Resolved
Lorraine P Ixg

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Resolved: Overpriced drop-shipper that takes forever and leaves out parts

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Zemte - Overpriced drop-shipper that takes forever and leaves out parts
Updated by user May 29, 2022

Company fixed the issue and I have been provided with product or service ordered. The items that were missing from the order have come..

Original review Apr 29, 2022
Shipments take a month. Return policy is 30 days from DATE OF PURCHASE. Way overpriced compared to other sources. Does not respond to website requests for help. Parts are missing from the shipment; other people on Twitter say the same thing. When emailing for help, they just keep asking for more pictures, videos, pictures of the shipping label, and go in a circle requesting more things over and over and asking the same questions you already answered. I guess they hope you'll give up. The item we have is still useless because they haven't shipped the missing parts.
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Loss:
$38
Cons:
  • Email customer service goes in circles and then lies
  • Slow shipping
  • Missing parts

Preferred solution: Deliver product or service ordered

User's recommendation: Shop around and buy elsewhere

Liz M Qqy

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| map-marker Oak Park, Illinois

Bait and switch

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Zemte - Bait and switch
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Ordered a cat toy off Twitter- sin video its appears to be a fair sized ball of twine mounted on a sturdy stand . When the cat scratches the twine the ball rotates. The item arrived in pieces - the ad did not say it would be unassembled - the pieces do not fit together, it is much smaller than shown; the pieces for the support frame are much less sturdy than shown; there are no instructions and no screws and the company is unresponsive when I ask gor prepaid label to return. Turns out the item shipped from Vietnam. Total rip-off 39.95.
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User's recommendation: Don’t buy it.

1 comment
Guest

Thanks for this review because I was going to buy one!

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