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Zenni Optical - My prescription is totally wrong

I have called twice, the first time i waited 20 minutes and then a recording tells me there is no agents available to call back later. I call back same thing. I am Not Happy!
2.0
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Delivery Service
#1485649
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Zenni Optical - Horrible customer service and return policy

On February 9 2019 I ordered glasses and didn’t receive until March 1 so they did not meet Time frame, can not reach anyone on the phone to let them know the glasses were made as ordered and their return policy is horrible. Can’t even wear them. I’m going to try and dispute through the credit card payment. Won’t order them again from here. Extremely disappointed
#1485607
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Zenni Optical - Promo code

Spent 45 minutes picking out a pair of glasses and 1 1/2 hours trying to get help with a promo code that will not reduce my cost.
2.0
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Customer service
Prescription Services
Price Affordability
I liked
  • Cheap eyeglasses
I didn't like
  • Customer service wait
#1480149
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Zenni Optical - Its been 13 days since I ordered my glasses and they have not shipped.

I ordered glasses for the first time after my daughters and several friends had a good experience with them, loved their glasses, and received them quickly. I ordered from them because another company had slow shipping (but way better glasses). It has now been 13 days since I ordered my glasses and they have not shipped. I sat on the phone for 20 minutes on hold (the recording said there was a 5 minute wait) and tried to chat with them and got a message they were busy and to leave an email. When I finally got someone on the phone, they said the glasses were done and sent to a shipping facility and that it would be another 14 to 21 days before they arrive. SO frustrated! I won't order glasses from Zenni again.
#1475457
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Zenni Optical - Poor Quality Optics

The Zenni - China experience went from economical to expensive in short order. After purchasing from Zenni, 11 frames with progressive lenses in one years time, I still don't have a single satisfactory pair of eyeglasses. Inferior AR coatings that fail and break up into thousands of micro-fractures resulting in flaring and smudged vision, blurry focusing zones, shifting my eyes to the upper corners of the lenses because that's where the clearest long distance vision is best on most every pair i've ordered — not anywhere near the center where it should be, the freaking corners, can you imagine!! A word on returns and reordering with store credit: Zenni is in no hurry to refill these orders and get them to the U.S.
#1473950
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Zenni Optical - Manufactured horrible and horrible customer service

Zenni sent me a defective product. When called customer service I was advised that I can send them back so that they can look into it. When asked if I would get a refund I was advised no. I feel that all of us who have been scammed out of money by zenni and sent sub-par glasses should file a class action lawsuit. These glasses were for my 8 year old son and he can’t even wear them. Other people should know what zenni does and they should compensate us for our inconvenience.
1.0
Details
Additional Fees
Additional Services
Customer service
Delivery Service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Reliability
Value for money
#1444271
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Zenni Optical - Prescription Incorrect

Wrong Rx (lens), too blurry. I ordered a pair from a competitor the same day and the prescription for them is fine. Since Zenni doesn't pay shipping & handling and the total cost was so cheap, not sending them back since S&H is more than the frames are worth ($11.00). Taking them to my doctor to check the Rx they were made with and possibly fitting them with an appropriate lenses.
1.5
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Additional Fees
Delivery Service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Prescription Services
Price Affordability
Product or Service Quality
Reliability
Value for money
I didn't like
  • Wrong prescription
#1443248
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Its now day three that I have been either on hold for a long time, or not deciphering the dialect of the customer service person when they did answer. Tried again today and asked if there was another way to get the prescription information to the company to buy two...
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#1437825
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Yes, I was very disappointed in Glasses USA but I must admit that they are right on with the prescription. Zenni Optical glasses are cheaper and the prescription is also right on. However from the time that you order the glasses and the time that you actually receive...
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#1389674
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Made My son glasses wrong and expected me to repay for another pair. I will never order from this site again. Made My son glasses wrong and expected me to repay for another pair. I will never order from this site again. Made My son glasses wrong and expected me to...
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#1383700
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I ordered glasses and did not get them so when I called they said they did not find my account but they took the money out of my bank .I have a bank statement with the withdraw on it ' so I called and was told I was not a costurmer.and they cant help me .so tell me...
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zenniopticalCares
zenniopticalCares

Hi, thank you for posting your complaint, which gives us an opportunity to address this issue. We were sorry to learn that your experience with Zenni was not as you had hoped....

I didn't like
  • I dont care foe it at all
  • Order not delivered as promised
#1345882
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