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1.5 Based on 65 reviews
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    • Product quality 2
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    • Customer service 17
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  • From mobile
  • Feb 11
  • by anonymous
  • #1006592

I am beyond disappointed that you have a *** couple in your commercial. I hope you lose business from this political rhetoric.

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Ordered 2 rings online came in mail at great times, no issues. Was not pleased did not look at all like I had thought online. Policy said mail or take to your local store I drove quite a distance to exchange for 2 different types of rose gold and need in size 4 repeatedly asked at least 10 times are you for certain you can get that? Yes I was told. Walked out told My daughter I bet they call me at some point and say they cant do it. Well guess... Read more

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  • From mobile
  • Feb 03
  • by anonymous
  • #1001919

Watched *** wedding commercial and will never buy from zales again.

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I received a watch for my birthday and I needed to have some links removed so that it would fit correctly. I went to the Zales store where the watch was purchased and they told me the watch needed to be sent in and that it would be $50. I decided to return the watch altogether and purchase it somewhere else where links are complementarily removed. I was told that a check would be issued to me and that I would receive it in a couple of days. I... Read more

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I don't give Zale's one star...I give it zero. My experiences with Zale's have been so abysmal that I must warn people to never even set foot in there. My husband and I got our wedding rings at Zale's a few years ago and my husband ended up losing his, so I went back to buy a new one. The salesman told me that I should have purchased the insurance because it would have replaced the lost ring. I thought "wow, that's too good to be true!" and paid... Read more

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  • From mobile
  • Jan 07
  • by anonymous
  • #987270

Rude customer service. At Liberty Center, Ohio location. Despite having a description on the phone from my husband that was identical to one of their employees stating free resizing they still denied it was ever said. And were rude about it. Will never go back there

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  • From mobile
  • Jan 05
  • by anonymous
  • #985865

Got engaged 2 weeks ago and had to get the ring sized and was informed that after two weeks it was gonna be another week...I know understand the dissatisfaction with sales

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I placed a online order several days before Christmas 2016. The items were all listed in stock , three items to be exact . After I went to the cart, it stated if the order was placed by 11pm I would receive by items by Christmas Eve with free shipping as well. Sales was so having a great sale and free shipping , I thought you can't beat that right . The day before Christmas Eve I logged in to Check the status one item was shipped the other 2 was... Read more

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My Zales account had been paid off for two months and they wait until 2 days before Christmas when I am trying to purchase a gift to say Oh we are closing your account. I had just checked the account online before I went to the store and the account showed open. So I asked why was it not closed when it was paid off or why was I not informed. The lady said they only made decision when I tried to use the card again. WTH kind of company does that.... Read more

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I ordered 3 items via the Zales website, I recieved 1 in a box. The same day I got another box from them that was addressed to me but inside the packing slip was to someone in NY - I am in CO. Clearly not what I wanted. I called to ask how to send it back, since it wasn't my item and I shouldn't have to pay for it. After 3 days they sent me a label. And was told I would get a refund for the items I didn't receive. I shipped the item out the next... Read more

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