Product: Zenni Optical Customer Care Clear all filters (0 of 5 reviews match)
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Zenni Optical - Promo code

Spent 45 minutes picking out a pair of glasses and 1 1/2 hours trying to get help with a promo code that will not reduce my cost.
2.0
Details
Customer service
Prescription Services
Price Affordability
Product
Zenni Optical Customer Care
I liked
  • Cheap eyeglasses
I didn't like
  • Customer service wait
#1480149
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Its now day three that I have been either on hold for a long time, or not deciphering the dialect of the customer service person when they did answer. Tried again today and asked if there was another way to get the prescription information to the company to buy two...
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Product
Zenni Optical Customer Care
#1437825
I ordered glasses and did not get them so when I called they said they did not find my account but they took the money out of my bank .I have a bank statement with the withdraw on it ' so I called and was told I was not a costurmer.and they cant help me .so tell me...
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zenniopticalCares
zenniopticalCares

Hi, thank you for posting your complaint, which gives us an opportunity to address this issue. We were sorry to learn that your experience with Zenni was not as you had hoped....

Product
Zenni Optical Customer Care
I didn't like
  • Order not delivered as promised
  • I dont care foe it at all
#1345882
I ordered glasses for my 6 year old daughter who cannot see without glasses. I have tried multiple times to contact them and just to be lied to be the company. Then when I finally did get to talk to someone i was treated like a fool who didnt know anything. When I...
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1.0
Product
Zenni Optical Customer Care
I didn't like
  • Obstructive customer services
  • Order not delivered as promised
#1240330
I am a first time consumer with Zenni, I called twice for assistance as I needed help with the measurements, which are in mm.The gentleman that i spoke to was extremely helpful-very patient, but I was still concerned that I ordered them correctly.When I received my...
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Anonymous
Johnson

This is a complaint website.It is not here for apple polishing or free advertising.Tell us about someone who insulted your or a crummy business that swiped your money.

4.9
Product
Zenni Optical Customer Care
I liked
  • Good quality
  • Cheap eyeglasses
#1115537