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Damaged clothing and accused me

Day 1- I dropped off a white dress that had ink on the front of it to Your Neighborhood Cleaner in Sanford, FL. I explained that I tried to remove the stain and how. I was assured they'd remove the stain. Day 4- When I returned, the ink was removed but there new stains on the pocket. The cashier stated, "I should wear it at night", and although she laughed, I was less than amused. I requested they reclean it. She continued with her statement of not being able to see the yellow stains. However, she was kind enough to remove the dress from the plastic, which is something I never think to do. She notified me that she overheard someone discussing the "dress with the blue stain", imagine my utter disbelief when I noticed a LARGE HOLE in the front of the dress. She immediately examined the label to, I assume, estimate the cost. She stated the managers/owners would be in at 2 and would contact me. No response. Day 7 - I returned to YNC and was advised by another cashier that there were no notes in or on the register, but she would have managers/owners contact me at 2, when they arrived. No response. Day 9 - At 9:42am, the manager/owner phoned. She stated where she was calling from, and immediately in a irritated, raised, well-above appropriate volume asked how much I paid for my dress. I informed her it was a $500+ dress; however...BEFORE I can tell her that I found it online for $200 or so, and I'd be willing to split the cost, she interrupts berating me that when I gave HER the dress (untrue. A young man accepted it), it was already damaged, and that she too found it online and would only be willing to give me what she thought was fair. $100. I was not offended by her ?kind offer but ,moreso, her tone and irate accusation that I that I'd brought in a dress with *** in it...to have a hole-y dressed cleaned for the fun of it was more than insulting. I was more alarmed that her professional etiquette prohibited her from acknowledging an error, which I hope is an isolated incident. Further, I was dissapointed that she'd accuse me of something any savvy cleaner would enforce as a standard operating procedure. Examine the articles of clothing and make process; of any damages BEFORE treating it. Being a sole proprietor myself, I take pride in offering customer service, exhibiting a professional disposition and acknowledging any mistakes by also offering an apology, when nessary. As you can imagine, I received none of that. Day 15 - I have not received an apology nor a check for reimbursement. What I do have is the bad taste in my mouth for Your Neighborhood Cleaner. Where did integrity go? P.S. This woman did attempt to offer an explanation for yelling, but I declined her offer and requested she just send her fair offer to my address.
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ID
#319416 Review #319416 is a subjective opinion of poster.
Location
Orlando, Florida

Your Neighborhood Cleaners destroyed my tie, bad service

On 5/17/11 I brought in 3 shirts and 3 ties to be cleaned/repaired. Ticket number B-109522. I picked up my items the next day and noticed one of my ties was mangled. The inside of the tie had been folded over and pressed, distorting the shape of the tie. It was so bad the tie didn't even hang straight. There was no padding in most of the bottom half of the tie. I brought it back the next day and asked for it to be repaired. The lady working (Ruby) told me it needed to be shipped out and it would take a while, and that she would call me. I waited 8 days and never received a call. I called them, and they said it was ready (they forgot to call me). I went to pick up the tie and inspected it in the store. The back of the tie had been cut open and there was fabric missing. There was literally *** in the back of the tie. The stitches holding the back of the tie together were crooked and came apart when pulled. It was also sewn together in the wrong spot. One of my favorite ties was ruined. Upon showing this to Ruby, she offered to send it out for repair again. I said no, I'd like to be reimbursed. She told me I'd need to speak with the owner (Michelle) and I said ok. Michelle contacted me and agreed to refund my dry cleaning bill to my credit card, which was $21.72. It's less than the cost of the tie but I agreed. She never once said she was sorry and the conversation ended. The next day I swung by the store asking for my tie back as well. Ruby said Michelle had it, and I'd have to come back when she was there. I called again the next day and asked for the tie again. Ruby said Michelle still had it. I asked why the owner had my tie, she said she didn't know. I called again the next day and got Michelle. She had my tie in the store. She went on to tell me she "had to dig it out of the garbage" which made me wonder why she felt she had the right to throw my clothes away. She then went on to tell me that by law she is allowed to keep the damaged tie if she gives me a refund, but was doing me a personal favor by giving it back to me. After explaining this she told me "You can have your tie back and have fun with it." I entered the store and she handed me my tie. She proceeded to ask that I step around the counter to see that she had refunded my money in her system. I never doubted this and said "No thank you, I believe you." She again asked me to step around the counter. Again I said no thank you. Yet again, she asked me to step around the counter. Again, I told her no thanks. So to recap: - Your Neighborhood Cleaners destroyed my tie. - Your Neighborhood Cleaners did not inform me when the "repairs" to my tie were finished. - Owner (Michelle) was rude and never apologized. - Owner (Michelle) acted as if she was doing me a favor by giving me my tie back. After going through this ordeal and dealing with a childlike owner who has no concept of customer service, I can assure you I nor anyone in my office will use this businesses services again. I am still awaiting my refund.
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1 comment
#792551

If you were offered the opportunity to look at the system to see the refund, why not? Now you will wait forever and probably then be told 'refunds' take 6-8 business weeks to process. Opportunity lost.

ID
#239964 Review #239964 is a subjective opinion of poster.
Location
Sanford, Florida

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Ryan's Express Cleaners will handle all of your cleaning needs, including dry cleaning ... Your clothes will come back looking, feeling, and smelling their very ...

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