I had Zerorez come and "clean" my carpets after seeing an ad on Channel 2 about the cleaning and sanitizing specials they offered. Needless to say, when the rep came to my house to provide the service the sanitizing was not included. I would have had to pay extra to have it done. A week after the so-called cleaning, my carpets in my home looked dirty and did not smell fresh at all. I hired Stanley Steemer afterwards to come and redo the cleaning...
We decided to use Zerorez because they had a good reputation. We have a brand-new home (less than 4 months old) and we had some basic soiled marks in the high traffic areas from movers and the increased foot traffic from getting a house up and running. Zerorez was easy to schedule and the technician came out on-time and was very professional. He sold me on the idea of some additional stain-protection because of the standard grade carpet our...
Like so many others I heard about Zerorez from the radio. I called them and they explained how everything they use is environmentally friendly. I told them I couldn't remember the advertised price and they said it was three rooms for $119. They asked what rooms which I replied a hallway and living room. They asked about the third room. I told the lady there was hardly any real estate (carpet) showing because of the furniture. She then explained...
First time they cleaned it was awesome, carpet almost dry, and soft like sheep's wool. Second time had them come again to redo. Carpet wet wet wet, and stiff after it dried, was not hapoy even after redo
Here is what I told them: Most of the stains that were the reason I called you in are still very present.My carpets stayed wet for several days after the cleaning. This worries me because of the chances of mold developing. When they were finally dry and I started to vacuum them, I found a significant amount of white residue coming up. That was disturbing because as your name states, there shouldn't be residue. When I initially contacted your...
If you need your carpets cleaned, DON'T call Zerorez! I called and scheduled an appointment after seeing an advertisement for $99.00 to pre-treat, clean and sanitize 4 rooms. Sounded good but after the technician arrived and inspected what was to be cleaned he stated that he would go back out to his truck and prepare a quote. He came back with a proposal for over $400 dollars! I had already vacuumed and moved furniture and was looking forward to...
Awful company and experience.THEY scheduled the cleaning between 1-4. 4:00 came and no one at our house or even a phone call. We called them and they tried to blame my wife by saying it was scheduled between 3-6. Owner said he would listen to the tape when it was scheduled and call me back. He did and then admitted it WAS 1-4 and they screwed up. But he still wouldn't do anything about it. We missed having dinner with friends, and it will now be...
We have pet odor on our basement carpet and decided to call zerorez because we hear the ads on the radio. We were quoted the $139 for three rooms and told that the pet treatment may be up to $100 more. No problem, we scheduled an appointment and the tech showed up Monday morning promptly at 8:30. She was very polite and when she smelled the basement and looked at the carpet under a black light she told me that the normal wall to wall cleaner...
I hear about Zerorez on the radio. Sounds great. The people moving in have allergies. This kid shows up, literally he couldn't have been more than 18. He goes over the rugs. We complain so he pulls out his little bottle of water and shows us this ridiculous excuse for a chemistry presentation. We tell him to hit the one rug one more time. He does. No change. I finally hired Stanley Steemer which I have been using for 25 years. I want my...
I recently had them come out to clean a pet urination on a carpet that occurred while I was pet sitting for a family member. They performed the cleaning but there were lingering odors. They returned based on their 30 day guarantee but would not honor it because they detected moisture on the affected area and claimed it occured after the first cleaning. I think I would know if another urination occured since I was the only one who could have...
7/28/16 - We just had Zerorez come out to clean our carpets. My wife spoke to the Zerorez salesperson and scheduled the cleaning for today. After spending several hours moving furniture, extensively vacuuming and preparing the ares to be cleaned, we were really disappointed. We had given them the exact dimensions and uses of ALL the rooms. We were quoted $329.00 plus tax for ALL of the rooms of those sizes, including extra prices because of one...
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