Cara T Xze

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No one is answering I want my order cancelled should not be this hard
View full review
Loss:
$40

Preferred solution: Full refund

User's recommendation: Don’t shop here

Sharon T Def
map-marker Charterhouse, England

Disgusted & disappointed customer

I bought this canvas as a gift for my mother in law & I paid extra for the quality control. After waiting several weeks for the canvas to arrive the faces on several of the pictures had been chopped off. I called & complained and was told to upload the images again and I would only need to pay for the delivery. I've tried several times to upload the pictures then when I click on the payment cart I get the message error processing images. I'm now out of pocket and I have a useless canvass at home with the heads of my loved ones chopped off. I'll complain again but I've wasted far too much time on this company. I WILL NEVER use them again :(
View full review
Loss:
$60
Reason of review:
Order processing issue

Preferred solution: Full refund

Anonymous
map-marker Forfar, Scotland

Worst service ever

Order placed in November, was told it was at printing stage, during December I sent numerous emails and was told "dont worry you will have it before Christmas, then "sorry, we will send today, a week later still no sign of print, this was for a Christmas present. Would not recommend to anybody. I have had 3 prints from this company in the past with no problem but never again.
View full review
Anonymous

Avoid at all costs!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Took my money but never set order. All my emails chasing my order have been ignored or bounce back when sent via PayPal, I can’t even get through on the phone! I’ve been forced to make a claim through PayPal.
View full review
Reason of review:
Order processing issue
Anonymous

Rubbish

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered my perfect canvas through wowcher. I paid £12.99 for the canvas and £7.99 for p&p. I am aware this is a good price however I may as well have thrown £21 in the bin. The canvas arrived and I was very disappointed with the product. All the photos were blurry. It was a 60th birthday gift for my dad and I was so upset with the quality, I put the canvas straight in the bin! I then ordered a poster collage from snapfish (30x20 inch) using the same photos the glossy poster was £9 and I bought a frame for £10 and this have arrived much quicker than perfect canvas and I’m over the moon with it. I will NEVER use perfect canvas again
View full review
Reason of review:
Bad quality
Anonymous

Ridiculous and disappointing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I placed an order on 8th December 2017 and it said my canvas would be delivered by Christmas which I thought perfect enough time. I was out of the country at this time and it didn't get deleivered, and as it was Christmas period I could not contact them until 3rd Jan, I emailed them several times and didn't get replies until I had to let my parents know about their gift for them to ring them. They told my dad that they emailed me saying the photo was bad quality, I didn't receive any emails until after the phone call with my parents. I then sent them a few other photos and still no reply after a week. I then got in contact with WOWCHER a very known website, after several emails I was still being copied into emails that they was sending perfect canvas. Still no reply, I had to keep chasing it. Fast forward to today 2 months after my order was placed I can finally call them as I'm back in the country I spoke to a lady on the phone explained my situation she apologised and said my refund of 7.95 p&p has been processed and she will contact wowcher to authorise my refund of the canvas. DO NOT!! Use this website as I naively did thinking wowcher was a good website to provide us with companies that are trust worthy.
View full review
Reason of review:
Problem with delivery
Rosali Mcr

Do not shop at yourperfectcanvas.co.uk

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered a canvas for my Mum & Dad's Christmas present 03/11/2017 - I thought I was being prepared for Christmas... It's now Mid-December and not heard anything from them, other than they have accepted my order. I have emailed them MULTIPLE times and I do not get any response. I have chased this company and all I have asked is if the canvas will be here for Christmas, as if not I need new present ideas and to go shopping for something else. Prior to knowing the company are ABSOLUTELY USELESS, I ordered one of their heart shaped slates for my friend for Christmas. This was ordered mid-November, I have not received anything for this either. Utterly dissapointed, but they're not bothered and will not improve their customer service.
View full review
Loss:
$65
Cons:
  • Customer service
  • Did not receive my order
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous

No customer service as all

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I placed order end of November for one heart shaped canvas.... I received email for approval of print but could not open attachment, I have tried emailing and calling but no reply... very disappointed as email bounce back said everyone would receive delivery before Christmas.... I’m so upset was a special present that I have not received and would explanation.... wish I had time to order from another company....
View full review
Anonymous

Unhappy customer

Ordered a canvas through wowcher. Canvas arrived in a plastic bag with bubble wrap, frame was broken. I notified my perfect canvas to which I did get refunded for the post after 4 weeks but still £18.00 out of pocket for a broken canvas. I notified wowcher and still haven't had a respond. It pays to read reviews before purchasing. Would not recommend either companies. Stick to who you know.
View full review
Reason of review:
Damaged or defective
Anonymous

Useless dont touch this company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered over a month ago for my mums birthday present...i emailed rang lots amd was told id receive in time for xmas....shame my mum birthday present wasnt ready to give to her on her 60th.DO NOT TOUCH THIS COMPANY
View full review
Anonymous

The main part of my picture was missing

Your Perfect Canvas - The main part of my picture was missing
I ordered a picture of a horses head with wrap around edges. I have many pictures from other companies with wrap around edges and have never had an issue. I could not believe what was dispatched. They blamed me for ordering wrap around edges... but did confirm if I paid £3, they would send me a label to return. Sadly it has still not arrived, so I am still stuck with a picture which belongs in the bin. They have been sent a photo of it, but they will not give me a refund until I return it.
View full review
Reason of review:
Not as described/ advertised
Anonymous

Your NOT perfect canvas

Order placed on 13th December promised delivery before Christmas. JOKE. Nothing yet and it is over two weeks since Christmas. No reply to emails (gave up sending them). Perhaps Wowcher should check these companies before selling people vouchers
View full review
Reason of review:
Order processing issue
Jordynne Xub
map-marker Hull, England

Never use Your perfect Canvas

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Ordered 2 canvas through Pigs back.com with voucher references for Your perfect Canvas, ordered on 21st November, have emailed serval times, now there phone is off the hook they won't reply to my emails i needed it for a present today for a friend who is going away sunday. wish i read reviews here first.

Will never use this crowd or pigs back again. Will be reporting them to whoever will listen. ruined christmas present for my friend. NEVER USING THIS CROWD AND HOPE THEY GO OUT OF BUSINESS.

No customer service what so ever. Will be sharing on social media over and over again.

View full review
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Hull, England

Absolute rubbish

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

ordered three collages only two have arrived one is off centre on the canvas and most of the photos are concealed by others the other one has the center image of a tv unit and completely covered the face with another image ,They advertise as canvases are prepared by "experts" !! but it is obviously computer generated .

use this company at your own peril . three people won't be getting their christmas presents this year!

this company lies! i now have to send them back out of my own pocket because of their sub standard product i will be contacting trading standards about this company

View full review
Loss:
$85
Cons:
  • Did not receive my order
  • Incompetency in printing
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous

Your Perfect Canvas - Shipping Service Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I received my canvas today to say I was pleased yes.....until I opened it!!!! It was a new born baby picture and my canvas was suppose to be of my 2 kids aged 10 and 15!!! Can't get the company on the phone and not replied to my second email!!! Pissed off customer
View full review
Reason of review:
Order processing issue
1 comment
Jordynne Xub

Hey did you every get sorted, I have tried to contact by phone, email and facbook page, they have now deleted all comments and you can't comment on anything on there page now!!! Absolutely terrible service would never have used if i had read reviews here. think they are gone out of business.

Anonymous

Your Perfect Canvas - Delivery Service Review

Ordered 3 canvas pictures on 5th December to ensure arrived in good time for Christmas , 2 weeks on & no sign of them - have emailed twice and been trying to call for a week but telephone constantly engaged phone has definitely been taken off the hook and when it does ring you can't leave a message what kind of firm is this ?!!! My canvases were ordered for Christmas presents now ruined !! Wish I had ordered from Photobox they deliver within 24 hours !!
View full review
Reason of review:
Problem with delivery

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article