ZC Sterling Insurance Company
www.zcsterling.com
Anonymous
Bellevue, Washington
ZC Sterling is the worst insurance
I have zc sterling. During hurricane Ike, they only gave us enough to patch things up. 2 years later I have *** in my roof and an even bigger hole in the ceiling. I have filed a suit against them and now they are giving the attorneys the run around. There are 7 other families who have flled suit and they do not want to pay the settlement. They are not to be trusted. The attorneys settled the case in November 2010. Their attorneys won't return our attorneys phone calls. These people do not care about their customers.
Loss:
$10
4 comments
jcarter
Richmond, Virginia
Zc sterling not good company
i had a break in november 20th. today is december 8th and zc sterling has not yet resolved the claim. when you call you are made to feel like a criminal and the customer services sucks. the only positive experience was with my local adjuster who was very kind, responsive and kept me up to date with everything he was doing. he was done in two days and i still have had no resolution. i had to pay for the door repairs as the letter i received from them clearly indicated "i was responsible for securing the home". Really, well arent they responsible for reimbursing me. They want me to bear the burden of proof. No average person will have receipts for televisions, wii's, dsi's they purchased if they have had them a while. The warranties are usually only good after a year so the average person wouldnt have that either
Loss:
$4000
1 comment
Tricia Wxa
Washington, District Of Columbia
This company made me wait for their inspector for over a year and a half and then denied my claim.
ZC Sterling is unfair, cheap and biased. They kept me waiting for a year and a half and then sent someone out to do a quickie inspection on what is obvious to Stevie Wonder to be wind damages and wrote it off as neglect. Hello, Hurricane Ike was almost over two years ago, so they just waited and waited and then called it neglect on my part. What did they really ecpect to find after that long. To make insult over injury the denial letter was as sarchastic as the person I spoke with on the phone. What is insurance for anyway, to fatten the wallets of poor unsuspecting citizen while they continue to raise the premium with no explanation?
kevinbickford
Orlando, Florida
Zc sterling is a ripoff company
I have been dealing with an insurance claim from zc sterling, for 8 months now. The issue at hand is sinkholes on property. They turned the claim saying the people they sent to inspect found no activity, second claimed turned down via letter from them stating that the claim was denied due to them not having the money to pay the claim,so I hired an adjuster, who then hide a company to REALLY inspect the property with equipment, and sure enough found a few sinkholes. now they are willing to pay about half the amount of claim. ZCSTERLING RIPOFFS
Anonymous
Houston, Texas
ZC Sterling Insurance is a Ripoff Company
This company has a contract with mortgage companies where if you are even 1-2 days late in your payment your mortgage servicer adds high risk insurance through ZC Sterling onto your mortgage and ZC Sterling is paid from the proceeds of your escrow, which may run your escrow into a negative balance. This company should be put out of business due to their "seedy" practices of collecting monies from mortgagees. They have a contract with the mortgage servicers to where they are the only ones who do the underwriting for the mortgage servicers and the only ones who lose in all this is the mortgage holder. This company is unreputable and are taking great advantage of the current housing market issues at the present time and are getting rich in the process of taking advantage of the mortgage crisis. This company is no better than the banks and financial institutions who helped put all us at risk of losing homes to start with. The federal government should be investigating the unethical practices of this company. Their rates are astronomical and the homeowner or whomever buys the foreclosure is the person who is paying for this thievery. This company need to be turned into the state insurance board in every state they are operating and your state's attorney general. Help shut these people down. They are as unreputable as they can be and need to go down for what they are doing to struggling homeowners.
whattasauce
Lithonia, Georgia
ZC Sterling unfair, cheap, unprofessional
We have insurance for our home with this company. On Feb. 23, 2008 we had water damage filed a claim, and to date they have not paid us anywhere close to the estimates they said we had to get. They gave us the runaround, had an adjuster sent out who only showed up 2 weeks later, that was unresponsive, and then the office passes us from one person to another whenever we call. We are in the metro-Atlanta area. They want us to accept a measley amount which does not even cover much of our damages. They are the worst!
20 comments
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Maybe after hurricane Ike you had used the insurance money to fix your roof instead of buying that big screen tv your roof wouldn't leak!
ZC sterling no longer exists but yes you are correct this company and the current one is all about the money. They didnt care about any of the homeowners. :sigh
javascript:ac_smilie(':x') i have no clue why BOA assigns these companies to insure homes. they were charging me twice as much as USAA bank or $900.00 more!!
HOW TO CANCEL their service, well they make sure you cant find their contact info? Bank of America didnt tell that they were charging for two home insurances at the sametime since i had switch to USAA..... well i been trying to cancel but its impossible!!!! finally i found out the Sterling is no longer Sterling but QBE, adn they outsource their services to the worst, a Naitonal specialty insurance co!
the insurance co. doesn even have a phone or fax number.
outrageous that 2k goes to these places. i cannot even imagine what it would be like to file a claim with Sterling
I do have the same insurance. I did not pick up the insurance, mortgage company assigned it to me.
When they send their annual bill they are paid in a timely manner. When I called them for water damage, agents were busy. They do not answer calls and if they answer they pretend that they are working hard. I am based in West coast.
They are in East coast. I call them early but nobody answers immediately answer machine activates. After leaving your message GOOD LUCK!!.
besides if you call them little bit late they are gone!! I DO NOT RECOMMEND THIS INSURANCE AT ALL.