filters
State:
Show
City:
Show
Product:
Show

YourMechanic - Worst Service Ever

The mechanic said he was running late. I waited over 3 hours after my initial appointment time. I messaged the mechanic but I received no response. They never showed up nor did they have the common curtesy to inform me they weren’t coming. I called customer service the next day and was told the mechanics number was not in service. I asked for another appointment and was told I’d have to wait 2 weeks because they only had one mechanic in my area. I canceled order & asked for a full refund. I received a cancellation email but no receipt to prove I wasn’t charged. No report on the mechanic not showing up. I would not recommend this place to anyone. They are completely unprofessional.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1476500
Show
Here is their reaction about my complaint of their refund policy: Ordered an appointment on 4/2/2017 and was scheduled for service on 4/4/2017 at 1:15 PM. Called to cancel appointment on 4/3/2017 at 4:09 PM and they confirmed my cancellation, but said they were...
Read more
Anonymous
Lee

You sound like the customer from he**. Technically you cancelled only 5- hours before the scheduled time. 4 : 09 pm the day before your 1:15 next day appointment is 5-6 busine...

1.0
I didn't like
  • Lousy
  • Have a 3 hour cancellation time period
  • Charged twenty dollar fee for cancellation of appointment
#1382111
they lie and are very expensive. booked them to fix steering pump 2/1/2019. went fine so i booked them 5/22/2019 for an alternator replacement. afterwards he gave me a list of things that needed to be replaced immediately on my car and it included a new steering pump....
Read more
#1541019
First of all, Genaro was 50 minutes late to my appointment and he did not apologize for being late or explain why he was late!! He was not friendly, and he was not professional in demeanor or appearance...his hands were black and oily and so he made everything in my...
Read more
1.5
I didn't like
  • Unprofessionalism
  • Poor customer service
#1402804
What's the point of a pre-purchase inspection if the mechanic they sent is going to overlook many important items? The mechanic missed the following: Inoperative window lift. Rips and tears in a leather seat. Liftgate struts failed. Liftgate handle out of alignment....
Read more
#1509760

YourMechanic - Hit or miss, I'll go elsewhere

I have used Yourmechanic 4 times. The mechanic was great the first three times. the 4th he lied about his ETA. I decided to give another mechanic a chance, he said he needed tools 5 days after I scheduled the appointment the day before the appointment. When I called corporate their response was mechanics are contractors. I won't be giving them a third chance to waste my time.
#1454355
Show

YourMechanic - Leaking oil

Hired for oil change, after mechanic left my vehicle is now leaking oil.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1426833
Show
I had an appointment scheduled for over a month. The first time, the mechanic had an issue and had to reschedule. The next few weeks we had bad weather and it wasn't going to work. All understandable. This past week, we were looking forward to finally having our truck...
Read more
#1463904

YourMechanic - The worst experience ever

They are inefficient and unreliable they cancelled all 4 of my appointments in a time span of 4 weeks. Don’t use them at all. They are a waste of time and money, you’re better off using a dealer. They are trash to say the least and reading through other peoples’ reviews makes me not feel guilty at all to say that.
#1476626
Show
My car needed a fan clutch and thermostate replacement. My radiator and fan clutch were replaced and immediately after the radiator replacement the car began o drive as if in overdrive when first started. The mechanic, Michael, indicated that it was due to a bad fan...
Read more
#1464802