ZenGo
ZenGo Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ZenGo has a 3.0 star rating from 2 reviews, consumers are mostly neutral and 100% would likely recommend. Rating distribution is split between unfavorable and positive. Reviewers note product diversity and medium price level.
Key Takeaways for Future Customers
- Check recent ZenGo reviews for experiences with the ZenGo wallet before depositing funds.
- Be prepared to contact customer service for account verification and refunds.
- Consider subscription terms and cancellation processes before subscribing.
Negative Feedback / Risk Areas
- Recurring customer complaints about refunds and stuck funds.
- Verification and upload errors block account limits and transactions.
- Difficulty canceling subscriptions and slow or unhelpful customer service.
Positive Feedback
Some users praise support interactions and the ability to use bitcoin; a few would refer this exchange to others.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ZenGo has a 3.0 star rating from 2 reviews, consumers are mostly neutral and 100% would likely recommend. Rating distribution is split between unfavorable and positive. Reviewers note product diversity and medium price level.
Key Takeaways for Future Customers
- Check recent ZenGo reviews for experiences with the ZenGo wallet before depositing funds.
- Be prepared to contact customer service for account verification and refunds.
- Consider subscription terms and cancellation processes before subscribing.
Negative Feedback / Risk Areas
- Recurring customer complaints about refunds and stuck funds.
- Verification and upload errors block account limits and transactions.
- Difficulty canceling subscriptions and slow or unhelpful customer service.
Positive Feedback
Some users praise support interactions and the ability to use bitcoin; a few would refer this exchange to others.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Patna, Bihar
I want to 2nd level verification for...
I am unable to login account on another device
I want to 2nd level verification for increase my limit in future. When I submit documents, there are a error occurred, I submitted already a pdf file but showing error that only pdf file and unable to upload documents.
Preferred solution: Apology
User's recommendation: Screen recording attached here.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sanford, North Carolina
Can't covert or send my USDT TON
Highly dislike this confusing thing. I can't get my money out, and customer service sucks so much. Boooo!
User's recommendation: Very confusing app ridiculous has my money STUCK
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lelystad, Flevoland
Call me please thank you
Call me please thank you
i cant make a account because i lose my ID card, i have a picture of my id is that oke?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Addis Ababa, Addis Ababa
I need to connected our country bank...
I need to connected our country bank account to zengo wallet? And moonpay my great problem is. that we have no access buying dollar and crptocurncey
Preferred solution: I need to connected my Ethiopia Commercial Bank account and moonpay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThank you Zengo
Contact them at +1-85O-961-85OO Thank you soo much for your kind help i will refer this exchange to others.t
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant to cancel my subscription
- - It's easy to subscribe for Zengo, but cancelling is hard.
- - The company won't help after they have your money.
- - I want to cancel the subscription.
I feel frustrated because I couldn't solve my problem. I still need to cancel my subscription.
Up to now, nobody can tell me how. This is the worst company I have ever come across. It's easy to subscribe for Zengo but extremely impossible to cancel it. The company is not willing to help you once they have your money; they are not willing to help you.
I just want to cancel the subscription. Can you help?
Preferred solution: Full refund
User's recommendation: Not at all
Hi Peter, thanks for your message. Just to clarify — Zengo does not manage subscriptions directly.
As stated in our documentation, all subscription management (including cancellation) must be done through your App Store or Google Play account. We cannot cancel subscriptions on your behalf.
If you need help with the steps, our 24/7 support team is here for you at support@***.com. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant to cancel my subscription
No comment at this time because I have done this already. I still need the company to honor my request and cancel my subscription.
- Worse
- Worse
Preferred solution: Full refund
Hi Peter, thanks for your message. Just to clarify — Zengo does not manage subscriptions directly.
As stated in our documentation, all subscription management (including cancellation) must be done through your App Store or Google Play account. We cannot cancel subscriptions on your behalf.
If you need help with the steps, our 24/7 support team is here for you at support@***.com. Thank you.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClaiming for my money
- - Told to pay 15% of total earnings after the first traded payment.
- - Wants to withdraw cash and pay after withdrawal.
I finished trading with zengo,under tradeeoptions,and it's telling me to pay the 15% of my total earnings from my pocket after paying the first traded payment,and I don't that 15percent,how do you help me to withdraw my cash,and I pay after the withdraw?
User's recommendation: I would like to get more about it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout my 3,000
I dont know my $3,000 Im missing how do I get my money my name is Michael clay 773-816-**** mikeclay8219@***.com
Preferred solution: Full refund
We're sorry to hear about your experience. Please note that Zengo is a non-custodial wallet — only you have access to and control over your funds.
Based on what you described, this appears to be a common scam where fraudsters ask you to deposit money in order to "release" crypto you've supposedly received. This is not legitimate.
Official emails from Zengo always come from an @***.com address. If you ever have doubts, feel free to contact our support team directly.
Unsatisfied with text message support with my issue
- - Unable to add funds to zengo; payments won't go through.
- - Customer service hasn't provided useful information.
Not getting any help that I need having issues just simply putting money onto my zengo account and it will not go through I used it multiple times with no issues and all sudden nothing customer service hasn't helped me a bit with any information that is actually useful very unsatisfied
- You can use bitcoin
- Basically everything
Preferred solution: Price reduction
User's recommendation: Do research and try to find a better app than zengo
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We sincerely apologize for the experience. Verification is handled by our trusted partner, Iron, and depends on the documents submitted during the process.
Please contact our support team at help@zengo.com, available 24/7, so we can review your case with Iron and help resolve this as quickly as possible.
Thank you. Zengo Team