Complete lack of Customer Service

Zara Home - Complete lack of Customer Service
I am writing this after 15 days, 9 attempts with customer service via chat, 5 emails, and one PayPal dispute later. After an order with ZARA Home totaling well over 300 dollars, we received a partial delivery with one item missing. Missing item was $19.99. Being the...
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ID
#3753412 Review #3753412 is a subjective opinion of poster.
Cons
  • Zero customer service
Loss
$20
Preferred solution
Deliver product or service ordered

Customer Service Zara Home US

Refund in 14 days contact your bank if not received so they can rush it!! Blocked email info.us@***.com. Will not give confirmation number of cancellation on phone just email. Check your spam for cancellation email can not show inbox ? never an issue on your email when ordering. Lasership cannot read either house mailboxes or house number on road or their contact us email

User's recommendation: Contact all parties no reply or follow up.

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ID
#3425954 Review #3425954 is a subjective opinion of poster.
Location
Clarksville, Maryland

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Verified Reviewer
New Reviewer

The most exasperating online retail experience I've ever had. Still waiting for collection and refund of faulty goods

I never leave reviews, but this company has left me utterly exasperated, exhausted and still empty handed with no refund. DO NOT USE THIS COMPANY, the customer service system is utterly ineffective and there is zero customer care! I ordered 9 home items, 1 being a...
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ID
#3254903 Review #3254903 is a subjective opinion of poster.
Pros
  • I will never have to shop here again
Cons
  • Appalling customer service
  • Poor courier service
  • Damaged goods on arrival
Loss
$260
Preferred solution
Full refund
New Reviewer

Bad costumer service

El día 21 de julio mi esposo me Dio un regalo de la tienda y desafortunadamente me quedo todo grande. Y había perdido la factura, cuando fui a la Tienda me Dijeron que sólo podía cambiarlo por talla pero tampoco las había. Me Dijeron que llamará a Servicio al cliente y que ellos me daban un número de claim. Yo les dije que si les Daba el Número de tejer podían co Probar la compra dos días antes pero me dijeron que tampoco podían hacerlo así. He llamado al servicio alcliente y ha sido
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ID
#2705331 Review #2705331 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund

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