Customer Service Zara Home US

Refund in 14 days contact your bank if not received so they can rush it!! Blocked email info.us@***.com. Will not give confirmation number of cancellation on phone just email. Check your spam for cancellation email can not show inbox ? never an issue on your email when ordering. Lasership cannot read either house mailboxes or house number on road or their contact us email

User's recommendation: Contact all parties no reply or follow up.

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ID
#3425954 Review #3425954 is a subjective opinion of poster.
Location
Clarksville, Maryland

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New Reviewer
I never leave reviews, but this company has left me utterly exasperated, exhausted and still empty handed with no refund. DO NOT USE THIS COMPANY, the customer service system is utterly ineffective and there is zero customer care! I ordered 9 home items, 1 being a...
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ID
#3254903 Review #3254903 is a subjective opinion of poster.
Pros
  • I will never have to shop here again
Cons
  • Poor quality items
  • No complaints procedure
  • Poor courier service
Loss
$260
Preferred solution
Full refund
I am very irritated about all this I havent revice anything form you guys your service really horrible you havent help us for anything or take action about my account that got *** this hacker have sent all these fake amounts and fake posting you havent fix anything is...
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ID
#3231009 Review #3231009 is a subjective opinion of poster.
Location
Mississauga, Ontario

Lack of communication and respect

Didn't receive any call or email from their side .............,,,,,,,,,,,,,.............. .....,,,,,,
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ID
#2898199 Review #2898199 is a subjective opinion of poster.
Location
Dubai, Dubai

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need to talk to a representative

It was very bad Not helpful at all The chat would be good of you were answering Happy I need someone to call me and solve my issue which is pending since Aug 14th
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1 comment
#2061745

It was very bad Not helpful at all The chat would be good of you were answering Happy I need someone to call me and solve my issue which is pending since Aug 14th

ID
#2866437 Review #2866437 is a subjective opinion of poster.
Location
Dubai, Dubai
New Reviewer

Bad costumer service

El día 21 de julio mi esposo me Dio un regalo de la tienda y desafortunadamente me quedo todo grande. Y había perdido la factura, cuando fui a la Tienda me Dijeron que sólo podía cambiarlo por talla pero tampoco las había. Me Dijeron que llamará a Servicio al cliente y que ellos me daban un número de claim. Yo les dije que si les Daba el Número de tejer podían co Probar la compra dos días antes pero me dijeron que tampoco podían hacerlo así. He llamado al servicio alcliente y ha sido
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ID
#2705331 Review #2705331 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund

Horrible service in store

Long lines, only one register open on Saturdays, long waiting lines, no workers on the floor, during Covid certainly not a safe place to shop. Two floor store and only one open for purchases

User's recommendation: Be prepared to wait in line.

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ID
#2396378 Review #2396378 is a subjective opinion of poster.
Location
Denver, Colorado
New Reviewer

Wonderful

Highly recommended! Everyone in the team guided me beyond my expectation.
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ID
#1494822 Review #1494822 is a subjective opinion of poster.
Location
London, England
Service
Zara Home Customer Care
Reason of review
Good customer service

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