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I scheduled an appt. to have my timing belt replaced (Honda Pilot) for 9 am on May 26. The mechanic's name is Joseph Lee. I received a text saying the mechanic was in route and I confirmed this by seeing his location on the map. He arrive at 9:40 saying there wasn't an...
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Anonymous
YourMechanic Team

Hi Zeegreen1114,Your mechanic should aim to be honest, prompt, and thorough in every customer interaction. We apologize if your experience did not meet this expectation. We wi...

Anonymous
YourMechanic Team

Hi Zeegreen1114,Thanks for leaving your review. We are not able to locate appointment based on the information provided. Can you please send us your email address? We would li...

#1053109
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Worst experience. Stay away its not worth it. They break your car without fixing the initial issue then wont refund u and try to charge u more money. Stay away im warning everyone this company rips people off on purpose
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Anonymous
YourMechanic Team

Hi,Thanks for leaving your review. This does not reflect the level of customer service we aim to provide. We back our service by a 12 month/12,000 mile warranty. You can find ...

#1050957
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Had an appointment scheduled for May 5th. Mechanic called and said we should reschedule because of rain. Told him I was in a garage so that was no an issue. Received another call 30 minutes later that his own car hit a puddle and his coil died. Can we reschedule for...
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Anonymous
YourMechanic Team

Hi,Thanks for leaving your review. Your mechanic should aim to be honest, prompt, and thorough in every customer interaction. We apologize if your experience did not meet this...

1.0
I liked
  • Ease of appointment online
I didn't like
  • Customer service
  • Service
#1043710
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Yourmechanic Customer Care Review

YourMechanic
#902715
1.5
I made an appointment, received a quote for a simple alternator repair and a few hours before my appointment they called and told me the mechanic was not qualified to perform the repair. They were rude and unhelpful when I was attempting to get clarity. Thankfully I called another mobile mechanic and they came out immediately and did the repair like true professionals.
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Had appointment on 5/4 at 4:00 Nobody showed, no call..I called customer support..said they would check into it and call right back. Never received a call. I called again, support office was closed...I am not happy!!!
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Anonymous
YourMechanic Team

Hi,Thanks for leaving your review. Your mechanic should aim to be honest, prompt, and thorough in every customer interaction. We apologize if your experience did not meet this...

1.0
#1043076
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YourMechanic - Starter Repair Review
YourMechanic - Starter Repair Review
So YourMechanic sent a mechanic over to my house to fix my starter, first of all he was an hour and thirty minutes late...once he showed up it took him over an hour just to get the old starter off, finally after he gets the old starter off he wasted another thirty...
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Anonymous
YourMechanic Team

Hi Nora35p,Thanks for your honest feedback. We are not able to locate your online account based on the provided information. Can you please send us your email address? We woul...

Anonymous
Smitty

Thanks for the heads-up !

1.0
#1039823
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I had to give them my debit card info when I scheduled service and they drained my bank account afterwards. They took the cost of the repair and a week later started taking small amounts at a time that I didn't notice right away. Someone within the company also took my...
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Anonymous
YourMechanic

Hi,We apologize for your experience with our company. Can you please send us your email address? We would like to take a closer look into your account.Best regards,YourMechani...

1.0
#1025391
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I paid to have my starter replaced. The next day, I had to be towed to the dealership and they said the starter was bad. I paid the dealership put another one in, and truck has run beautifully since. The mechanic seemed very inexperienced. I would not use your...
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Anonymous
YourMechanic

Hi,We apologize for your negative experience with YourMechanic. We back our service by a 12 month/12,000 mile warranty. You can find a copy of our warranty and learn more abou...

1.0
#1023599
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work resulted in overheated and damaged engine. 'warranty ' process over two months (no car) and the 12k / year 'guarantee' is bs. $2500 in damages, car rental fees. wanted to give me my money back, which I refused because that is considered settling. still no...
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Anonymous
***ed***s

How did it end for you? I have a similar case..

Anonymous
YourMechanic

Hi,We apologize for your negative experience with YourMechanic. It looks like our warranty department has been in contact with you regarding this situationWe back our service ...

2.1
#1022601
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This company is either crooked, ignorant or incompetent. They have the most untrained mechanics. Mechanics do not carry proper tools for diagnosis. Their mechanic messed up my truck they attempted once to fix the issue but the check engine light is still on and no one...
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Anonymous
YourMechanic

Hi Marty,We apologize for your negative experience with YourMechanic. We back our service by a 12 month/12,000 mile warranty. You can find a copy of our warranty at yourmechan...

#1021896
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I raved about Your Mechanic and convinced a single mom I know to call them. Not only did they charge $35 more than the agreed to amount for diagnostic, they're saying they charged so much because she booked two appts, this is not true. The mechanic replaced something,...
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Anonymous
YourMechanic

Hi,We apologize for your negative experience with YourMechanic. We back our service by a 12 month/12,000 mile warranty. You can find a copy of our warranty at yourmechanic.com...

1.0
#1020026
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