Manufacturer: Zazzle Category: Memberships Clear all filters (3 of 3 reviews match)
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Not only have I not had this account for over a year, I cancelled my subscription and they provided me with a cancellation confirmation yet, they took $9.95 subscription fee from my account today, January 13th without my authorization.I'm not sure what type of operation they are running, but, I will never, ever, do business with such a company again. The only thing that I can say good about them is that my custom phone cases are still holding up...
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Anonymous

Angry in CA They did the exact same thing to me - I never signed up for any subscription and stole $9.95 from me!

ZazzleSM

ZazzleSM Hello,
We are so sorry to hear about the $9.95 charge. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this r...

2.8
#990737
It's bad enough that you have to design each and every item to make it available for sale rather than apply it to all at once like Red Bubble, but when you spend that much time on it for absolutely nothing, it's a complete disaster. Customer service was no help whatsoever and took several days to get back to me. I also subscribed for Zazzle Black shipping and it kept offering me to purchase it and showed no record that I had it. Then I had a...
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ZazzleSM

ZazzleSM Hello,
We are so sorry to hear about your experience with us. That’s definitely not the kind of customer experience we strive for and we would love the opportunity to make ...

2.9
I liked
  • Product selection
  • Easy to use website
I didn't like
  • Wrong product delivered
  • Billing practices
  • Account innacuracy
#926815

My first order with Zazzle had a date next to the order to encourage you to purchase Zazzle Black and get the item quickly. I purchased Zazzle Black and then was told it could not be used for that order. I then asked to cancel my membership. They told me (the next day) that it cannot be cancelled until the year was done. This type of membership means they are unable to keep customers without locking them in. I encourage you to read the small...
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ZazzleSM

ZazzleSM We apologize for the inconvenience. As stated in the email you have attached, we have disabled your auto renewal for the Zazzle Black membership. This means once the year is u...

ZazzleSM

ZazzleSM We apologize for the inconvenience. If you have any further questions, please feel free to reply to the email sent to you by our CS Rep.

I didn't like
  • Customer service
#836135