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Use at your own risk. I had Zerorez clean two average rooms of carpet and treat for pet odor for under $200. Tech was great, explained everything as well as what to expect. When the job was finished, the carpets looked good and the pet smell (not due to urine) was gone.....until the carpets dried 6 hours later. Smell returned, carpet looked nearly the same, though to be fair the high traffic areas looked much better. Took a clean damp white...
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1.6
#1010277
Where do I begin? We had just moved into a home in the Atlanta area that was less than 2 years old (the carpet largely smelled new) and the ONLY reason we were looking for a professional cleaner was because the previous tenant appeared to have had a dog that had left pet urine in a few small spots in one room upstairs - thus the need for enzyme treatment. Zerorez was the classic bait and switch - we are quoted $124.99 over the phone for a 3-room...
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1.2
I didn't like
  • Misrepresentation on price
  • Zero results
  • Bait and switch
#994725
I was also one of those individuals that was duped by the commercials about how wonderful Zerorez service is. They came out on the $99 special and because we had pet odors they claimed that they could clean all the stains and odors from our carpeting for $400. I think because of their patented water solution cleaning, it only brought all the idors to the surface of the carpeting. They came back out a week later to retreat and that cost us...
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1.0
#990363

Zerorez Carpet Cleaning Service Review

#992809
1.0
They came to clean a rental unit. The carpets looked just as dirty after the cleaning as they did before. I ended up using a spot spray and it took out even the worst stains. I had another rental unit with the same carpet and pretty much the same dirt. I used a different carpet cleaning service and was astounded at how good the carpets looked when they had finished. I'll never use Zerorez again.
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Short Review for October 22, 2016, pc_pricing

#941275
1.0
129 3 rooms and a hall? I can use Stanley Steemer and get 2 rooms and a hall for 99 and they do a better job.
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Short Review for September 22, 2016, pc_pricing

#923538
1.2
Advertises one price then you call and they add a $15 trip charge on
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Short Review for September 15, 2016, pc_pricing

#919307
4.3
Price did seem to go up a little after phone consultation.
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I had Zerorez come and "clean" my carpets after seeing an ad on Channel 2 about the cleaning and sanitizing specials they offered. Needless to say, when the rep came to my house to provide the service the sanitizing was not included. I would have had to pay extra to have it done. A week after the so-called cleaning, my carpets in my home looked dirty and did not smell fresh at all. I hired Stanley Steemer afterwards to come and redo the cleaning...
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We decided to use Zerorez because they had a good reputation. We have a brand-new home (less than 4 months old) and we had some basic soiled marks in the high traffic areas from movers and the increased foot traffic from getting a house up and running. Zerorez was easy to schedule and the technician came out on-time and was very professional. He sold me on the idea of some additional stain-protection because of the standard grade carpet our...
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Anonymous

Anonymous I have used zero Rex since they opened. Now it's like they are a whole different company. I called today to schedule an appointment. They now want extra money for what they ha...

Anonymous

Anonymous I worked for zerorez. There are no chemicals they use that would bleach carpet. Better check something else.

Like so many others I heard about Zerorez from the radio. I called them and they explained how everything they use is environmentally friendly. I told them I couldn't remember the advertised price and they said it was three rooms for $119. They asked what rooms which I replied a hallway and living room. They asked about the third room. I told the lady there was hardly any real estate (carpet) showing because of the furniture. She then explained...
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Supplier location: Greenville SC Seems like "bait and switch"... you tell me. We had an over the phone quote for carpet cleaning by Zerorez. When the technician arrived he quickly claimed that we had special needs not covered by the quoted rate. He rattled off some "per square foot" charges that were completely unhelpful. Since we had guests arriving the next day and no time to find an alternate supplier we were stuck with a 50% plus price...
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1.9
I didn't like
  • Rip off
  • Bait and switch
#962251
Here is what I told them: Most of the stains that were the reason I called you in are still very present. My carpets stayed wet for several days after the cleaning. This worries me because of the chances of mold developing. When they were finally dry and I started to vacuum them, I found a significant amount of white residue coming up. That was disturbing because as your name states, there shouldn't be residue. When I initially contacted your...
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2.5
#952938
If you need your carpets cleaned, DON'T call Zerorez! I called and scheduled an appointment after seeing an advertisement for $99.00 to pre-treat, clean and sanitize 4 rooms. Sounded good but after the technician arrived and inspected what was to be cleaned he stated that he would go back out to his truck and prepare a quote. He came back with a proposal for over $400 dollars! I had already vacuumed and moved furniture and was looking forward to...
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I didn't like
  • Misrepresentation on price
#952564
Awful company and experience. THEY scheduled the cleaning between 1-4. 4:00 came and no one at our house or even a phone call. We called them and they tried to blame my wife by saying it was scheduled between 3-6. Owner said he would listen to the tape when it was scheduled and call me back. He did and then admitted it WAS 1-4 and they screwed up. But he still wouldn't do anything about it. We missed having dinner with friends, and it...
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