Christol Hts

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The company will not exchange or refund the jacket that didn't fit.

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Yourbluewater - The company will not exchange or refund the jacket that didn't fit.

I am writing to warn you of my experience ordering from YourBlueWater.com.

On September 21, 2022, I ordered a Water Resistant Oversized Hooded Windbreaker Rain Jacket Tiffany Blue/ size XL. I received the order on October 12, 2022 and immediately tried it on.

Unfortunately it was way too small. Based on the measurements and sizes on their sizing chart, I would be an XL (which is consistent with my other clothing.

On October 12th, I immediately emailed them to ask for an exchange (2 sizes larger) or a refund. I received an email asking me to verify my order with a photograph of the scan code.

I responded with the picture on October 13th. I received a response sent on the same day saying that the warehouse verified they sent the correct size could I give it to someone?

The final offer was no address for return or exchange with a $4.00 refund offered which was less than 10% of what I paid (in Canadian Dollars)!!!

This is my warning - DO NOT USE THIS VENDOR!

View full review
Loss:
$55
Pros:
  • Nice
  • Stylish clothing
Cons:
  • Sizing is not as advertised and no exchanges or refunds

Preferred solution: Full refund

User's recommendation: Unless you are 100% sure you will get a good fit, DO NOT ORDER because you will not get an exchange or refund.

1 comment
Guest

I ordered a hat which came three weeks later and was damaged. When I reached out to the company I was told to fix it myself.

Like you, I received $4.04 for a $45 hat. Ridiculous.

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