Mariah L Wwm

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Verified Reviewer

I got screwed by you and will file suit

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I have been trying to reach you fuys for weeks now, actually at least a month with no luck and now im out over 15 thousand dollars and still cant reach someone!! Should i file with my lawyer??

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Loss:
$300000

Preferred solution: The issue of my llc resolved, through fees I've had to pay for appraisals and then some

User's recommendation: Zenbusiness will cost you more money than it's worth!!! I'm out more than 15 grand and 3 different properties over a $250 fee to start

Resolved
Matthew M Pwj

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Verified Reviewer
| map-marker Cleveland, Ohio

Resolved: Webpage not allowing me to send invoices

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Updated by user Dec 18, 2023

Company fixed the issue and I have been provided with apology. They refunded me for the month that the webpage didn’t work for me.

I pay 30$ a month for the service and it wouldn’t work so they refunded me. I was at least happy about that!

Original review Dec 11, 2023
First of all, Im pissed right now. Today is the first day Ive been able to send an invoice since I signed up for zen business due to your page not being available for technical reason.

Then, today as Im typing up the damn invoice the page would just automatically refresh on me as Im almost done with the invoice, then, poof gone. Had to start all over AT LEAST 10 times in order to type fast enough for me to send and save it! Its been almost a month!, since I purchased and signed up with Zen business and the service has been nothing but terrible. Im not trying to pay for a service that is unavailable to me to use.

And I talked to a representative who told me Zen business would email me when it was up and running again, guess what?, never got an email! Im usually the nicest most humble guy, but you mess around with me not being able to get paid cause I cant send out an invoice and then the screen refresh thing testing my nerves?
I want to continue with zen business since everything is already situated (except the most important part) , but I need answers and I want reimbursed for the month I couldnt use the product for, its what?, 30$ a month.
Thank you kindly for your reply.

Im hoping to get some answers. -Matthew-Miller-
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User's recommendation: They sent me an invoice of my monthly payment and then an invoice of my refund for the month of the product I couldn’t use today on Dec. 11th. So I’m assuming they understood my complaint and refunded me with no questions asked. I believe that is great customer service. I am very new to using ZenBusiness and so far other than this somewhat major issue of not being able to send invoices for a month caused me some stress. Luckily, business is slow right now, so it didn’t hold me up too much however, I appreciate the customer service they have given me and I do recommend them so far they have been pretty easy to work with otherwise and I hope that they continue to give me a great customer service in the future. I would recommend this product and service just be adamant about your needs and I think they will take care of you

Christopher G Amw

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Verified Reviewer

Payment

Double charged for renewal of my account they charged me as if I was purchasing new account but I have an account already I need my refund for the most recent payment they took out on the 1st Jan 2024 I already paid on November 9 th 2023 and they over charged me on that payment to was just for a renewal thank I need resolved today you guys put my account in overdraft

Regards Christopher Grenier

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Loss:
$498
Pros:
  • For my business

Preferred solution: Full refund

Anonymous
map-marker Newark, New Jersey

I want certificate of compliance

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Clarification and explanation on how to proceed Nessity information quickly obtained Will carefully consider

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User's recommendation: Be prepared

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker San Jose, California

Wondering why 348.00 was taken out of my account?

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ZenBusiness - Wondering why 348.00 was taken out of my account?

I realized that some charges were added to my account that I was not aware of. I dont need a registered agent.

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Angie Rcd
map-marker Norfolk, Virginia

Need assistance

I dont know yet Im waiting for someone to give me a call back and email or something. I have emailed twice, no answer.

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Anonymous
map-marker Los Angeles, California

Payment

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Is Because you charge me 2 times the annual fee this week,I was supposed to pay only for one year you guys sent me lots of email's saying as a reminder of my payment finally made the payment

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