Most helpful reviews first
Avoid it and Avoid it and better check out real auto shops around. These guys may be good in changing oil or other simple tasks but by my own experience this company is a *** I have ordered diagnostic for $75 and as appeared it was throwing money. My car did not start...Read more
The power steering went out on my car. Mechanic Joshua Honne came out to replace the power steering pump. He determined it was not the power steering pump. He said the car was leaking power steering fluid from a power steering sensor - $286.00. 3 days later the power...Read more
YourMechanic - Worst company I have ever worked with
Worst company I have ever worked with. They send you 50 emails about your quote. They book your appointment then cancel it for no reason. Their customer service is garbage. They do not read their emails. Their rude call center people won't help you or help you answer mechanics questions.
Set up an appointment to have my car fixed at my workplace. Mechanic was an hour late and the repair actually made my vehicle unsafe to drive home. Makes no sense since I drove it to work today. I contacted customer service only to be responded to with nothing but...Read more
YourMechanic - Booked appt, Mechanic did not want to do the job as Ford Recomends
Booked appt, waited all day to have the throttle body changed on my Ford transit, mechanic waits till the last minute,text me and says can change throttle body,but cant relearn the computer, total damn waste of my time! NEVER EVER EXPECT ANYTHING FROM THIS COMPANY
The site states clearly you are not charged for the service until performed yet lo and behold, my service is scheduled for Friday (today is Wednesday) and 360.00 removed from my account. I was told that my checking account is a pre-pay account. Ok, fine. Though I have...Read more
I didn't like
- Changed address
- Website issues
YourMechanic - GARBAGE
Absolute garbage company the worst customer service I've ever dealt with.A simple battery change and oil change turned out to be a nightmare for 7 days I would never suggest this company to anyone until they learn how to treat there customers right.Again I wish I could give negative stars this place is an absolute joke and should stop doing business.Stop scamming people your company is truly and total garbage all the reviews below this one are 100% correct DO NOT GET SCAMMED LIKE WE DID....
YourMechanic - Not being able to service
Made appointment for a week out, on the morning of the appointment I get a text needing to reschedule. when called, got "sorry we don't have tools for this service".
YourMechanic - Worst Service Ever
The mechanic said he was running late. I waited over 3 hours after my initial appointment time. I messaged the mechanic but I received no response. They never showed up nor did they have the common curtesy to inform me they weren’t coming. I called customer service the next day and was told the mechanics number was not in service. I asked for another appointment and was told I’d have to wait 2 weeks because they only had one mechanic in my area. I canceled order & asked for a full refund. I received a cancellation email but no receipt to prove I wasn’t charged. No report on the mechanic not showing up. I would not recommend this place to anyone. They are completely unprofessional.
Here is their reaction about my complaint of their refund policy: Ordered an appointment on 4/2/2017 and was scheduled for service on 4/4/2017 at 1:15 PM. Called to cancel appointment on 4/3/2017 at 4:09 PM and they confirmed my cancellation, but said they were...Read more
I didn't like
- Have a 3 hour cancellation time period
- Charged twenty dollar fee for cancellation of appointment
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