filters
state:
Show
city:
Show
category:
Show
product:
Show
I placed an order for bridal shower invitations on 2/14. Shipped on 2/16. Estimated delivery date was 2/20-2/21. Being that monday was a holiday I thought I would give them an extra day or 2. Well, now it is almost 2/27 and still no invitations. Why give a delivery date if its NOT THE RIGHT ONE. Now my shower is 4 weeks away and I have no invitations to send. I decided to order from this site because they were supposed to be delivered with...
Read more
#1014180
Wrong order came to my house. Called the same day the order came in and emailed. Received a generic email reply, saying they will send it to production to be sent out again. I then called the next day. Spoke w customer service, which again I was told it was in production to be sent out. I wanted to be transferred to a supervisor. She said she would expedite the order and "Hopfeully" get the order out that night or by latest the next morning....
Read more
ZazzleSM

ZazzleSM Hello,
I am sorry to hear about your overall experience and disappointment.
That’s definitely not the kind of customer experience we strive for and we would love the op...

#997211
Zazzle - you can take the order, promise the due date of the order BUT - you don't do what you say you will do and to make matters worse you don't care - offering my money back is the least you can do but I really did want/need what I ordered and now I have nothing for the event. Because you didn't deliver my order on time - I have no use for them because these were for the January 21st march. I was wondering perhaps this happened on purpose?...
Read more
Anonymous

Anonymous I am having exactly the same problem. On January 7 ordered t-shirt for Women's March in San Francisco. Zazzle gave delivery as between January 13-16, so I figured, "plenty of ...

ZazzleSM

ZazzleSM Hello,
I am so sorry to hear that your order queued for shipment late.
I see that you spoke with a previous agent and were issued a full refund.
I understand that thi...

2.0
I liked
  • What they offered
I didn't like
  • Not delivering on time and not letting me know

Zazzle Shipping Service Review

#977829
odered a mug...still have not received it but took money out of my account...can not get in contact with them.
Comment
Show

shirt Review

#806096
1.5
Placed an online order March 4. Stated estimated DELIVERY would be March 8-9 (not estimated SHIP date) Okay. It's a birthday present for March 9. March 8 I get an email saying ready to ship. March 9 still hasn't been shipped by UPS. Now won't be received in time. Would NOT have ordered if I had known they put a false delivery time!!!! Sent them an email 2 days ago and still no response!
Comment
Show

iPhone 5 case Review

#793924
1.0
I paid $35 for an iPhone 5 case. They sent one that was way too small. I sent 2 emails and no respone. Wasted my money. Dont trust this company.
Comment
Show

Other product Review

#754118
1.0
Worst experience ever trying to order a product. Waiting months, hours on hold to speak with a real person, and broken promises. Do yourself a favor and don't even try to purchase from them.
Comment
Show
I had never heard of Zazzle before. I buy most things on Amazon. My stepfather is a huge fan of cigars and jigsaw puzzles. So, I got him a wonderful puzzle on Amazon that had pictures of cigar boxes and labels. Then I went on Zazzle and found a puzzle that was of cigar bands. It looked very colorful and nice. I should have read the fine print. I paid about 20 bucks for it including shipping. When it came and I opened the box I almost fell over...
Read more
ZazzleSM

ZazzleSM Hello,
We are so sorry to hear that you are unhappy with your puzzle. That is definitely not the kind of customer experience we strive for and we would love the opportunity...

1.8
#991028
Not only have I not had this account for over a year, I cancelled my subscription and they provided me with a cancellation confirmation yet, they took $9.95 subscription fee from my account today, January 13th without my authorization. I'm not sure what type of operation they are running, but, I will never, ever, do business with such a company again. The only thing that I can say good about them is that my custom phone cases are still holding...
Read more
Anonymous

Angry in CA They did the exact same thing to me - I never signed up for any subscription and stole $9.95 from me!

ZazzleSM

ZazzleSM Hello,
We are so sorry to hear about the $9.95 charge. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this r...

2.8
#990737
So I ordered 1 t-shirt on 12/20 that was scheduled for delivery on 12/29. 12/29 came and went and it is now 1/5. Still no shirt. I contacted them via email and their (feeble) response was that they'd check with the production team. Called them and spoke with someone in their call center in Ireland (gorgeous accent so it was a pleasure to talk to him). He said they'd upgrade my shipping, but still no word on when Zazzle would begin making my...
Read more
ZazzleSM

ZazzleSM We apologize for the inconvenience. We would love to assist you with your order. Can you please email our customer support department with your order/account information? They...

1.8
I liked
  • Quality of their products when they actually produce the item
  • Fergus and sean and their politeness and irish accents
I didn't like
  • Failure to produce ordered items
  • Failure to communicate
#986190
Ordered two t-shirt products on 12/19/16. Received the first of two on 12/24 so feeling good. Second order never showed, even though placed the same day for a print on a white shirt. It's now 1/4/17, and I've had "Express shipping" added to my order that was to arrive on 1/3/17. No show. Called today. Not even processed yet, but a promise to refund shipping to a gift card? Wrong again. Where is my product? I don't want a refund, I want the...
Read more
ZazzleSM

ZazzleSM Hello,
We are so sorry to hear about the delay in your order. That’s definitely not the kind of customer experience we strive for and we would love the opportunity to make ...

2.9
I liked
  • Partial delivery
  • Quality
I didn't like
  • Where is my product
  • Quality and quality control
#985339
I ordered Christmas gifts on November 28. The order was due to arrive on December 8. I contacted them five times before Christmas (including two phone calls when I waited over an hour on hold each time) and two times since Christmas. I have yet to receive the order. At this point, I'm just receiving automated responses. I ordered Christmas gifts on November 28. They were due to arrive on December 8. I contacted them five times before Christmas...
Read more
ZazzleSM

ZazzleSM Hello,
We are so sorry to hear about your [customer issue]. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make t...

2.1
I liked
  • Selection
I didn't like
  • That i never got my products
#984136
I ordered a tee shirt with an airplane on it for my pilot husband. What arrived was a tee shirt that says "I "heart" spotted $#*!" with a drawing of a spotted $#*!. Not exactly the ideal Christmas gift. Since they hide their customer service phone number, I sent and email and received an auto response saying I would hear from them within 48-72 hours. Nothing. I finally found the phone number but ended up having to leave a message. After several...
Read more
ZazzleSM

ZazzleSM Hello,
We are so sorry to hear about your [customer issue]. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make t...

2.1
I liked
  • Correct items i received
I didn't like
  • Lack of communication
  • Not honoring sale
  • Customer service and they way they handle issues
#982960

Contact Zazzle

Headquarters Address:
Zazzle.com, Inc.
1900 Seaport Blvd Fl 4
Redwood City, CA 94063-5588
Phone:
(408) 983-2800
More

Companies similar to Zazzle

I ordered 11 mugs from them on Dec 2nd paying $59.58 plus $9.95 for Black free standard shipping for a year. I received only ONE mug (on Dec 20) in the small six by five by nine inch box pictured. The label says this box weighs 14 lbs which is impossible with only one cup in it. I am wondering if the if the rest of the mugs were even created yet! When I tried calling them a few days ago I got a recording saying they will not be available til Jan...
Read more
ZazzleSM

ZazzleSM We apologize for the inconvenience. We would love to assist you with your order. Can you please email our customer support department with your order/account information? They...

3.0
I liked
  • Discounts if i would receive the products
I didn't like
  • That i did not receive my products ordered
#982226