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Was fan of Zara for years . And Got wrong package from my order at Monday . Nothing is same as my order . And I contact them on web chat . Let me check and type every iteams no. Type to them. They tell my I need pack them and return to ups which is fine .And I was...
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1.0
#1023464
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it is my second time around that i am so disappointed with Zara's customer service, both equivalently the store and the online site. Lack of cooperation between both parties. Needed to exchange the size of kid's jacket that I bought from online store, however I have to...
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1.3
I didn't like
  • Serious lack of respect for us customers
  • Treatment of the consumer
  • Customer service and refund policy
#1018270
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Zara - Don't purchase from them
Zara - Don't purchase from them
Zara - Don't purchase from them
I was appalled by their customer services. Bought 3 shirts. One was supposedly a nice cotton. Washed it on gentle, hung dry. It looked like it was 20 yrs old vs new. Poor quality, frayed, wrinkled badly after ironing. I sent pictures to Zara. They just said NO credit....
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1.0
I didn't like
  • Poor quality products and returns
#1015310
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Zara Shoes Review

#1021883
1.5
Horrendous service.... bought shoes with jewels that feel out in 20 min. They said it was my fault. Will not shop again. Rude personnel.
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Short Review for March 06, 2017

#1017400
https://www.facebook.com/malinawu/posts/10154910827417349
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Short Review for February 24, 2017

#1013286
1.0
Return process nightmare. Every single time I attempt to return items I'm met with huge line and frustrating process. On average, I have to wait in line for 40 minutes due to understaffing or other issues. This is just plain ridiculous! Don't even know why I endure this painful process.
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Zara Coat Review

#1002303
2.1
Zara sent me a coat that broke in two places within three wears and refuses to remedy the situation. I'm disappointed and will never return. I have other choices.
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Zara customer support “sorry, but we are not sorry at all - read the fine print” Today I’m disappointed & surprised by Zara’s customer service lack of the actual ‘service’ or care for its customers. Just got a call from Paige (nice lady with a tough job) to inform me...
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2.6
#1012809
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items I purchased were poor quality over priced I wore one item and the stitching ripped in 1 hour. When I tried to return them online it took 2 months for them to send me a retun label I had already sent them back!! Then they said they wouldn't accept the late return...
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1.1
I didn't like
  • Poor quality products and returns
#1004441
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Went to Zara in Roosevelt Field Mall today and had the worst experience. First of all it was soooo HOT in the store. Obviouosly they were having an issue with the hearing system. I can look past that. I had an exchange to do...waited in line for 1/2 an hour. The girl...
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1.0
#1002862
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We ordered a jacket for 7 year old during Christmas. WRONG Product arrived. Returned the wrong product and asked to send correct product. ANOTHER different WRONG was sent, returned that too. NO REFUND has been made till date after returning the product. It's already 20...
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ZARA courier (ONTRAC) lost my package, said that it was delivered on 01/26/17 at 11:47AM. I was home all day and did not hear a single door bell rang. I was home because I was expecting a package, and when I check the tracking online at around 2PM, it said the package...
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Zara has the worst customer service and zero interest in their customers experience and satisfaction. I ordered 3 items online and the company shipped me ONE box which contained only 2 of the 3 items. My customer service experience has been terrible. The agents give me...
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Anonymous

Rita The same thing is happening to me.. but I order 12 things and I only got 3.. they claim they shipped everything. I asked for an email address to send pictures proving that the...

#1000807
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Two weeks ago I ordered 2 items online to pick up in-store. I received a confirmation email saying that the usual delivery time is 3-5 days, but it may take 1-2 days longer because of the amount orders they had. I waited and waited for an email to notify me that my...
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Anonymous

Anonymous I am in the EXACT situation as you are! I did the exact same thing! I have no product and no refund! I feel totally helpless and I want to take this business down! The best th...

2.2
I didn't like
  • Refund policy
  • Customer service
  • Quality of stuff
#997294
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