Zerocig

Thank you for your comments.

This being said our products are indeed tested and all e liquids produced by FDA approved labs.

If there is an issue, we make it a top priority to converse with customers and fix what ever issues they may have.

Thank you.

I would rate zerocig a 0 in terms of performance. You can get far more performance from other ecig brands.

The cartridges hardly ever work too! Half the time they're empty!

Please note, we do not make any revenue from dhl Canada shipments.

This is an express service provided by dhl and does cost $30 USD.

In most case, Canadian customers do indeed get their order next day.

We do understand that customs delays can be frustrating and we do our best in these cases to provide support and answers.

Customer Care

This was my first time ordering from zerocig. I waited for a confirmation email that my order had shipped and still had not gotten it five days later. I tried calling the company, but there was no answer. I left several messages and the only time they returned my call is when i flagged it as urgent ( press 3 after leaving the voicemail). they finally called and told me some stuff was on bcd order and that it would ship that day and should arrive in 3-5 days. Four days later it is still not here, now I need to wait through the weekend for my things.

Plus the $30 shipping fee with DHL actually makes this an overnight delivery not a 3-5 day delivery time. The 3-5 day service is their standard delivery service and costs less than $10 to ship large boxes.

The company advertises on its website that it ships domestically from a warehouse in Canada, therefore NO CUSTOMS to seize the shipment. I am probably going to refuse this shipment and cancel my order come monday.

This is correct in terms of USPS 1st class shipping to Canada. We always suggest international customers choose a more priority level of shipping due to this.

1st Class mail due to customs delay typically takes anywhere from 4-8 weeks.

Since this is a frustrating fact for both our customers and us. We have since discontinued shipping to Canada or any international countries USPS 1st Class. We now only ship HIGH priority services internationally and while it is more expensive it is much faster.

Thank you!

All calls are answered and all customers are helped. Give us your order number and name and we and pleased to help. ZEROCIG is not a company that scams and we have 1000's of customer who order daily.

If you are from Canada, there is a GOOD Chance Customs grabbed it because Health Canada is ridiculous.

You should be sure that isnt what happened before making these types of public complaints.

That isn't a companies fault, its bad luck.

It happened to me as I am in AB Canada, and they did send me replacements. I also ended up getting my original order about 2 month later when customs magically released it.