Anonymous
map-marker Bellevue, Washington

ZC Sterling is the worst insurance

I have zc sterling. During hurricane Ike, they only gave us enough to patch things up. 2 years later I have *** in my roof and an even bigger hole in the ceiling. I have filed a suit against them and now they are giving the attorneys the run around. There are 7 other families who have flled suit and they do not want to pay the settlement. They are not to be trusted. The attorneys settled the case in November 2010. Their attorneys won't return our attorneys phone calls. These people do not care about their customers.
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Loss:
$10
4 comments
Guest

Maybe after hurricane Ike you had used the insurance money to fix your roof instead of buying that big screen tv your roof wouldn't leak!

Guest

ZC sterling no longer exists but yes you are correct this company and the current one is all about the money. They didnt care about any of the homeowners. :sigh

Guest

javascript:ac_smilie(':x') i have no clue why BOA assigns these companies to insure homes. they were charging me twice as much as USAA bank or $900.00 more!!

HOW TO CANCEL their service, well they make sure you cant find their contact info? Bank of America didnt tell that they were charging for two home insurances at the sametime since i had switch to USAA..... well i been trying to cancel but its impossible!!!! finally i found out the Sterling is no longer Sterling but QBE, adn they outsource their services to the worst, a Naitonal specialty insurance co!

the insurance co. doesn even have a phone or fax number.

outrageous that 2k goes to these places. i cannot even imagine what it would be like to file a claim with Sterling

Guest

I do have the same insurance. I did not pick up the insurance, mortgage company assigned it to me.

When they send their annual bill they are paid in a timely manner. When I called them for water damage, agents were busy. They do not answer calls and if they answer they pretend that they are working hard. I am based in West coast.

They are in East coast. I call them early but nobody answers immediately answer machine activates. After leaving your message GOOD LUCK!!.

besides if you call them little bit late they are gone!! I DO NOT RECOMMEND THIS INSURANCE AT ALL.

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jcarter
map-marker Richmond, Virginia

Zc sterling not good company

i had a break in november 20th. today is december 8th and zc sterling has not yet resolved the claim. when you call you are made to feel like a criminal and the customer services sucks. the only positive experience was with my local adjuster who was very kind, responsive and kept me up to date with everything he was doing. he was done in two days and i still have had no resolution. i had to pay for the door repairs as the letter i received from them clearly indicated "i was responsible for securing the home". Really, well arent they responsible for reimbursing me. They want me to bear the burden of proof. No average person will have receipts for televisions, wii's, dsi's they purchased if they have had them a while. The warranties are usually only good after a year so the average person wouldnt have that either
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Loss:
$4000
1 comment
Guest

I had a break in my house on Nov 20th 2010. Today is Feb 28th 2011 and my case is still pending as this company has hired a law firm who wants to do an Examination under Oath.

I am gathering all my receipts by calling vendors, Credit Card companies to gather all the proof of ownership. To date I still havent been paid a dime for repairs to protect my home,esp the door that was broken completely to make an entry inside the house. Upon calling several times with no response from my claims respresentative, I requested to speak with the manager. When I finally got a call back from him, he actually made a statement that why did I hire a public adjuster when he is doing the job of answering my questions.

I added to that comment by saying that its my decision of what to do and who to hire for my case. I am calling him to get answers because my adjuster is also getting a run around and not getting any answers.

All I was told was this case is under investigation and they have hired an attorney to get to me. I have finally come to a date thats good for both of us and that is six months later.

Its still to see the results to this case. We have had a big loss and I am still struggling to get this case going.

Tricia Wxa
map-marker Washington, District Of Columbia

This company made me wait for their inspector for over a year and a half and then denied my claim.

ZC Sterling is unfair, cheap and biased. They kept me waiting for a year and a half and then sent someone out to do a quickie inspection on what is obvious to Stevie Wonder to be wind damages and wrote it off as neglect. Hello, Hurricane Ike was almost over two years ago, so they just waited and waited and then called it neglect on my part. What did they really ecpect to find after that long. To make insult over injury the denial letter was as sarchastic as the person I spoke with on the phone. What is insurance for anyway, to fatten the wallets of poor unsuspecting citizen while they continue to raise the premium with no explanation?
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kevinbickford
map-marker Orlando, Florida

Zc sterling is a ripoff company

I have been dealing with an insurance claim from zc sterling, for 8 months now. The issue at hand is sinkholes on property. They turned the claim saying the people they sent to inspect found no activity, second claimed turned down via letter from them stating that the claim was denied due to them not having the money to pay the claim,so I hired an adjuster, who then hide a company to REALLY inspect the property with equipment, and sure enough found a few sinkholes. now they are willing to pay about half the amount of claim. ZCSTERLING RIPOFFS
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Anonymous
map-marker Houston, Texas

ZC Sterling Insurance is a Ripoff Company

This company has a contract with mortgage companies where if you are even 1-2 days late in your payment your mortgage servicer adds high risk insurance through ZC Sterling onto your mortgage and ZC Sterling is paid from the proceeds of your escrow, which may run your escrow into a negative balance. This company should be put out of business due to their "seedy" practices of collecting monies from mortgagees. They have a contract with the mortgage servicers to where they are the only ones who do the underwriting for the mortgage servicers and the only ones who lose in all this is the mortgage holder. This company is unreputable and are taking great advantage of the current housing market issues at the present time and are getting rich in the process of taking advantage of the mortgage crisis. This company is no better than the banks and financial institutions who helped put all us at risk of losing homes to start with. The federal government should be investigating the unethical practices of this company. Their rates are astronomical and the homeowner or whomever buys the foreclosure is the person who is paying for this thievery. This company need to be turned into the state insurance board in every state they are operating and your state's attorney general. Help shut these people down. They are as unreputable as they can be and need to go down for what they are doing to struggling homeowners.
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whattasauce
map-marker Lithonia, Georgia

ZC Sterling unfair, cheap, unprofessional

We have insurance for our home with this company. On Feb. 23, 2008 we had water damage filed a claim, and to date they have not paid us anywhere close to the estimates they said we had to get. They gave us the runaround, had an adjuster sent out who only showed up 2 weeks later, that was unresponsive, and then the office passes us from one person to another whenever we call. We are in the metro-Atlanta area. They want us to accept a measley amount which does not even cover much of our damages. They are the worst!
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20 comments
Guest

There appears to be alot of uneducated people that are commenting here. I tried to read through the comments but there are so many words spelled incorrectly until it began to annoy me.

Then I realized that...... oh nevermind.

Guest

I have read these cry babies comments. No.

1, if you had handled your business, you would not have lender placed insurance on your home.

No. 2, if you would stop trying to get a total remodel from a little water leak, your claim would move more smoothly

Guest

I used to work for them and it became abundantly clear very early on they are just in it for the money. Compensation was low end due to their offshoring practices.

And the service the provided in Lender Placed Coverage is by nature exorbitently priced which fits the company's nature entirely. So glad I left

Guest

I'm having serious problems with ZC Sterling. The are going me he run around on a claim.

At one time they said the check was sent to my mortgage company the next time they said it would he another week before it could be sent.

On top of that they dont return phone calls or emails. I will be glad when all of this is cleared up.

Guest

I just had a claim that happen on 2-5-10. i do not know if the company is bad but I do know the adjuster habdling my claim is unprofessional.

I am thinking about gettin a lawyer to handle this claim.

I have been hosptialed behind the water damage that i have occur.This adjuster is giving my contractor the run around. I would love to get in a class action lawsuit.

Guest

ZC Sterling is forced place insurance by your mortgage co/Bank. If you to let the mortgagee co/Bank froce palce insurance, you should know they are only looking out for their interest not your. GET YOUR OWN INSURANCE.

Guest

I won't even waste my time writing about this jerks. However, plan on a lengthy battle for ANYTHING you request for them.

The agent handling my case argued with me and told me that he had never gotten my calls even as I read him the dates and times for each of the three!!

He (DAMON DAVIS) was very unprofessional and attempted to belittle me and try and make me feel like a child. BEWARE people...they are not who you want to deal with.

Guest

zc sterling charge me 70.00 more in one year, they telling me my home is not new any more and if the house catch in fire its will cost more than what its worth to re - built it , I thing they traying to found any reason to get more money from customer, just not fair

Guest

I have had nothing but problems with ZC sterling. My home was broken in to and i was told that it would take a max of 1 month to file my claim and get my check in the mail.

That was over 6 months ago. I turned in all the paper work on time just like they said. I have tryed many times each day to get a hold of the guy working on my case to no avale. I have left message after message.

when i finally did get a hold of someone i was told the guy on my case would be out of the office for 2 weeks and he has someone else looking over the file for me. I got a hold of Andrew King finally and he said that he never got any of my faxes i sent in. ( after the guy who was temp replaceing hime said he had them. I was told to fax them again.

I did that and have still not heard back. I am so upset it is not even funny. After i get my check i am changeing insur companys.

They are rude and unprofessional. i do not recommend them to anyone.

Guest

We filed a claim on October 5, and after 3 cancelled appointments, the adjuster came and did a thorough inspection on our home. We have substantial water damage due to a bathroom leak.

He told us that he would complete the report in 24 hours, and he told us to give the insurance company 1 week. We got another call today. A new adjuster informed us that the former adjuster had been let go, and he would be out to reinspect our home.

He was very kind and seemed respectful. We've been displaced for 3 weeks, and I am hoping this claim does not turn out the way many of yours have.

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