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4.0
Details
I purchased my 1st.pair glasses9/15/17 they fit big so I called Zenni told them I thought the arms were bent they sent me new frame that wasn't problem I just needed them adjusted.Last summer I splashed cleaner on lenses and it damaged the progressive lenses. I ordered...
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Author
Pros
  • Prices
Reason of review
Good customer service
Review #1524788 is a subjective opinion of poster.
0 comments

Zenni Optical - Had service

I ordered glasses in January. I ordered clear lenses. I received tinted lenses. I asked for return shipping lable because I dont feel i should pay when you already admitted mistake. I was told lable was mailed on April 22. I have received nothing. I feel i deserve a 10% discount off these glasses for the inconvience of my time. I have brought six pairs of glasses from Zenni. Do you want to make this right or loose a loyal customer.
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Reason of review
Order processing issue
Review #1529127 is a subjective opinion of poster.
0 comments

Zenni Optical - Okay!

1.0
Details
So yesterday i placed an order on some glasses. It charged my card. And i wanted to cancel. I lakes to someone in a chat last night and they said they would cancel it i want to know if they did that or not
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Review #1528065 is a subjective opinion of poster.
0 comments

Zenni Optical - My prescription is totally wrong

2.0
Details
I have called twice, the first time i waited 20 minutes and then a recording tells me there is no agents available to call back later. I call back same thing. I am Not Happy!
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Author
Review #1485649 is a subjective opinion of poster.
0 comments

Zenni Optical - Horrible customer service and return policy

On February 9 2019 I ordered glasses and didn’t receive until March 1 so they did not meet Time frame, can not reach anyone on the phone to let them know the glasses were made as ordered and their return policy is horrible. Can’t even wear them. I’m going to try and dispute through the credit card payment. Won’t order them again from here. Extremely disappointed
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Review #1485607 is a subjective opinion of poster.
0 comments

Zenni Optical - Promo code

2.0
Details
Spent 45 minutes picking out a pair of glasses and 1 1/2 hours trying to get help with a promo code that will not reduce my cost.
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Author
Pros
  • Cheap eyeglasses
Cons
  • Customer service wait
Reason of review
Order processing issue
Loss
$12
Preferred solution
Price reduction
Review #1480149 is a subjective opinion of poster.
1 comment
I ordered glasses for the first time after my daughters and several friends had a good experience with them, loved their glasses, and received them quickly. I ordered from them because another company had slow shipping (but way better glasses). It has now been 13 days...
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Anonymous
#1683250

Similar situation. Ordered Apr 26, as of May 6 still "processing". How is it Lenscrafters can make them in 1 hour, but these people take 2 weeks (or more)?

Author
Review #1475457 is a subjective opinion of poster.
0 comments

Zenni Optical - Poor Quality Optics

The Zenni - China experience went from economical to expensive in short order. After purchasing from Zenni, 11 frames with progressive lenses in one years time, I still don't have a single satisfactory pair of eyeglasses. Inferior AR coatings that fail and break up into thousands of micro-fractures resulting in flaring and smudged vision, blurry focusing zones, shifting my eyes to the upper corners of the lenses because that's where the clearest long distance vision is best on most every pair i've ordered — not anywhere near the center where it should be, the freaking corners, can you imagine!! A word on returns and reordering with store credit: Zenni is in no hurry to refill these orders and get them to the U.S.
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Review #1473950 is a subjective opinion of poster.
0 comments

Zenni Optical - Manufactured horrible and horrible customer service

1.0
Details
Zenni sent me a defective product. When called customer service I was advised that I can send them back so that they can look into it. When asked if I would get a refund I was advised no. I feel that all of us who have been scammed out of money by zenni and sent sub-par glasses should file a class action lawsuit. These glasses were for my 8 year old son and he can’t even wear them. Other people should know what zenni does and they should compensate us for our inconvenience.
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Author
Reason of review
Damaged or defective
Review #1444271 is a subjective opinion of poster.
0 comments

Zenni Optical - Prescription Incorrect

1.5
Details
Wrong Rx (lens), too blurry. I ordered a pair from a competitor the same day and the prescription for them is fine. Since Zenni doesn't pay shipping & handling and the total cost was so cheap, not sending them back since S&H is more than the frames are worth ($11.00). Taking them to my doctor to check the Rx they were made with and possibly fitting them with an appropriate lenses.
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Author
Cons
  • Wrong prescription
Reason of review
Damaged or defective
Loss
$17
Preferred solution
Correct Lens & Pay S&H Costs
Tags
Review #1443248 is a subjective opinion of poster.
0 comments
Its now day three that I have been either on hold for a long time, or not deciphering the dialect of the customer service person when they did answer. Tried again today and asked if there was another way to get the prescription information to the company to buy two...
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Author
Reason of review
Poor customer service
Review #1437825 is a subjective opinion of poster.