YourEyesLie

I am not a fraudulent person people with fake accounts are

Really, really slow. Have been waiting for around three months now for something that I ordered with express mail and should've been delivered within the week I ordered it.

There is also no support desk? So there's no one we can email...

I am extremely unsatisfied and, to be honest, quite disappointed.

I'm not sure whether or not I've been scammed or not? So if anyone could please shed some light on the situation that would be great.

I guess I should've been a bit skeptical about the currency I was buying the item in...

I purchased a pair of pants online that apparently became out of stock. I was highly encouraged to swap for another item. I chose a refund instead since the other items did not appeal to me.

After two weeks, I politely inquired via email when the refund would occur. They said they don't know but are processing it. After a month, I asked again, and same response.

Well after two months, while still being polite, I said I will take bank action for fraud. No response. I forgot about them for while, a few months later, still pissed off, I sent a lengthy email warning them. Well finally someone responded and approved the refund FIVE MONTHS AFTER > : O Offered me a coupon for the next purchase of 45% off but why would I ever shop there again?? So I can have my money stolen and have no products and no follow up until at their convenience?

I can tell they have major production line issues reading other complaints, seems like they don't have the money to purchase the items from factories first like normal businesses. Instead they are relying on enough customers to click on their website to fulfill the minimum order where they then have enough money to execute an order...Get your business straight before trying to sell to people!!!

I ordered 3 things, 1 of which came in a reasonable time scale, however it was just 1 item instead of 3.

Yesterday I received another singular item NOT the full thing.

6 months late, I didn't even want the things anymore!

I'd also like to point out that DHL was supposed to be the carrier, instead they sent one by DHL and the one received yesterday was sent by Thailand post, on top of this horrific monstrosity of a purchase I looked on the parcel and it states that it's special delivery.

Not so special if it's 6 months late now, is it?

Oh well. Maybe I'll get my 3rd now unwanted item for Christmas 2015.

Save yourself trouble, don't buy from these tenner penny jokers.

Absolute clowns.

I have been waiting a whole year for a shirt i ordered in Feb 2014 from YOUREYESLIE.

Still waiting for it to arrive, not that i want it now after a year and it was reduced in the Sale.

Last email was on April saying it was experiencing a few quailty issues.

I have issues with how long they expect me to wait for a fashion item to arrive.

It takes them months to reply and months to get what you ordered

thats if they reply.

I also ordered a top from the website that was different when it finally arrived.

i HAVE NEVER EXPERIENCED SUCH BAD CUSTOMER SERVICE TILL I DEALT WITH THIS COMPANY.

I shall no longer be buying TShirts from them again, as there customer service is appauling.

How they think its acceptable to run a company like this is unacceptable.

YOUREYESLIE

LIE! LIE! LIE!

DON'T BUY! DON'T BUY! DON'T BUY!

Sooty

I had the exact same problem with delivery and they were not helpful in the slightest. Got the delivery 3 months after I ordered, I received them both separately therefore having to wait longer still for one item.

The emails back and forth they seemed to take no responsibility nor did it feel like they cared at all, in fact the messages felt like they thought it was normal. To cap it off, both items were very ill fitting and small (I went for a size up in large when I am a medium).

I have used them twice in 4 years and had the same similar experience as has my friend. Truly terrible service and quality which is a shame as the designs are great.

We ordered clothes from Your Eyes Lie back in September last year - countless emails later and there is still no sign of them. We received replies to our emails to start with but have now been ignored.

Looking at other websites, it seems that we are not alone. Do not order with this company unless you want to throw your money away.

Unbelievable that a so-called well known fashion retailer should behave in this way and get away with it - no-one should be buying anything from them by now and yet they are present on many other "reliable" sites.

After a 2 month delay on my items, one of the sales representative contacted me regarding my late order as well as with a store credit for an item they would not be able to obtain.

During those two months I sent countless...emails. POLITE EMAILS!

I waited and waited...and waited some more. Yes, the website says that sometimes items are not available and sometimes you will be given store credit...but it took them 2...read it people 2 whole months to tell me they couldn't get those items to me. They do not have a call center, so you can't go at it that route in case you need assistance or have an inquiry about your order.

In conclusion, please think twice when ordering from YourEyesLie.com The name says it all.

I will never, EVER order from YourEyesLie.com. Now they have to face the bank, since they refunded me the order. I don't feel bad for them.

-M

I assumed it was an error, so I waited it out. By December 3rd, I got fed up and sent them an email inquiring if they could tell me if it has shipped.

I received a reply the next day and getting an apology. On December 18th I got an email stating my item has been shipped with the up to 15 day shipping option. Like seriously? You make me wait a month for a product and you couldn't even upgrade my shipping for a faster option when it was your fault for skipping over my order?

Irresponsible business.

Never ordering from here again.