YouFibre
YouFibre Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 2 reviews; consumers are mostly dissatisfied with reliability and customer service.
Key Takeaways for Future Customers
- Check recent YouFibre reviews for repeated reports of outages and poor support before switching.
- Expect initial fast speeds but limited recourse on refunds or billing disputes.
Negative Feedback / Risk Areas
- Frequent service cuts and unreliable connections.
- Slow or nonresponsive customer service with unresolved complaints.
- Problems with promised refunds and misleading sales claims.
Positive Feedback
Users note strong speeds in the first week and moments of consistent performance.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 2 reviews; consumers are mostly dissatisfied with reliability and customer service.
Key Takeaways for Future Customers
- Check recent YouFibre reviews for repeated reports of outages and poor support before switching.
- Expect initial fast speeds but limited recourse on refunds or billing disputes.
Negative Feedback / Risk Areas
- Frequent service cuts and unreliable connections.
- Slow or nonresponsive customer service with unresolved complaints.
- Problems with promised refunds and misleading sales claims.
Positive Feedback
Users note strong speeds in the first week and moments of consistent performance.
Turn one complaint into a collective action
Stockton-On-Tees, Stockton-On-Tees
Upgrade
Told could not upgrade to Hub 2.0 due to incompatible software.
***
I have 2gb connection asked for Manager to phone still waiting.
As an afterthought speeds are really good and consistent rest dubious call centre only interested in commission.
User's recommendation: Excellent speed all day, customer support very dubious.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wakefield, Wakefield
Money for nothing
We switched to YouFibre because of their spiel, and boy, were we conned! Our switch cost us £300+ and they promised over and over they would pay the difference.
Three tickets later and several emails back and forth with the con artist I originally spoke to, and nothing has changed! Grossly misleading company.
- Speed for the first week
- Speed connection cuts off at certain times no refund
Preferred solution: Full refund
User's recommendation: Do not believe their “we’re better than BT companies” headline
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad-no response
almost impossible to get answers from this company, not a good start.
Engineer damaged my cctv rain cover and said nothing
Incorrect email
Person seemed to have difficulty understanding my problem at first
I also had difficulty understanding him at times
Internet down
Not working x! 1internet is down its been all week n it's doing my head in its not working mh kids need it to go on line
User's recommendation: X
Witney, Oxfordshire
Phone not working been trying to get in touch for several weeks
Nothing still trying to have call answered week don't bother I will keep trying and then the ombudsman will be my next move I'm paying for poor service half package I need the land line re use of my life line i
Poor services
Witney, Oxfordshire
Phone not working been trying to get in touch for several weeks
Answer the phone this is week 8 with no response from customer services. No incoming calls from land line.
I need this facility as I'm nearly house bound and connection to my life line. Bad indeed no customer care from this company
User's recommendation: Don't bother
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