Product: Zenni Optical Eyeglasses Clear all filters (21 of 21 reviews match)
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Zenni Optical - My prescription is totally wrong

I have called twice, the first time i waited 20 minutes and then a recording tells me there is no agents available to call back later. I call back same thing. I am Not Happy!
2.0
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Zenni Optical Eyeglasses
#1485649
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I ordered glasses for the first time after my daughters and several friends had a good experience with them, loved their glasses, and received them quickly. I ordered from them because another company had slow shipping (but way better glasses). It has now been 13 days...
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Anonymous
Anonymous

Similar situation. Ordered Apr 26, as of May 6 still "processing". How is it Lenscrafters can make them in 1 hour, but these people take 2 weeks (or more)?

Product
Zenni Optical Eyeglasses
#1475457

Zenni Optical - Manufactured horrible and horrible customer service

Zenni sent me a defective product. When called customer service I was advised that I can send them back so that they can look into it. When asked if I would get a refund I was advised no. I feel that all of us who have been scammed out of money by zenni and sent sub-par glasses should file a class action lawsuit. These glasses were for my 8 year old son and he can’t even wear them. Other people should know what zenni does and they should compensate us for our inconvenience.
1.0
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Zenni Optical Eyeglasses
#1444271
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Zenni Optical - Prescription Incorrect

Wrong Rx (lens), too blurry. I ordered a pair from a competitor the same day and the prescription for them is fine. Since Zenni doesn't pay shipping & handling and the total cost was so cheap, not sending them back since S&H is more than the frames are worth ($11.00). Taking them to my doctor to check the Rx they were made with and possibly fitting them with an appropriate lenses.
1.5
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Zenni Optical Eyeglasses
I didn't like
  • Wrong prescription
#1443248
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Yes, I was very disappointed in Glasses USA but I must admit that they are right on with the prescription. Zenni Optical glasses are cheaper and the prescription is also right on. However from the time that you order the glasses and the time that you actually receive...
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Product
Zenni Optical Eyeglasses
#1389674
Made My son glasses wrong and expected me to repay for another pair. I will never order from this site again. Made My son glasses wrong and expected me to repay for another pair. I will never order from this site again. Made My son glasses wrong and expected me to...
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Product
Zenni Optical Eyeglasses
#1383700
I have ordered 5 pair of glasses from this company. Never again. I sent them an email message they say they never received, I was told the frames that did not fit as advertised would not be replaced. the other 4 were fine, these were not. so, if you want to order from...
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Anonymous
thomas kauffman

this appears to have been resolved and they have agreed to extend the warranty period for another week. I am hopeful I can get another replacement pair. will provide update wh...

1.4
Product
Zenni Optical Eyeglasses
I liked
  • Four pair ordered were fine
I didn't like
  • Order not delivered as promised
#1313143
I had assumed that the warranty would be at least a year, as it has for every other product I have bought in my 82 years My advice to consumers: don't try to try to save money on glasses by buying from Zenni Optical. You are better off going to a local glasses outlet...
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1.0
Product
Zenni Optical Eyeglasses
I didn't like
  • Terrible refund and repair policy
  • Poor product quality
#1308698

Zenni Optical - Cheap made

After only 3 month's the rubber strap that holds the lens in my frames broke valled zenni optical and they yold me they only have a 30 warranty. Every other optical i ha e ever used has a 1 year warranty after spending $168.00 for these flasses and only lasting 3 months I will never recomend zenni optical
1.0
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Product
Zenni Optical Eyeglasses
#1303515
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Zenni Optical Products and Services Reviews

Zenni Optical - Awful

The product is garbage in every way. Received bent (unfuxable), hugely oversized, ugly frames, and wrong lenses. Zenni refused to refund. The 50% refund is a joke. Avoid this ripoff company!!! CHEAP, CHEAP, CHEAP garbage!!!
1.0
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Exchange, Refund and Cancellation Policy
Value for money
Product
Zenni Optical Eyeglasses
#1295421
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