Zen Salon and Laser Spa
Zen Salon and Laser Spa Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall customer sentiment is negative with medium price level; multiple reviewers report poor service, communication failures, and unsatisfactory results.
Positive Feedback
Some services are available and staff can schedule appointments, but few reviewers described satisfactory outcomes.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and unanswered phones affecting appointments.
- Issues with service quality including incorrect treatments, bad haircuts, and misleading Zerona results.
- Refunds and billing disputes reported after unsatisfactory services.
Key Takeaways for Future Customers
- Check Zen Salon and Laser Spa reviews and confirm appointments by phone and text before purchasing deals.
- Be cautious with Groupon coupons and request clear refund and billing policies in writing.
- Document requested services and consider alternatives if clear communication is lacking.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall customer sentiment is negative with medium price level; multiple reviewers report poor service, communication failures, and unsatisfactory results.
Positive Feedback
Some services are available and staff can schedule appointments, but few reviewers described satisfactory outcomes.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and unanswered phones affecting appointments.
- Issues with service quality including incorrect treatments, bad haircuts, and misleading Zerona results.
- Refunds and billing disputes reported after unsatisfactory services.
Key Takeaways for Future Customers
- Check Zen Salon and Laser Spa reviews and confirm appointments by phone and text before purchasing deals.
- Be cautious with Groupon coupons and request clear refund and billing policies in writing.
- Document requested services and consider alternatives if clear communication is lacking.
Turn one complaint into a collective action
Appleton, Wisconsin
Wrong item sent
I purchased a deal for soap pedicure. I was charged for 2 manicures and vouchers we received for mani/ pedi and shilac manicure
Seattle, Washington
Order concerns
- - Phone not answered; Zen Spa Laser site wrong.
- - Coupons: 2 permanent eyeliner $94 each, expire 09/07/21.
- - No text confirmation for 11/06/21 at 12pm.
No one answers the phone, also-Their website is not correct for Zen Spa- Laser Business in Lynnwood WA.
I did speak with a gentleman yesterday after they closed- He spoke with Broken English and so it was hard to understand him.
He shared that Zen Spa &;;;;amp;; Laser
have No Appointments Available until November 2021. I bought 2 Groupon Coupons- 1st for permanent eyeliner on my top eyelids and a 2nd one for lower eyelids- Both expire in 09/07/21, both cost me $94 each.
He told me to bring cash instead??
* Also no text reply from him today to confirm my appt on 11/06/21at 12pm for both upper and lower eyelids being tattooed on 11/6/21 confirmation of the appointment
Respectfully,
Gx2Varga@***.com
Gigi Varga
425-466-****
Zen Laser Spa
- - Brenda did not follow requests; uneven long and short layers and wrong color.
- - Refund: $27.50 of $160; full refund denied, service issues.
I went just not too long ago and received a terrible cut. I asked for long layers all over and they gave me both long and short layers.
I am going to have to grow all the short layers out now. Not only that but I asked for more Blonde highlights than Lowlights... and I received just the opposite, more lowlights. So I asked for my money back and out of $160.00 that I paid I got back $27.50 Plus the tip that I gave.
And I know it is going to cost me more than $27.50 plus the tip I gave to get more highlights. So I would not recommend anybody go to this place. It is a chance that you would be taking. The person I saw was Brenda and she did nothing I asked for..............................UPDATE: Just an up to date on the haircut......
I went to see my family last night and they were just shocked at the haircut and coloring. They could not believe what had been done to it. And were asking me all kinds of questions. And could not believe that I did not get my money back after the hair cut that I got.
Just letting everyone know that it's not just me that doesn't like the hair cut and coloring that was given to me. I have asked for my money back but they refuse to give it to me. I posted this comment on thier facebook page and once they saw it they took me off thier facebook and blocked me. So I then went to thier website and send them an email and they couldn't came up w/ an excuse and refused to give me my money back still.
I would not recommend anybody go to this place. It's not just a bad hair stylist but a bad company in general.
When a comany opens up aren't they supose to be out to please people? WEll this one isn't.
Dallas, Texas
Zen Salon and Laser Spa, using the product Zerona
- - Zerona was falsely advertised and sold unprofessionally.
- - Zen Salon and Laser Spa failed to deliver and were unprofessional.
Going to Zen Salon and Laser Spa was a very upsetting experience. The product Zerona was falsely advertised and sold unprofessionally.
The Zen salon and Laser Spa failed to deliver what was promised and took advantage of the situation. They we very unprofessional though out the whole treatment and failed to make things right when i complained. The whole experience has left me greatly upset and traumatized.
The way i was treated was untasteful, the company failed to do anything but beat around the bush. I would not recommend this product to anyone nor would i recommend their services at Zen Salon and Laser Spa.
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I went just not too long ago and received a terrible cut. I asked for long layers all over and they gave me both long and short layers.
I am going to have to grow all the short layers out now. Not only that but I asked for more Blonde highlights than Lowlights... and I received just the opposite, more lowlights. So I asked for my money back and out of $160.00 that I paid I got back $27.50 Plus the tip that I gave.
And I know it is going to cost me more than $27.50 plus the tip I gave to get more highlights. So I would not recommend anybody go to this place. It is a chance that you would be taking. The person I saw was Brenda and she did nothing I asked for..............................UPDATE: Just an up to date on the haircut......
I went to see my family last night and they were just shocked at the haircut and coloring. They could not believe what had been done to it. And were asking me all kinds of questions. And could not believe that I did not get my money back after the hair cut that I got.
Just letting everyone know that it's not just me that doesn't like the hair cut and coloring that was given to me. I have asked for my money back but they refuse to give it to me. I posted this comment on thier facebook page and once they saw it they took me off thier facebook and blocked me. So I then went to thier website and send them an email and they couldn't came up w/ an excuse and refused to give me my money back still.
I would not recommend anybody go to this place. It's not just a bad hair stylist but a bad company in general.
When a comany opens up aren't they supose to be out to please people? WEll this one isn't.
It is too bad that a brand new spa would misrepresent any product but that is what happens when everyone is suddenly a new medispa with all new services and inexperienced personnel. We offer the Zerona and many other non-invasive modalities and have over 10 years experience and long-term staff.
We are honest and will even turn away anyone who would not benefit from our treatments.
We take pride in our honesty and integrity.
Call us at 281-292-**** Body BeneFits and we will be happy to evaluate you. Or go to www.bodybenefitsinc.com :zzz