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2.1 Based on 38 reviews
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  • Customers like
    • Fabulous 1
  • Customers don't like
    • Misrepresentation on price 5
    • Lack of quality service 5
    • Rip off 3
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We decided to use Zerorez because they had a good reputation. We have a brand-new home (less than 4 months old) and we had some basic soiled marks in the high traffic areas from movers and the increased foot traffic from getting a house up and running. Zerorez was easy to schedule and the technician came out on-time and was very professional. He sold me on the idea of some additional stain-protection because of the standard grade carpet our... Read more

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Like so many others I heard about Zerorez from the radio. I called them and they explained how everything they use is environmentally friendly. I told them I couldn't remember the advertised price and they said it was three rooms for $119. They asked what rooms which I replied a hallway and living room. They asked about the third room. I told the lady there was hardly any real estate (carpet) showing because of the furniture. She then explained... Read more

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Supplier location: Greenville SC Seems like "bait and switch"... you tell me. We had an over the phone quote for carpet cleaning by Zerorez. When the technician arrived he quickly claimed that we had special needs not covered by the quoted rate. He rattled off some "per square foot" charges that were completely unhelpful. Since we had guests arriving the next day and no time to find an alternate supplier we were stuck with a 50% plus price... Read more

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Here is what I told them: Most of the stains that were the reason I called you in are still very present. My carpets stayed wet for several days after the cleaning. This worries me because of the chances of mold developing. When they were finally dry and I started to vacuum them, I found a significant amount of white residue coming up. That was disturbing because as your name states, there shouldn't be residue. When I initially contacted your... Read more

Was this review helpful? 3 2

If you need your carpets cleaned, DON'T call Zerorez! I called and scheduled an appointment after seeing an advertisement for $99.00 to pre-treat, clean and sanitize 4 rooms. Sounded good but after the technician arrived and inspected what was to be cleaned he stated that he would go back out to his truck and prepare a quote. He came back with a proposal for over $400 dollars! I had already vacuumed and moved furniture and was looking forward to... Read more

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Awful company and experience. THEY scheduled the cleaning between 1-4. 4:00 came and no one at our house or even a phone call. We called them and they tried to blame my wife by saying it was scheduled between 3-6. Owner said he would listen to the tape when it was scheduled and call me back. He did and then admitted it WAS 1-4 and they screwed up. But he still wouldn't do anything about it. We missed having dinner with friends, and it... Read more

Was this review helpful? 2 0
  • From mobile
  • Zerorez
  • Oct 22
  • #941275

129 3 rooms and a hall? I can use Stanley Steemer and get 2 rooms and a hall for 99 and they do a better job.

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We have pet odor on our basement carpet and decided to call zerorez because we hear the ads on the radio. We were quoted the $139 for three rooms and told that the pet treatment may be up to $100 more. No problem, we scheduled an appointment and the tech showed up Monday morning promptly at 8:30. She was very polite and when she smelled the basement and looked at the carpet under a black light she told me that the normal wall to wall cleaner... Read more

Was this review helpful? 5 1

THANK YOU SO MUCH, JOSH!! It was a pleasure and blessing to work with you today as you made our floors beautiful. Your knowledge of the flooring and the products & services you provide allowed us to make an informed decision You went over and above anything expected to meet our last minute needs. As I spoke with Timothy , I never anticipated that only 36 hours later our 750 square feet of damaged engineered would not only be livable, but would... Read more

Was this review helpful? 1 1
  • From mobile
  • Zerorez
  • Sep 22
  • #923538

Advertises one price then you call and they add a $15 trip charge on

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