Zimbrick Honda Reviews
Zimbrick Honda Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zimbrick Honda has a 1.7 star rating from 1 review; consumers are mostly dissatisfied with service, citing poor workmanship, rude service, and high price despite praise for the cars.
Key Takeaways for Future Customers
- Read Zimbrick Honda reviews before booking service and expect possible communication lapses.
- Customers value the website but report disappointing service experiences and high price levels.
Negative Feedback / Risk Areas
- Poor workmanship and follow-up leading to extra visits and safety concerns.
- Rude service advisers and lack of messages or timely updates causing frustration.
Positive Feedback
Reviewers praise the quality of the cars themselves.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zimbrick Honda has a 1.7 star rating from 1 review; consumers are mostly dissatisfied with service, citing poor workmanship, rude service, and high price despite praise for the cars.
Key Takeaways for Future Customers
- Read Zimbrick Honda reviews before booking service and expect possible communication lapses.
- Customers value the website but report disappointing service experiences and high price levels.
Negative Feedback / Risk Areas
- Poor workmanship and follow-up leading to extra visits and safety concerns.
- Rude service advisers and lack of messages or timely updates causing frustration.
Positive Feedback
Reviewers praise the quality of the cars themselves.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madison Town, Wisconsin
One of the worst customer service experiences ever.
- - Adviser pressured brake work; brakes were described as in the red.
- - Weekend updates were not provided; the car was said ready after a call.
Not surprisingly, I have received nothing from Zimbrick Honda in the way of an apology. If nothing else, they have proven what I wanted to articulate in my original post: They do whatever necessary to present themselves as customer-friendly and professional -- their local reputation -- but without doing anything to earn it.
Check out some of the Yelp and Google reviews of Zimbrick Honda - many of them are quite damning. The owner of this business should be ashamed.
In July, 2019, I received a coupon from Zimbrick Honda listing different services available for my 2013 Honda CR-V, purchased from Zimbrick Saab in 2017. I made an appointment for an oil change and tire rotation.
After waiting more than an hour, I was informed that the work was nearly complete, but that my front brakes were 'in the red' and 'should I go ahead and put in the order for that?' I was stunned by the presumptuous attitude of this person - not my service adviser, who was 'out to lunch' - but decided that since I'd had the vehicle for two years, I probably should have them done. I then waited another 45 minutes before this separate job was complete. That same day, I heard a loud metallic scraping noise when driving the car at low speed. The earliest I could return was Saturday morning, three days later.
I was told by John Bridgeman, the original service adviser, that they probably would not be able to take care of the problem since they had a skeleton crew. I said that was fine, but I did have to work all weekend and they could call, text, or email me when it was done. I never got a message from anyone all weekend or the following Monday. I phoned Monday afternoon and later received a call from someone completely different to say that the car was ready for pick-up.
The next morning - 6:30 a.m to be exact -- Mr. Bridgeman phoned my home number, shouting at me down the line that 'I CALLED you Saturday afternoon to let you know about your car and when I came in today I find it sitting here with the keys still in it.' I reminded this obnoxious man that I had been working all weekend and that NO ONE had left me any sort of message about my vehicle or what was wrong with it -- a mistake their mechanic made that was then repaired. More than two months later, I am still stunned by the appalling manner in which I was treated by this dealership's service department. I am going to take a guess that the in-between survey sent to me by Honda didn't go over well?
If you don't want feedback, then don't ask for it. I doubt very much that this adviser would have dared pull a stunt like this with one of your MALE customers. I recently had a minor problem with my other Honda vehicle, but went to another local mechanic as I refuse to visit Zimbrick again after what happened there. How stupid of you...
You've lost potentially tens of thousands of dollars as it's highly unlikely I will ever purchase another Honda from you again. A simple apology would have made so much difference, but I never got that either.
It's time others in the area realized that this dealership is not as benevolent or as professional as they want everyone to believe and the poor quality of work speaks for itself. More than being just disgusted, I am incredibly disappointed, as Zimbrick has such a good reputation for service -- service that *I* did not receive.
- Great cars
- Rude service
- Poor workmanship
Preferred solution: Let the company propose a solution
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