Anonymous
map-marker Hillside, Illinois

Return glasses

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The CS was excellent and I really love your glasses. The frames are beautiful however I was expecting an email with instructions on how to return the frame that I received.

I have not received it yet and I did check my spam. This is my email address.

L.rogers2234@***.net

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Anonymous
map-marker Chesapeake, Virginia

Bi-focal is off

I spoke to your customer service rep who said I would be sent a return label code to return my glasses. The reason for my return is the bi-focal area is off (cant read with them).

I have yet to receive the label. Ive had the pleasure of buying glasses from you for some time and in the past Ive been quite satisfied.

So if you would consider sending this label as promised, I would appreciate it very much. Thank you!!!

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User's recommendation: Recommended many times

Seventeen T

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Verified Reviewer

Refund

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Zeelool Optical - Refund
Zeelool Optical - Refund - Image 2
Zeelool Optical - Refund - Image 3

No answer on phone. No reply thru emails.

Items have been returned and my money has not been refunded!!!

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Loss:
$108
Cons:
  • Poor customer service
  • Low quality
  • High prices

Preferred solution: Full refund

User's recommendation: Buy from Vooglam

Kenyetta W Gfc

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Verified Reviewer

Didn’t receive my order

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Hello!!! I didnt receive my my previous order when I got home and its says that my order has been delivered.!!!

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Loss:
$25

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Valdosta, Georgia

I put in the correct prescription and couldn't see.

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I put in the correct prescription and couldn't see. Then, I tried to call to see about a return & refund, but after waiting 6 min on the phone, the call was dropped.

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Resolved
Laverne A Vqb

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Verified Reviewer

Resolved: No bifocal len

No bifocal Len. I ordered 2 pair glasses.

I received one of them that didnt have bifocal no line lenses. Havent received the second pair yet. I need the bifocal lenses so I can read. I love the glasses.

Im hoping I can return them and get the bifocal lenses no line put in. Im paying to much not to have them don right.

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Preferred solution: Glasses with bifocal lenses

User's recommendation: I will recommend.

Elva Z

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

I need to change my rx bc it is incorrect before processing

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Contains 1 confidential file for company representatives

No one answers and I need this resolved asap - your number is worthless and Im sorry I ordered from your company

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Preferred solution: I need my rx corrected before it is processed

User's recommendation: There is no one to answer when needed

Sandra S Pjo

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Verified Reviewer

Order

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I havent received my order. I am unable to reach customer service.

Please help!!! AAAAAbbbbbnnbnnnnn

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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Clermont, Florida

Glasses

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Yes, my issue has not been resolved. Can someone please call me at 847-226-****.

Thank you,

Dorothy Reed

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