Zenith Insurance
Zenith Insurance Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zenith Insurance has a 2.3 star rating from 3 reviews with 33% would likely recommend, and overall consumer sentiment is mostly dissatisfied.
Key Takeaways for Future Customers
- Read Zenith Insurance reviews for recurring issues before buying a policy.
- Expect potential delays with refunds and billing resolution.
- Consider ease of contact and third-party claim handling when comparing plans.
Negative Feedback / Risk Areas
- Repeated Zenith Insurance customer complaints about poor customer service and long hold times.
- Frequent reports of slow or missing refunds and unresolved billing queries.
- Problems with third-party claim management and difficulty submitting repair estimates.
Positive Feedback
Some reviewers note clarity on policy acceptance and insurance plans despite concerns over price and discounts.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zenith Insurance has a 2.3 star rating from 3 reviews with 33% would likely recommend, and overall consumer sentiment is mostly dissatisfied.
Key Takeaways for Future Customers
- Read Zenith Insurance reviews for recurring issues before buying a policy.
- Expect potential delays with refunds and billing resolution.
- Consider ease of contact and third-party claim handling when comparing plans.
Negative Feedback / Risk Areas
- Repeated Zenith Insurance customer complaints about poor customer service and long hold times.
- Frequent reports of slow or missing refunds and unresolved billing queries.
- Problems with third-party claim management and difficulty submitting repair estimates.
Positive Feedback
Some reviewers note clarity on policy acceptance and insurance plans despite concerns over price and discounts.
My refund
- - Refund not received after over a week.
- - Please refund to my Barclays account.
- - I was told someone tried contacting me, and no email was sent.
Its over a week now and I have not yet been refunded
This is totally unacceptable
You should not treat customers like that
I need to feed my child therefore I want my money paid back into my Barclays account
Stop lying that someone tried contacting me
Why did they not email me to advise that they could not get hold of me?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRenewal
Your price was just not competitive and reluctantly I will not be renewing for this reason.
Simple as that
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cardiff, Wales
Non-Fault Claim
- - 2 Apr 2023: non-fault crash occurred; liability admitted.
- - Reported to Zenith the next day.
- - Enterprise has not responded to quotes or assessor requests.
On 2nd april 2023 a lady drove into my van which was parked in a car park,
I rang zenith to report this the next day and gave the details from the 3rd party at fault,
The lady who hit my vehicle has admitted liability in writing and this was explained in the phone call,
I have been passed over to enterprise accident management company and explained to them that there is damage to steering and body work and i want to get my own estimates of repairs which then are to be submitted to the 3rd party insurance at fault,
I have explained this to zenith/enterprise accident management company on 21st april which took over 3 hrs of phone calls being passed around to different departments, which cost me over £35 on my landline,
I have had 2 emails from enterprise accident management company 1st email on 25th April with no response to my reply and 2nd email on 4th May asking me to take my vehicle to a body shop they have arranged,
I have emailed them back explaining its not just body work issues and i want to know who to email my quotes for repairs to if the 3rd party insurance want to repair my vehicle and have the 3rd party been notified of the Issues i have with my vehicle, Its now 24th May and i have had no response from enterprise accident management company,
I have asked enterprise accident management for my vehicle to be assessed by an authorised accident assessor and this has been ignored with no response,
I would advice anyone to think twice about insuring there vehicle with this company Zenith as they pass a non-fault claim to enterprise accident management company who are useless and just ignore your legal requests to submit your own estimates of repairs.
- Not a very helpful company to there customers
Preferred solution: Apology
User's recommendation: AVOID ZENITH VEHICLE INSURANCE, THEY PASS YOUR CLAIM ONTO ENTERPRISE ACCIDENT MANAGEMENT COMPANY WHO THEN IGNORE YOUR REQUESTS TO SUBMIT YOUR OWN ESTIMATES OF REPAIRS TO YOUR VEHICLE WHICH LEGALLY YOU ARE ENTITLED TO DO SO, ABSOLUTELY SHOCKING COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, Alabama
No customer service what so ever
76 minutes on hold at the time of writing to question where my claim money is so I can buy a new car and give back the courtesy car
Preferred solution: My insurance claim
User's recommendation: Avoid at all costs
Difficulty in contacting my case handler at Carpenters
- - Unable to reach Danny Bradbury; stuck on hold.
- - Texts claim the Medical Record is waiting, but it was signed and sent; contact me by email or phone.
I have tried several times to call my case handler Danny Bradbury by phone , and have been unable to . I can never get beyond being left on hold , listening to same music .
I have had 2 texts stating they are waiting for my Medical Record , which as far as I know , I have already signed electronically and sent . Please can someone contact me by email or phone 07815 05**** to clarify the situation .
I have had a phone call this week from the physiotherapist to check how I am , could this be causing the issue ? I await a response .
Kind regards
Cathy Sutherland
User's recommendation: Check how easy they are to contact once your case has begun . I have been frustrated by Do Not Reply texts . When I try to call Carpenters, who Zenith passed me onto to deal with the case, I was kept on hold for long periods , with music in my ears . I gave up waiting , and looked through the original information I was sent by Carpenters to find an email address . I have now emailed and suggested they contact me by mobile phone or email to speed things up . I await their response .
Can you confirm to me what date my insurance is due for renewal!
- - Renewal date believed to be early November.
- - Vehicle insured only until the ordered car arrived.
- - Delay due to chip shortage; contact about renewal.
I am not sure When my renewal date is for my car insurance, as the vehicle I was insured to drive was only insured until my ordered car had arrived (delay due to shortage of chips worldwide) I do believe it to be early November but cannot find any details on my phone and stupidly never downloaded a hard copy (lessons have been learnt!) I look forward to your contacting me accordingly Gerald Cannell, 17 Nookston Close, Hartlepool. TS260PG
Belfast, Northern Ireland
To add someone to the policy
I sat on the phone for forty mins and no pick up I tried on a number of occasions which I think is absolutely disgusting I also tried on the Web and it kept saying my login details were wrong
Insurance Expert Talks
Insurance Claims Tips: What Red Flags to Watch Out
How to file an insurance claim? Why do you need a public adjuster? Vince Perri, CEO of Commercial Claims Advocate, shares his best tips about insurance claims. Find out how to deal with complex residential insurance claims and commercial losses.
Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.
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