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0 comments
4.0
Details
I purchased my 1st.pair glasses9/15/17 they fit big so I called Zenni told them I thought the arms were bent they sent me new frame that wasn't problem I just needed them adjusted.Last summer I splashed cleaner on lenses and it damaged the progressive lenses. I ordered...
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Author
Pros
  • Prices
Reason of review
Good customer service
Review #1524788 is a subjective opinion of poster.
0 comments

Zenni Optical - Okay!

1.0
Details
So yesterday i placed an order on some glasses. It charged my card. And i wanted to cancel. I lakes to someone in a chat last night and they said they would cancel it i want to know if they did that or not
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Review #1528065 is a subjective opinion of poster.
0 comments

Zenni Optical - My prescription is totally wrong

2.0
Details
I have called twice, the first time i waited 20 minutes and then a recording tells me there is no agents available to call back later. I call back same thing. I am Not Happy!
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Review #1485649 is a subjective opinion of poster.
0 comments

Zenni Optical - Promo code

2.0
Details
Spent 45 minutes picking out a pair of glasses and 1 1/2 hours trying to get help with a promo code that will not reduce my cost.
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Author
Pros
  • Cheap eyeglasses
Cons
  • Customer service wait
Reason of review
Order processing issue
Loss
$12
Preferred solution
Price reduction
Review #1480149 is a subjective opinion of poster.
0 comments

Zenni Optical - Manufactured horrible and horrible customer service

1.0
Details
Zenni sent me a defective product. When called customer service I was advised that I can send them back so that they can look into it. When asked if I would get a refund I was advised no. I feel that all of us who have been scammed out of money by zenni and sent sub-par glasses should file a class action lawsuit. These glasses were for my 8 year old son and he can’t even wear them. Other people should know what zenni does and they should compensate us for our inconvenience.
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Author
Reason of review
Damaged or defective
Review #1444271 is a subjective opinion of poster.
0 comments

Zenni Optical - Prescription Incorrect

1.5
Details
Wrong Rx (lens), too blurry. I ordered a pair from a competitor the same day and the prescription for them is fine. Since Zenni doesn't pay shipping & handling and the total cost was so cheap, not sending them back since S&H is more than the frames are worth ($11.00). Taking them to my doctor to check the Rx they were made with and possibly fitting them with an appropriate lenses.
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Author
Cons
  • Wrong prescription
Reason of review
Damaged or defective
Loss
$17
Preferred solution
Correct Lens & Pay S&H Costs
Tags
Review #1443248 is a subjective opinion of poster.
0 comments
1.5
Details
Zenni Optical - Refused responsibility for glasses they knew could easily break.
Zenni Optical - Refused responsibility for glasses they knew could easily break.
DO NOT BY GLASSES from these people if you are not prepared to buy another pair within the year. I bought my third pair of glasses from Zenni six months ago. Three months ago a lens chipped on the bottom edge. Now I have multiple chips by the temple. I have been...
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Author
Pros
  • Price
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Review #1240711 is a subjective opinion of poster.
0 comments

Zenni Optical - Had service

I ordered glasses in January. I ordered clear lenses. I received tinted lenses. I asked for return shipping lable because I dont feel i should pay when you already admitted mistake. I was told lable was mailed on April 22. I have received nothing. I feel i deserve a 10% discount off these glasses for the inconvience of my time. I have brought six pairs of glasses from Zenni. Do you want to make this right or loose a loyal customer.
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Author
Reason of review
Order processing issue
Review #1529127 is a subjective opinion of poster.
Resolved
1 comment
1.0
Details
I am partially blind and desperately needed glasses to replace a scratched pair (one eye only). The pair that arrived was unusable. I can see better with nothing than with this pair. The lens is very flat and thick. Bizarre. The person helping me with the order...
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Anonymous
#1517613

Try Costco.

Author
Pros
  • I liked that i had an option to order glasses online
Cons
  • Extremely poor quality glasses that arrived
Reason of review
Bad quality
Loss
$40
Preferred solution
Full refund
Review #1294516 is a subjective opinion of poster.
1 comment
I ordered glasses for the first time after my daughters and several friends had a good experience with them, loved their glasses, and received them quickly. I ordered from them because another company had slow shipping (but way better glasses). It has now been 13 days...
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Anonymous
#1683250

Similar situation. Ordered Apr 26, as of May 6 still "processing". How is it Lenscrafters can make them in 1 hour, but these people take 2 weeks (or more)?

Author
Review #1475457 is a subjective opinion of poster.