. I can't thank them enough.
User's recommendation: Choose a company that notifies you of upcoming charges. And one that does not lie about what they do: "We regularly sends [sic] the alerts, notifications to the Emails."
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