Sue C Kba

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Verified Reviewer
| map-marker Las Vegas, Nevada

Platinum Seats Blocked by Standing Employees

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Zappos Theater - Platinum Seats Blocked by Standing Employees
Original review Nov 08, 2022

We paid $546.08 for two platinum seats. We had section 205, Row A, seats 5 & 6.

We paid $$$ to be front and center. What should have been spectacular seats turned out to be a nightmare. The men in the media box ruined the show for us. They stood during the whole concert and blocked our view.

It wouldn't have been bad if the bozos in the box would sit down. They have no common sense, nor courtesy to customers like us that paid $$$. I even gestured to them to sit down. I was ignored.

They were enjoying the concert instead of doing their job. They literally stood during the whole concert.

We paid premium for a blocked view. I would like a full refund.

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Loss:
$546
Pros:
  • Small venue
Cons:
  • Standing employees blocked our view

Preferred solution: Full refund

User's recommendation: Chose a different venue

Vincent B Trv

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Verified Buyer
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Verified Reviewer
| map-marker Las Vegas, Nevada

Worst VIP seats ever

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Zappos Theater - Worst VIP seats ever
Zappos Theater - Worst VIP seats ever - Image 2
Original review Nov 08, 2022

The physical seats are a joke. Don't buy VIP seating as the seats are 17" wide hotel banquet seats, with no arms, that are zip tied together and you cannot separate them.

I would rather sit in the middle seat on SouthWest Airlines than a VIP seat in Zappos. Worst experience in a theater, ever. I needed to get my back adjusted after the show. I didn't take a photo of the seats as we are not allowed to use any cameras, however, I attached a photo I found on the internet of a similar seat.

Unless you are 120 lbs or less, don't pick a VIP seat, although regular seats aren't much better. I would give a "0" star if I could and will never return to this theater.

Leaving was a joke as well.

Everyone in the theater was funneled through only the main entrance. It's a disaster waiting to happen.

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Preferred solution: Full refund

User's recommendation: Choose a different venue

Gina G Zho

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Verified Reviewer
| map-marker Las Vegas, Nevada

Security/Customer Service/Lost & Found

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I lost my phone at the Rise Against concert at Zappos Theater Friday night. It is now Tuesday afternoon, I have called EVERY phone number listed for lost and found, customer service, Zappos and Planet Hollywood with zero response; I have tried 3 different security desks throughout Miracle Mile and the Casino with ZERO help.

I know EXACTLY where the phone is, the location services are still on, yet I cannot get inside the theater to get my phone. As far as I am concerned they have knowingly stolen my phone and have gone out of the way to make it so visitors are unable to speak with a live person for anything whether its in person, over the phone or through their website and email addresses.

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Loss:
$1300
Pros:
  • Rise against
  • Artists
Cons:
  • Security
  • Parking
  • Customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Hope you don't need to speak with human

lorie w Vxk
map-marker Port Charlotte, Florida

Seats

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paid for seats in v i p section for Shania on Dec 9th. not one wait staff came over at all the entire night.. asked staff about service and kept getting assured that someone would be right over.. the seats were good but we did not get ANY service at all.. VIP 13 row A seats 1 and 2 no one in the entire section received any service. this was a problem.. couldnt not get any help in this matter
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Preferred solution: some kind of refund

kAR H
map-marker Las Vegas, Nevada

Phil Collen' of Def Leppard Hot AF Black Girlfriend get Racially profiled / kicked from his last Vegas show for no Reason other than Race

Phil Collen's Smokin Hot AF Bad *** Black Girlfriend, designer, artist, former dancer, photographer and life/biz coach/femeentrepreneur, and former/ last Girlfrend of the late Lemmy Kilmeister of rock band Motorhead )Kar Haze @***.com Got RACIALLY PROFILED and KICKED OUT of Def Leppard Vegas Planet Hollywood Final show by Vegas Independent Contractor Racist Rent a Cop Security Company "We Serve Inc" of Las Vegas hired by Zappos Theater at Planet Hollywood Casino for doing nothing but being Black Gorgeous and with The Band... According to Kar, who attended the opening nite show and had no issue other than than surly sourpuss friendly security guy who stood front of her ( and was there for every show) and she had VIP clearance ticket from Her beau lead guitarist Phil Collen, for GA stage right standing room only - as she requested as she loves to see her man perform from the audience view in front of him.. being a former 80's punk rock r girl - mosh pit is her ideal place to be...rather than backstage side... She began having trouble the second nite show when there were some similr age ( kar is 51 but looks half her age) but far worse looking older white bleach blonde females who as soon as they saw her & took offence and tried to keep her from standing by the front rail next to them... one eve pushing her ... when she had the same ticket ... and there were no designated seats... and the racist surly sour-faced rent a security Monkey with moustache, glasses and Hitler hair cut tried to tell her she couldn't stand there because the old white hags were there first and accused her of pushing them causing trouble when that was not the case ... and Kar having legal experience having worked for Powerhouse entertainment attorney the late Jay B Ross of Chicago as a secretary ad A& r girl reminded him it was GA - NO assigned seating and that she was a Vip guest of Phil (and staying in his suite with him) and had every much civil right to be there as the white women if not more so and he tried to sick another goomba in a black monkey suit on her ad she told him the same so they backed off a bit but the last weekend when she came up.... #dejavu.... Friday night's show was Great- she had the same spot and the surrounding fans were cool including two older white ladies who were not jealous or threatened did not mind her standing next to them at the front rail etc and a nice quiet male fan from Boston waving a Brit flag she stood next to whom she had no problem with her singing, dancing and clapping for her guy as she always does - and everyone had a great time ... and for that, she rewarded 5 fans standing next to her on each immediate side and behind with an unasked for an informal meet and greet /photo op with Phil after the show - just for them being cool and Nice .... The second night - Last Show - same spot, dressed to the nines In a Vegas style hot pink and silver mini dress ...same salty surly racist white security monkeys... and there were two new old dried out bleach blondes trying to Bogart the front row ...#dejavu As soon as Miss Karlotta walked up these... two immediately tried to keep her from standing next to them at the rail and Kar felt their negative energy and wasn't as jovial as she was the night before as her sixth sense was going off. due to those two ...the white part time security monkey said, " they been here 2 hours" to which miss Kar said "so what ? with the way they look they need too and that has nothing to do with me... I am VIp with the band ad with Phil as I told you before last week -" you've seen me here before, you know who I am - I am with Phil and I have every right to stand here too as he wants and there is No designated seating..." so the show starts and Kar who wearing 5-inch silver heels - SIMPLY PUTS HER HAND ON THE FRONT RAIL next to one of the old white hags the same age or less to steady herself while dancing around... THAT WAS ALL SHE DID and the one aggressive one tries to push her hand away and starts shouting to the security guy then security swarms down on Kar attacking her accusing her of causing Problems when she did nothing but put her hand on the front rail as she is well entitled to do!! - #freecoutry #civilrights after she tries to explain who she is ad what happened - another part-time rent a monkey radios someone else and some red neck Barney Fife ( an overweight *** with bad hair cut, brow hair glasses and moustache) with a fake badge /uniform come out to escort her away and when she asks for what and tell him she is with Phil, he won't say , and she asked for his full name and refused to say gave her the first name of the owner we serve company owner name" bill "and a guy named " Marco" as supervisor who said she had to leave..... no legal grounds or reason whatsoever... Kar was also upset she did not turn another video camera to tape the whole incident like most Millenials would do but luckily PHill saw the whole thing from the stage - one minute his girl is there in her pink dress with stars before him the next minute gone- Kar is seeking legal counsel to file a discriminatory lawsuit against " We Serve" security company as well as Zappos THeater Live Nation, Caesars Casino IncPlanet Hollywood founder Englishman Robert Earl and the CEO he hired , the Better Business Bureau, The Media print radio and online, Yelp, Rip Off Report and other outlets to tell her story and get justice served...as this needs to stop in 2019 and happening to too many still even well know celebrities: https://slate.com/culture/2016/09/solange-writes-about-being-harassed-at-a-kraftwerk-concert.html https://www.complex.com/music/2019/05/meek-mill-sue-cosmopolitan-hotel-discrimination...
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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