Zerorez Carpet Cleaning Service Reviews

1.6
(8 reviews)
Advertised vs Delivered
Price Affordability
Value for money
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Here is what I told them: Most of the stains that were the reason I called you in are still very present.My carpets stayed wet for several days after the cleaning. This worries me because of the chances of mold developing. When they were finally dry and I started to vacuum them, I found a significant amount of white residue coming up. That was disturbing because as your name states, there shouldn't be residue. When I initially contacted your...
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2.5
#952938
If you need your carpets cleaned, DON'T call Zerorez! I called and scheduled an appointment after seeing an advertisement for $99.00 to pre-treat, clean and sanitize 4 rooms. Sounded good but after the technician arrived and inspected what was to be cleaned he stated that he would go back out to his truck and prepare a quote. He came back with a proposal for over $400 dollars! I had already vacuumed and moved furniture and was looking forward to...
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I didn't like
  • Misrepresentation on price
#952564
Awful company and experience.THEY scheduled the cleaning between 1-4. 4:00 came and no one at our house or even a phone call. We called them and they tried to blame my wife by saying it was scheduled between 3-6. Owner said he would listen to the tape when it was scheduled and call me back. He did and then admitted it WAS 1-4 and they screwed up. But he still wouldn't do anything about it. We missed having dinner with friends, and it will now be...
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We have pet odor on our basement carpet and decided to call zerorez because we hear the ads on the radio. We were quoted the $139 for three rooms and told that the pet treatment may be up to $100 more. No problem, we scheduled an appointment and the tech showed up Monday morning promptly at 8:30. She was very polite and when she smelled the basement and looked at the carpet under a black light she told me that the normal wall to wall cleaner...
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I hear about Zerorez on the radio. Sounds great. The people moving in have allergies. This kid shows up, literally he couldn't have been more than 18. He goes over the rugs. We complain so he pulls out his little bottle of water and shows us this ridiculous excuse for a chemistry presentation. We tell him to hit the one rug one more time. He does. No change. I finally hired Stanley Steemer which I have been using for 25 years. I want my...
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I recently had them come out to clean a pet urination on a carpet that occurred while I was pet sitting for a family member. They performed the cleaning but there were lingering odors. They returned based on their 30 day guarantee but would not honor it because they detected moisture on the affected area and claimed it occured after the first cleaning. I think I would know if another urination occured since I was the only one who could have...
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7/28/16 - We just had Zerorez come out to clean our carpets. My wife spoke to the Zerorez salesperson and scheduled the cleaning for today. After spending several hours moving furniture, extensively vacuuming and preparing the ares to be cleaned, we were really disappointed. We had given them the exact dimensions and uses of ALL the rooms. We were quoted $329.00 plus tax for ALL of the rooms of those sizes, including extra prices because of one...
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1.0
I didn't like
  • Misrepresentation on price
  • Bait and switch
  • Lack of communication
#890455

Resolved

Zerorez gets a zero
We had Zerorez come out last year with no problems and the carpet was totally dry in 4 hours, Great experience! We had Zerorez again come out this year and clean our carpet. Rob came on Wed 5/25/2016 and cleaned the carpet. The carpet rolled in several places, took 18 hrs to dry, had several dark spots after the cleaning and totally smelled of wet water. He had water coming out everywhere under the truck while cleaning. We complained and sent...
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user27341858

user27341858 Art another tech came out and recleaned our carpet, he did an awesome job! Carpet felt clean, no rolling, no smell and dried in 4 hrs.
I will ask for Art from now on to do ...

2.7
I didn't like
  • Lack of quality service
#855744
I engaged Zerorez to clean my carpet and mattress between 2-6pm 5.25.16. During the reservation process I told the rep I would have to *** work to make the window. The rep assured me the tech would be at my home to perform the work during the time specified. At 130 pm 5.25.16 Kevin called to tell me that the tech would be at my home by 330pm. I moved furniture and vacuumed. When I was done I noticed I missed three calls from zerorez. I called...
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1.5
I didn't like
  • Misrepresentation on price
  • Lack of customer service
#855067

Zerorez Carpet Cleaning Service Review

#853559
First time they cleaned it was awesome, carpet almost dry, and soft like sheep's wool. Second time had them come again to redo. Carpet wet wet wet, and stiff after it dried, was not hapoy even after redo
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I initially contacted ZeroRez Atlanta for their $139 3-room special. I was told up front that pet stain treatment was an additional charge (I had 2 stains in 1 room, 3 stains in 1 room, and 4 stains in 1 room). When the technician showed up, he quoted me $90 per room for stain treatment. That almost tripled the cost of the job. When I complained to customer service, I was told fairly rudely that "Well we told you the additional cost for pet...
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Anonymous

Anonymous Yep they will do that!!!! And they are not able to get pet smells out of the carpet. Oh they won't tell you that and gladly take your money!!!!

Anonymous

Anonymous I used them once. The carpet didn't look like it had been cleaned. Went back to using Stanley Steemer. They do a great job and I just decline all the extras they attempt to up...