Zenefits
Zenefits Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
11% of users would likely recommend Zenefits. Recent comments include "I would not recommend Zenefits." Consumers report poor customer service and a medium price level.
Positive Feedback
Zenefits reviews occasionally note the platform's competitive, medium price level as acceptable for some businesses.
Negative Feedback / Risk Areas
- Zenefits customer complaints focus on lack of phone support and slow web responses.
- Reporting is described as not robust and difficult to use.
- Billing concerns include limited 30-day data access after cancellation and a $500/year fee to restore access.
Key Takeaways for Future Customers
- Confirm support channels and response times before subscribing.
- Test reporting needs against the platform's reports.
- Clarify data access and potential fees tied to subscriptions and account cancellation.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
11% of users would likely recommend Zenefits. Recent comments include "I would not recommend Zenefits." Consumers report poor customer service and a medium price level.
Positive Feedback
Zenefits reviews occasionally note the platform's competitive, medium price level as acceptable for some businesses.
Negative Feedback / Risk Areas
- Zenefits customer complaints focus on lack of phone support and slow web responses.
- Reporting is described as not robust and difficult to use.
- Billing concerns include limited 30-day data access after cancellation and a $500/year fee to restore access.
Key Takeaways for Future Customers
- Confirm support channels and response times before subscribing.
- Test reporting needs against the platform's reports.
- Clarify data access and potential fees tied to subscriptions and account cancellation.
Turn one complaint into a collective action
Frisco, Texas
The reporting is not very robust. There is no phone support. Questions submitted via the website aren not responded to.
- - Reports are hard to read.
- - No phone support; web questions take a week to answer; after cancellation you have 30 days of history, then $500/year.
In general, the reports are difficult to read and not very helpful. The lack of phone support makes it difficult to manage our business. I tried submitting questions via the web and a week later, I still have not heard from them
When you cancel, you only get 30 days' access to your historical information and they charge $500 a year if you want to access after the 30 days.
User's recommendation: I would not recommend Zenefits,
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